Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : What's up with BurstNET?

[LuxuryServers]

Hey, just posting this thread to find out what's up with BurstNet and all these bad reviewss an problems? Has they always been like this? A while back I never heard anything bad about them till now.

[net]

If you look back few years ago... it is the same.

Up Down Up Down... always like this.

We have clients that we managed their servers in Burst DC and this is always the case.

[Sparrow-Sean]

Hey, just posting this thread to find out what's up with BurstNet and all these bad reviewss an problems? Has they always been like this? A while back I never heard anything bad about them till now.

Used BurstNet back in the day for a Dedicated Solution, worst mistake I ever made. Though each person has their own experiences and unfortunately mine was not as good as others.

[BurstNET]

Because some people have nothing better to do with their time, and expect more than what they are paying for. We have a very rapidly growing company, and due to the nature of our offerings, we cannot please every client.

Our company has seen enormous growth in the past 6 months, and hence a much higher amount of complaints here on WHT is natual, as we have far many more clients currently than even last year.


Read thru the posts...

Some individuals expect dedicated server level performance out of a $5.95 VPS package..and complain when they do not get it.

Others get suspended for TOS/AUP violations, and complain when we do not reactivate them without resolving issues first.

Some individuals complain when they do not get instant responses, even from departments here that are not available 24/7.


People just like to complain...and when you are as large of a company as we are, you are going to see ALOT more complaints on WHT about us, then companies much smaller than us. You cannot possibly not have complaints once you get to be the size we are, especially when your target market is the budget hosting sector. Our pricing also attracts alot of non-scrupulous individuals, children, and scammers---the first to run to complain when things do not go their way.

We are also human, and do make mistakes. I'm sure some of the complaints are actually our fault, but not all of them. I would say atleast 50% of the complaints you read here are not actually our fault or just not true.

People just love to hate us...always have, and always will, and we are fine with that...and actually built our business model around our mixed reputation here.

Regardless, we provide and excellent level of service compared to the ridiculously low prices we charge, far more than should be expected at these prices actually. We may not be for everyone, but vast majority of clients are satisfied (or more than satisfied, with us)---and we are happy with that.

[BurstNET]

Originally Posted by net

If you look back few years ago... it is the same.

Up Down Up Down... always like this.

We have clients that we managed their servers in Burst DC and this is always the case.

As a WHT "Community Liaison", you should know better than post a broad spectrum post like that. You know quite well that our network was completely replaced/upgraded, along with all internal systems, nearly a year and a half ago. Once that occurred, the amount of complaints/issues about our firm nearly disappeared (until recently when sheer growth is causing some issues and complaints). Of course a "few years ago" there were alot of complaints, as that was prior to all our upgrades. At this point, such a review is completely irrelevant, as it's not even the same company anymore, as nearly nothing remains from those days.
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[SiberForum]

I suppose each web hosting companies has ups and downs. And the customers are different: some more loyal some less.

[123Andrew]

Loyal customers are harder to come by as each day passes, Because when one thing goes wrong yes they run and complain.If you are a loyal customer you stick with the company through its good times and its hard times, You can't just be there when its good and then run off when things start to get a little on the bad side why? Because theres always room for improvement, There's always a problem that can be fixed.

People don't seem to understand that every company has their good times and their bad times, Some more and less than others, But overall burstNET has been a great provider over the years and has given me great services that i absolutely love.

And Before anyone asks or states it, NO burstNET is not paying me to post positive stuff about them, NO burstNET is not giving me free services for posting positive stuff about them, This really annoyed me in the last thread.

[tsj5j]

Originally Posted by BurstNET

As a WHT "Community Liaison", you should know better than post a broad spectrum post like that. You know quite well that our network was completely replaced/upgraded, along with all internal systems, nearly a year and a half ago. Once that occurred, the amount of complaints/issues about our firm nearly disappeared (until recently when sheer growth is causing some issues and complaints). Of course a "few years ago" there were alot of complaints, as that was prior to all our upgrades. At this point, such a review is completely irrelevant, as it's not even the same company anymore, as nearly nothing remains from those days.
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Let's see for ourselves, shall we.

