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04-15-2010, 07:33 PM #1Web Hosting Master
- Join Date
- Jan 2002
- Location
- Scotland, UK
- Posts
- 2,688
Rochen Ltd. hiring experienced Technical Support and Linux Sys Admin
Rochen Ltd. (http://www.rochen.com) is looking to add another member to our team in a full time position. This is a technical support role so excellent communication skills and decent Linux systems administration knowledge is required.
Rochen has been established in the web hosting industry for many years and is a UK registered company with servers in both the US and UK. This would however be a remote position. We are not looking to hire or consult with any kind of outsourced or offshore support company though.
Duties would include but not limited to -
* Responding to support tickets via our help desk.
* Responding to server outages and keeping clients properly updated.
* Writing knowledge base articles and developing documentation.
* Scheduling tasks and carrying them out efficiently.
* General communication with clients through forums and other platforms.
* Working with our co-location and data center partners on issues.
* Being available beyond defined shift hours if an emergency or special circumstance should require it.
Requirements -
General Skills / Requirements:
* Several years experience in the web hosting industry. Preferably dealing with premium shared hosting and managed servers. Both in support and systems administration preferably.
* Excellent written and verbal communication skills are absolutely essential.
* Ability to communicate to both novice and technical clients in ways they can understand.
* Ability to work as part of a team and work on projects with other team members.
* Ability and willingness to learn new skills quickly.
Required Technical Knowledge:
* Advanced knowledge of cPanel / WHM.
* Advanced knowledge of the Linux OS.
* Knowledge of Apache and PHP.
* Knowledge of MySQL.
* Knowledge of Exim.
* Other hosting knowledge and ability to troubleshoot all of the above.
Optional Technical Knowledge:
* Advanced knowledge of Parallels Virtuozzo Containers.
* Knowledge of r1soft CDP Server.
* Knowledge of Windows Server and Exchange Server.
* Programming skills in PHP.
Please send resume and other details via email to Chris Adams, Rochen’s CEO, via chris@rochen.com.
- Chris
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04-22-2010, 10:58 AM #2Newbie
- Join Date
- Mar 2005
- Posts
- 12
Will you be interested in receiving a resume from a Spanish technician in case you consider expanding your operations to Spain or other countries were Spanish is the main language? I have experience both in Linux systems administration and technical support to customers. My english conversational skills are somewhat rusty as I haven't used them in years but I can read and write it perfectly to communicate with the rest of the team. And of course my Spanish is perfect.
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04-23-2010, 01:38 AM #3New Member
- Join Date
- Sep 2007
- Posts
- 1
Email has been sent.
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