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WHMCS error creating cpanel account

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  #1  
Old 05-05-2010, 02:52 PM
Georgio H Georgio H is offline
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Join Date: Apr 2010
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WHMCS error creating cpanel account


Hello,

i have tried to order through my own whmcs billing center, with a free coupon code & setup etc. Everything worked fine, i checked it out, but the services didn't work the WHMCS says 'Module Command Error
Login Failed' when creating an account, i setup the products/services & i don't know what i did wrong.

Can someone help me?

Best Regards,

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Georgio Ha.



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  #2  
Old 05-05-2010, 02:59 PM
httpEasy httpEasy is offline
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Check the server setup and if you can connect to it through WHMCS.

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  #3  
Old 05-05-2010, 03:07 PM
Georgio H Georgio H is offline
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No i can't but i'm prety sure i set it up correctly, if i click the WHM button it says login failed ?

the hash code & password & username is all correct..

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  #4  
Old 05-05-2010, 03:10 PM
larwilliams larwilliams is offline
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If it says login failed, you have the server information incorrect somewhere. Check the following:

1) That the server user name specified in WHMCS is either root or a reseller on the server.
2) That the password for #1 is correct
3) That the Remote Access Hash shown in WHMCS matches the one in WHM.

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  #5  
Old 05-05-2010, 03:24 PM
Georgio H Georgio H is offline
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i have everything correct, from what you said.

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  #6  
Old 05-05-2010, 03:39 PM
larwilliams larwilliams is offline
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Well then, you may want to send a message to WHMCS themselves at support@whmcs.com and see what they can do.

__________________
Cpanel/WHM PHP Perl Ruby Full Time Support
LCWSoft - Canada web hosting (based in Newfoundland) since 2007
Servers based in the US and Canada (Uptime Report)

  #7  
Old 05-05-2010, 04:22 PM
Georgio H Georgio H is offline
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Join Date: Apr 2010
Location: Belgium
Posts: 202
Wow, finally it worked: i just checked my username i used a capital

Thanks for your support!

Regards,

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Georgio Ha.

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