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  1. #1
    Join Date
    Apr 2010
    Location
    Belgium
    Posts
    223

    WHMCS error creating cpanel account

    Hello,

    i have tried to order through my own whmcs billing center, with a free coupon code & setup etc. Everything worked fine, i checked it out, but the services didn't work the WHMCS says 'Module Command Error
    Login Failed' when creating an account, i setup the products/services & i don't know what i did wrong.

    Can someone help me?

    Best Regards,
    Georgio Ha.
      0 Not allowed!

  2. #2
    Join Date
    May 2009
    Location
    Midworld
    Posts
    1,814
    Check the server setup and if you can connect to it through WHMCS.
      0 Not allowed!

  3. #3
    Join Date
    Apr 2010
    Location
    Belgium
    Posts
    223
    No i can't but i'm prety sure i set it up correctly, if i click the WHM button it says login failed ?

    the hash code & password & username is all correct..
    Georgio Ha.
      0 Not allowed!

  4. #4
    Join Date
    Jan 2008
    Location
    St. John's, NL
    Posts
    2,082
    If it says login failed, you have the server information incorrect somewhere. Check the following:

    1) That the server user name specified in WHMCS is either root or a reseller on the server.
    2) That the password for #1 is correct
    3) That the Remote Access Hash shown in WHMCS matches the one in WHM.
    Cpanel/WHM PHP Perl Ruby Full Time Support
    LCWSoft - Canada web hosting (based in Newfoundland) since 2007
    Servers based in the US and Canada (Uptime Report)
      0 Not allowed!

  5. #5
    Join Date
    Apr 2010
    Location
    Belgium
    Posts
    223
    i have everything correct, from what you said.
    Georgio Ha.
      0 Not allowed!

  6. #6
    Join Date
    Jan 2008
    Location
    St. John's, NL
    Posts
    2,082
    Well then, you may want to send a message to WHMCS themselves at support@whmcs.com and see what they can do.
    Cpanel/WHM PHP Perl Ruby Full Time Support
    LCWSoft - Canada web hosting (based in Newfoundland) since 2007
    Servers based in the US and Canada (Uptime Report)
      0 Not allowed!

  7. #7
    Join Date
    Apr 2010
    Location
    Belgium
    Posts
    223
    Wow, finally it worked: i just checked my username i used a capital

    Thanks for your support!

    Regards,
    Georgio Ha.
      0 Not allowed!

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