This is me asking for the quote:
you: Alright, can you quote me for:
you: Intel Xeon X3440 2533 MHz 1 CPUs 4 Total 8.0GB 2 Disks 919GB SATA RAID 1 $200/mon
you: Intel Xeon E5506 2133 MHz 2 CPUs 8 Total 4.0GB 2 Disks 453GB SATA RAID 1 $235/mon
you: 1 tb bandwidth
you: do you offer cloud based storage that is scalable?
you: btw send the quote to email@example.com AND cc firstname.lastname@example.org
you: be back in ten minutes
liquidwebBret: (link to pricing page)
info: Chat session has been terminated by the site operator.
he did even wait for me to come back (I was actually gone less than five minutes, and terminated the session):
so I reconnected and said:
liquidwebBret: How may I help you today?
you: the pricing plan page you sent me has no information on scaling storage.
liquidwebBret: sorry. The storage is based on whast listed
liquidwebBret: you would have to upgrade the package to the larger drives
liquidwebBret: there is no scaling of just disk space
you: Send me a quote with what I asked to the e-mail. My company requires an official quote before I choose my host.
liquidwebBret: sadly we do not quote storm.
liquidwebBret: there is no quoting system as we don't sell it. It's all done automatically in our dash board
liquidwebBret: no human touches it.
liquidwebBret: because you simply select what you like.
you: those were for the bare metal server.
liquidwebBret: This chat is to answer questions on it. But if you need a formal quote. Then storm is not for you.
That was pretty much half of my experience. The rest I was asking question about bandwidth etc. All I he gave me was links to the pages I've already browsed before I even started the chat.
I told him to quote me on your dedicated servers.
"I apologize that it gave you the impression that we did not want to do business with you, this is obviously not the case."
Obviously this is the case:
Your Rep said:
But if you need a formal quote. Then storm is not for you.
I personally don't believe the misunderstanding was on my part. I clearly asked him to quote for dedicated servers. Perhaps I should not have asked him about the scalable storage afterward which may have caused the misunderstanding. But your unwillingness to send a customer a simple document is frankly disappointing. I have many quotes sitting in my inbox, from several cloud and dedicated providers. Most sent the quotes within an hour. If your company won't even do this for me to get my business I wonder how much you will do to keep my business?
I really have already wasted too much time on discussing my experience with your company. If you have any actual real feedback on the initial topic please feel free to post; however, if your just going to attempt to defend your company send it through the PM or pull my e-mail from your DB.
I've wasted too much time already with your company. I put the chat transcript up, let the world be the judge.
Anyone have any suggestion for other hosting companies that offer the features for what I'm looking for?