Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : HostAVPS.com Review

[jackapup]

Alright first I am gonna say I have only been with hostavps for a couple of days day one was a bit rocky with them VPS control panel was down for a bit for me at least, and I didn't get my IP with the account detail email. But their support was so great we were able to resolve all those issues quickly and in a timely manner decided I wanted to go with a linux instead of a windows server with them this time the IP came with the account details and the VPS cp did work this time, but only when you copy and pasted to the browser or click on it in their support ticket for some reason it does not work if you click in the email. But overall they helped me a bunch everything is running smoothly and I really appreciated how they worked everything out with me I will update this review as soon as I have more time with the company.

[QuickWeb-Roel]

nice to see quite numerous review early on about a new VPS host.... hope everything goes well and feel fee to update us after a month.

[inspiron]

Glad to read the review. We will happy to share your further experience so keep us updated in future.

[Ryan - HostATree]

Thanks, we appreciate the review. I will be honest to admit our email template was not set correctly to send you the IP, and our CP changed ip's which caused the issue of it appearing down. None the less, I am glad we were able to help you and get everything resolved.

[iHubNet-Matt]

I believe you got a happy start. Keep us posted in the future.

[jackskin]

Made an order, paided the invoice and was redirected to HoatATree instead of HostaVPS.
I did not receive credit for payment, even though I got a paid receipt from 2checkout in my email.
Chris on live chat says I have to wait until business hours for billing to respond.

[Visbits]

Originally Posted by jackskin

Made an order, paided the invoice and was redirected to HoatATree instead of HostaVPS.
I did not receive credit for payment, even though I got a paid receipt from 2checkout in my email.
Chris on live chat says I have to wait until business hours for billing to respond.

Sign up for a new toy and have to wait another day to play with it. Sorry to hear that!

[jackskin]

Yeah,seems like someone could fix it. Although yesterday I was tagged for fraud because I just moved a few days ago.

[Ryan - HostATree]

Hey Jack, we apologize about that confusion. At the moment we use the same 2checkout account for HostaVPS as we do for HostATree. This is something we are working on, hostavps will have its own account in a few days we hope.

None the less, your vps is online now. If you have any issues dont hesitate to open a ticket

[jackskin]

Ok thanks Ryan.
Maybe you should assign someone to follow-up on orders until this is remedied.

[Ryan - HostATree]

Well usually either my self or another admin will manually mark the order as paid. We try to get to it asap, in your case it took an hour or two.

[jackskin]

I only received one ip, need one more

[Ryan - HostATree]

Hey Jack, an additional ip has been assigned to your account but for issues like this please use our ticket system or email. Forums are not a great way for us to provide support.

[jackskin]

Yes, Chris said summit a ticket, but I should not have to ask for something I should already have. It appears Kloxo is not installed but I can do that myself. Thanks for quick response, now I do not have to wait until tomorrow.

[stocky1606]

Jack,

Sometimes web hosts make mistakes especially when they are busy and rushing about, a missing IP is a minor mistake and should be acceptable. Also normally a real company will only setup accounts when the correct people are around to do it, fraud checks have to be done etc which can only be done by the billing team. Billing are not always around 24/7 and are usually only online during business hours.

Back on topic, although I would not personally use HostAVPS for geographical reasons it is nice to see a good company. Well done guys...