hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : cpanelhost.me - Don't want downtime? Don't sign up!
Reply

Forum Jump

cpanelhost.me - Don't want downtime? Don't sign up!

Reply Post New Thread In Dedicated Server Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old
Junior Guru Wannabe
 
Join Date: Jul 2009
Posts: 71

cpanelhost.me - Don't want downtime? Don't sign up!


Alright, well a couple of months ago I signed up with cpanelhost.me (burstnet reseller) because of their fairly cheap dedicated server prices. After they were acquired by another company, my server has been having it's network dropped every single night, for multiples times a night (this is also reinforced due to the fact that their website is completely inaccessible [try it right now if you want, cpanelhost.me] during this time, some type of network problem which they obviously refuse to fix).

Anyways, since they seem to be incapable of doing anything themselves, they go to Burstnet to ask them what the hell is going on, and (not sure if it's cpanelhost or Burstnet, if anyone could confirm I'd be pretty happy) give me a generic answer.. "we've had technicians working on the server blah blah blah" you know, the general stuff. Only problem is this has been happening for at least 3 weeks now. I run a private game server, and when hundreds of people get disconnected, have to wait a good 10-15 minutes to sign back on (multiple times per night, might I add) it really doesn't look good for me or for them, for their terrible network.

Anyways, just giving anybody who wants to sign up with these guys a heads up.



Sponsored Links
  #2  
Old
Community Liaison
 
Join Date: Aug 2009
Location: 2607:FF68:100:11
Posts: 3,299
since burstNET doesn't have any Recently "known" network issues aside from the packet loss from a day or two ago that has been resolved, It shouldn't be a burstNET issue. But your saying it's been happening for 3 weeks now.

So, I'm ASSUMING your Dedicated server isn't through burstNET if you could provide an IP so we could check that would be great. But like i said burstNET hasn't had any on-going issues for the past "3 weeks", So it has to be in another Datacenter. If burstNET had issues like this i would be affected since i have everything at the burstNET facility.

As far as their site being down this is probably an issue caused by them or the datacenter that their node(s) are in.

  #3  
Old
Junior Guru Wannabe
 
Join Date: Jul 2009
Posts: 71
No problem, not trying to point any fingers but I thought I read somewhere that they were a Burstnet reseller.

IP: 173.212.246.202

Sponsored Links
  #4  
Old
Community Liaison
 
Join Date: May 2006
Location: EU & USA
Posts: 3,678
Quote:
Originally Posted by Teardrop View Post
No problem, not trying to point any fingers but I thought I read somewhere that they were a Burstnet reseller.

IP: 173.212.246.202
Well for what it is worth; the IP is owned by Burstnet ; so it is very likely to be in their datacenter.

But connectivity issues can have lots of reasons, it can also be the server which is having problems. But for gaming of course the network is much more important as i.e. for serving webpages.

  #5  
Old
Community Liaison
 
Join Date: Aug 2009
Location: 2607:FF68:100:11
Posts: 3,299
You are in the burstNET facility, But i cannot find a reasonable explanation as to why you are experiencing tons of problem with your server since i read the burstNET forums/site daily for network issues. The only recent network issue was the packet loss which was fixed almost if not more than 48 hours ago and did not last but a few hours.

I suppose you'll have to wait for them to reply it is also a possibility to go directly to burstNET with this issue since the node is in their facility, Just sign up on their helpdesk and ask what's going on with your node. (I recommend doing this if you have any further issues with your node), don't expect a decently timed reply from cpanelhost.me with this issue as they have to go to burstNET and ask what's going on as well, So i mean why don't you just go ask them directly? Or call burstNET with the issue, No matter where it was bought from the node is still in their facility and you have login credentials so it's still your node no matter where it's bought from.

  #6  
Old
Junior Guru Wannabe
 
Join Date: Jul 2009
Posts: 71
I opened up a ticket directly with Burstnet, gonna see how things go I guess.

  #7  
Old
Community Liaison
 
Join Date: Aug 2009
Location: 2607:FF68:100:11
Posts: 3,299
Don't forget to post back here and let us know the outcome because I'm kinda curious as well.

  #8  
Old
Junior Guru Wannabe
 
Join Date: Jul 2009
Posts: 71
Quote:
We have been having brief DDOS attacks lately causing issues around the data center.
We had one a few mins ago, it has since cleared up. If you still have issues please let me know.


Thank You,
Jamey B.
Systems Administration Support
Burstnet Technologies Inc.
Well, at least their response time was good.

No idea why cpanelhost.me hasn't notified my about this after I asked why their network was being a piece of garbage.

  #9  
Old
Community Liaison
 
Join Date: Aug 2009
Location: 2607:FF68:100:11
Posts: 3,299
I guess I'm one of the lucky ones then, Because nothing i have has been affected by the DDOS attacks, Well at least you got this resolved and now you know that in the future you should go directly to burstNET instead of waiting for the reseller =]

  #10  
Old
Junior Guru Wannabe
 
Join Date: Jul 2009
Posts: 71
Well I mean this has been happening for two weeks straight, have they really not been able to resolve this issue in two weeks?

  #11  
Old
Community Liaison
 
Join Date: Aug 2009
Location: 2607:FF68:100:11
Posts: 3,299
http://forums.burst.net/forumdisplay.php?f=8

as you can see the only recent network issue was about 24-48 hours ago, the DDoS issue either has not been announced or it is a recent issue (not an on going 2 week issue)

  #12  
Old
Junior Guru Wannabe
 
Join Date: Jul 2009
Posts: 71
Well the symptoms are exactly the same as what I've been having for the past two weeks, so I might not even be affected by the DDoS if it was only recent.

Let's see what Burstnet has to say.

  #13  
Old
Junior Guru Wannabe
 
Join Date: Apr 2009
Location: Huntersville, NC
Posts: 72
Quote:
Originally Posted by Teardrop View Post
Well the symptoms are exactly the same as what I've been having for the past two weeks, so I might not even be affected by the DDoS if it was only recent.

Let's see what Burstnet has to say.
Greetings,

Can you PM me you BurstNET ticket number? I would like to look into your issue.

__________________
Joe Marr
BurstNet Technologies, Inc.

Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
CpanelHost.Me downtime monk3y Providers and Network Outages and Updates 69 03-09-2010 03:27 AM
Hosting Affiliate Program - Earn up to $149.95 per sign up! $15 upon sign up! mrbenny Other Offers & Requests 0 10-21-2009 03:21 AM
Shared = Downtime, VPS = Downtime and now I have DEDICATED its still downtime... treck33 Dedicated Server 45 05-15-2007 02:53 AM

Related posts from TheWhir.com
Title Type Date Posted
Several Google Cloud Services Experience Wednesday Downtime Web Hosting News 2014-10-09 09:51:02
Host Europe Group Acquires SaaS Email Marketing Platform Sign-Up.to Web Hosting News 2014-08-25 10:39:48
Yahoo Mail Usernames, Passwords Stolen in Third-Party Database Breach Web Hosting News 2014-01-31 12:27:37
5 Hidden Problems with Cloud SLAs Blog 2013-12-02 09:47:41
Dropbox for Business Adds Single Sign On for Secure Access Web Hosting News 2013-04-10 16:52:13


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
WHT Host Brief Email:

We respect your privacy. We will never sell, rent, or give away your address to any outside party, ever.

Advertisement:
Web Hosting News:
WHT Membership
WHT Membership



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?