Verified down (bursts), DDoS - 24th March 2010 - 29th March 2010
http://www.webhostingtalk.com/showth...light=BurstNET
http://www.webhostingtalk.com/showpo...5&postcount=41

Verified major packet loss - 6th March to 9th March 2010
http://www.webhostingtalk.com/showth...light=BurstNET

Verified major packet loss - 12th February 2010
http://www.webhostingtalk.com/showth...light=BurstNET

Network issue - 13th January 2010
http://www.webhostingtalk.com/showth...light=BurstNET

Sorry but, your network upgrades doesn't seem to have changed matters.
Maybe you want to invest in a new 'premium' network instead.

[GoTek-JP]

Originally Posted by tsj5j

Let's see for ourselves, shall we.

Verified down (bursts), DDoS - 24th March 2010 - 29th March 2010
http://www.webhostingtalk.com/showth...light=BurstNET
http://www.webhostingtalk.com/showpo...5&postcount=41

Verified major packet loss - 6th March to 9th March 2010
http://www.webhostingtalk.com/showth...light=BurstNET

Verified major packet loss - 12th February 2010
http://www.webhostingtalk.com/showth...light=BurstNET

Network issue - 13th January 2010
http://www.webhostingtalk.com/showth...light=BurstNET

Sorry but, your network upgrades doesn't seem to have changed matters.
Maybe you want to invest in a new 'premium' network instead.

Their network is not the issue, the issue is why do they get hit so often? I propose that they split the network in two.

One would be Network B with the same blend etc but only for servers under $xx per mo, the more expensive servers would be on Network A.

Also advertising DDoS protection when you don't have staminus/gigenet type filtering is certainly not helping IMHO. You don't want to attract servers that are getting hit, keep them off your network.

[tsj5j]

Originally Posted by GoTek-JP

Their network is not the issue, the issue is why do they get hit so often? I propose that they split the network in two.

One would be Network B with the same blend etc but only for servers under $xx per mo, the more expensive servers would be on Network A.

Also advertising DDoS protection when you don't have staminus/gigenet type filtering is certainly not helping IMHO. You don't want to attract servers that are getting hit, keep them off your network.

Maybe, maybe not.

http://www.webhostingtalk.com/showpo...5&postcount=41
As the post above points out, there are small bursts of packet loss every day.
That's not typical DDoS behavior.

[BurstNET]

Originally Posted by tsj5j

Let's see for ourselves, shall we.

Verified down (bursts), DDoS - 24th March 2010 - 29th March 2010
http://www.webhostingtalk.com/showth...light=BurstNET
http://www.webhostingtalk.com/showpo...5&postcount=41

Verified major packet loss - 6th March to 9th March 2010
http://www.webhostingtalk.com/showth...light=BurstNET

Verified major packet loss - 12th February 2010
http://www.webhostingtalk.com/showth...light=BurstNET

Network issue - 13th January 2010
http://www.webhostingtalk.com/showth...light=BurstNET

Sorry but, your network upgrades doesn't seem to have changed matters.
Maybe you want to invest in a new 'premium' network instead.

You appear to have selective reading syndrome, as the amount of issues reported about us in the network section here at WHT is so minimal in the past year and a half, that it is just phenomenal the level of service we have been able to provide at the low prices we charge. A recent spat of posts due to DDOS attacks is to be expected from time to time in this industry, especially for the budget hosting sector. The interesting part is, if you bother to set aside your prejudice against us, and count up posts in the network outages section here at WHT in the past year and a half, you will find we have had far less issues than some of the most recommended/premium level providers around here. How do you explain that..very simple...people are getting far more than they are paying for, due to the the exceptional level of service we are providing, contrary to a handful of complaints/issues reported.
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[BurstNET]

Originally Posted by tsj5j

Maybe, maybe not.

http://www.webhostingtalk.com/showpo...5&postcount=41
As the post above points out, there are small bursts of packet loss every day.
That's not typical DDoS behavior.

Without actual data and ticket numbers we cannot comment on this, but I can say it is not the norm for the network, and is most likely specific to that server or switch. Or that server could simply be on the portion of the network being targeted by the DDOS lately, which would explain the small time periods, as the DDOS gear is watching/learning the traffic patterns before blocking it based on such...which typically takes 5-15 minutes, dependent on size/type pf the attack.

I would recommend that the client post a support ticket if he wants it looked into.

