Originally Posted by degalos
Payment will be taken automatically on 05/03/2010 from your credit card on record with us...
There's the policy/notification right there.
If they are going to charge clients 7 days in advance, the client should be notified.
It appears the OP is most upset about PlantVentrilio's response to his inquiry.
I would be as well.
If they'd kindly explained that the email's information was incorrect,
And they actually bill a week in advance...
The refund request, and this thread, probably wouldn't exist.