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03-30-2010, 05:17 PM #1Junior Guru Wannabe
- Join Date
- Oct 2009
- Location
- UK - London
- Posts
- 73
Hiring Experienced Sales/Support Representative for Web Host
Tech-Hosts are always looking for experienced, technically minded, friendly individuals that will work well on the team. The majority of positions at Tech-Hosts can be handled remotely and the hours are always flexible. Remuneration is always based around the quality, effort and time spent working/of your work at Tech-Hosts. We are a small business but have been around for multiple years now, turning over good money with no bad reviews. Customer satisfaction is where we excel and we never let anyone down. Our products are all carefully structured and we have very specific and fair policies that are easy to understand, follow and clarify to clients. We have slowly built up from a reseller to having 2 almost full shared hosting/reseller servers and 3 high-end VPS nodes. We have over 1500 clients and have on average around 15 support tickets a day. You can understand what products we offer and which you will have to be able to support on our website (http://tech-hosts.co.uk).
Currently we are looking for:
- Sales Representatives
- Support Representatives
You will be required to send your CV and a covering letter. If you wish to work in both the roles available above, a Sales and Support Representative role is also available. If you feel suited to a higher managerial role please state this in your coverling letter. This should not be a full time job and you will not be expected to be online every hour of the day. You should be able to access and respond to support tickets as often during the day as possible but do not need to be working full time to achieve this.
Make sure you include:
- Name, Address, Date of Birth and other contact details
- Qualifications
- Experience
- Some information about yourself and why you have come to apply to Tech-Hosts
Required Skills (vary between roles of Support and Sales):
- Excellent English written and verbal communicaton skills
- Ability to work well in a team
- Ability to follow instructions directly from advisors
- Ability to work at a high speed with highest quality results
- Excellent customer service and communication skills
- Experience in customer service
- Experience in web hosting
- Knowledge of atleast some of the hosting platforms and systems we use (i.e. cPanel/WHM, CentOS, HyperVM, OpenVZ, SHOUTcast, Cast-Control, WHMCS)
- Experience with ResellerClub (Orderbox)/ResellOne (OpenSRS) domain selling platforms is a bonus
- Ability to multi-task and meet goals set and improve skills where directed
- Ability to troubleshoot technical issues that users are experiencing
- Ability to be on at appropriate hours (preferably 8am - 4pm GMT)
- Ability to understand and respond to support tickets in WHMCS system seeking knowledge of how to respond from knowledge base, terms of service and primary from previous tickets and previous knowledge/experience.
PLEASE NOTE! WE ARE ONLY CURRENTLY HIRING PEOPLE WHO REALLY ARE FLUENT IN ENGLISH. THIS IS OF PARAMOUNT IMPORTANCE!
You can understand what products we offer and which you will have to be able to support on our website (http://tech-hosts.co.uk).
If you do not include everything asked for above or show/explain evidence that you have the abilities required (see 'required skills') your application will be immediately declined.
Please attach your CV and covering letter in an email to careers [_at_] tech-hosts.co.uk. Please state clearly what role you are applying for.
A little note from myself: we are really looking for people who will be able to check the system on a frequent basis. You don't particularly need to be completely dedicated to Tech-Hosts only (i.e. can be checking other web host systems as well). You must know how to use the WHMCS system and have knowledge of Linux (in particular CentOS), cPanel/WHM, OpenVZ, SHOUTcasts, PayPal and things like that. Good luck!█ Guy Riese - Tech-Hosts Ltd. - Registered company in England & Wales (Based in UK - Europe)
█ High quality & affordable Web Hosting, Reseller Hosting, Master Reseller Hosting, Linux VPS & Dedicated Servers
█ Lowest priced domain names in the industry - instant registration and management
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03-31-2010, 06:23 AM #2Web Hosting Guru
- Join Date
- Nov 2009
- Location
- Nasik,India
- Posts
- 252
Hello,
Resume Sent with Subject "Applying for the post of Technical Support Representatives"<<< Please see Forum Guidelines for signature setup. >>>
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03-31-2010, 08:53 AM #3Temporarily Suspended
- Join Date
- Jul 2008
- Location
- Kansas City
- Posts
- 198
Hi,
You Said "Ability to be on at appropriate hours (preferably 8:20PM- 5AM GMT)", Looking at that, you said preferably. Mite I confirm you mean you would like that time to be worked? If other times available, Do you have anything for 10AM-6PM Standard GMT Time? If so, Please let me know.
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03-31-2010, 10:50 AM #4Temporarily Suspended
- Join Date
- Mar 2009
- Location
- InfoPark, Cochin, India
- Posts
- 986
Hi Guy Riese,
Are you interested in hiring from outsourcing companies? if yes, We can provide you with experienced and affordable Level 1-3 techs with excellent knowledge and communication skills. You can even handpick your techs, based on your requirement from our tech pool. Please visit our website http://vipointsolutions.com for more information.
Do let me know if you are interested, and send an e-mail to sales@vipointsolutions.com
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04-02-2010, 02:34 PM #5Disabled
- Join Date
- Sep 2009
- Posts
- 11
send a mail to sales department
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