These DDOS typically only affect a small portion of the network, those sharing the target gear carrying the DDOS traffic, and not the entire network, hence why although there have been some complaints, you are not seeing that many. Our network is designed in somewhat of a separate portion sized design, and the DDOS does not effect all portions typically at the same time, and sometimes just the target itself or it's direct distribution switch.
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[tsj5j]

Originally Posted by BurstNET

You appear to have selective reading syndrome, as the amount of issues reported about us in the network section here at WHT is so minimal in the past year and a half, that it is just phenomenal the level of service we have been able to provide at the low prices we charge. A recent spat of posts due to DDOS attacks is to be expected from time to time in this industry, especially for the budget hosting sector. The interesting part is, if you bother to set aside your prejudice against us, and count up posts in the network outages section here at WHT in the past year and a half, you will find we have had far less issues than some of the most recommended/premium level providers around here. How do you explain that..very simple...people are getting far more than they are paying for, due to the the exceptional level of service we are providing, contrary to a handful of complaints/issues reported.
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I continue.

Major Packet Loss (DDoS) - 23/12/2009
- Personal anecdote, evidenced by a reply from support.

Carrier/Route down - 15/11/2009
http://www.webhostingtalk.com/showth...light=BurstNET

Network Issue with Major Switch - 11/10/2009, 13/10/2009, 26/10/2009
http://www.webhostingtalk.com/showth...light=BurstNET

So, in conclusion, for the past 6 months, there have been issues monthly.
To be fair, let's contrast you with a budget provider.

WholeSaleInternet
Last Issues: 21/2/2010 28/5/2009

VolumeDrive
Last Issues: 10/1/2010 14/6/2009 (Minor Switch)

I cannot see how you can claim your network not to be inferior.

[tsj5j]

Originally Posted by BurstNET

Without actual data and ticket numbers we cannot comment on this, but I can say it is not the norm for the network, and is most likely specific to that server or switch. Or that server could simply be on the portion of the network being targeted by the DDOS lately, which would explain the small time periods, as the DDOS gear is watching/learning the traffic patterns before blocking it based on such...which typically takes 5-15 minutes, dependent on size/type pf the attack.

I would recommend that the client post a support ticket if he wants it looked into.

These DDOS typically only affect a small portion of the network, those sharing the target gear carrying the DDOS traffic, and not the entire network, hence why although there have been some complaints, you are not seeing that many. Our network is designed in somewhat of a separate portion sized design, and the DDOS does not effect all portions typically at the same time, and sometimes just the target itself or it's direct distribution switch.
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I don't think prospective clients want any guess work involved as to whether they will get an affected server or not.
Shouldn't BurstNET be more proactive in monitoring their network health?

Furthermore, the user is an experienced one with 6000+ posts.
I think it's reasonable to assume he submitted a ticket by now.

[BurstNET]

Originally Posted by tsj5j

I continue.

Major Packet Loss (DDoS) - 23/12/2009
- Personal anecdote, evidenced by a reply from support.

Carrier/Route down - 15/11/2009
http://www.webhostingtalk.com/showth...light=BurstNET

Network Issue with Major Switch - 11/10/2009, 13/10/2009, 26/10/2009
http://www.webhostingtalk.com/showth...light=BurstNET

So, in conclusion, for the past 6 months, there have been issues monthly.
To be fair, let's contrast you with a budget provider.

WholeSaleInternet
Last Issues: 21/2/2010 28/5/2009

VolumeDrive
Last Issues: 10/1/2010 14/6/2009 (Minor Switch)

I cannot see how you can claim your network not to be inferior.

You obviously have no first hand knowledge of running a large data center & network. If you think that a carrier never has an outage, or a switch never fails, you are mistaken. I assure you, it happens on quite a common basis at most providers.

You have selectively picked one provider with excellent reviews with near perfect uptime in the past year, and another that is a fraction of our size most likely.

Here is a more accurate portrayal:


SOFTLAYER
http://www.webhostingtalk.com/search...rchid=23400872

THEPLANET
http://www.webhostingtalk.com/search...rchid=23400882
http://www.webhostingtalk.com/search...rchid=23400886

HIVELOCITY
http://www.webhostingtalk.com/search...rchid=23400901

HOSTDIME
http://www.webhostingtalk.com/search...rchid=23400908

LIQUIDWEB
http://www.webhostingtalk.com/search...rchid=23400898

BURSTNET
http://www.webhostingtalk.com/search...rchid=23400916



If you compare the amount of reports since November 2008, when we upgraded/replaced our network, all companies listed, including us, have approximately the same amount of issues listed here at WHT in the network outages section, with the exception of our recent spat of DDOS attacks in the past couple weeks or so. With us being by far the least expensive provider of the bunch, that speaks wonders of our service levels provided, contrary to your attempt to state otherwise via any method you can.
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