Web Hosting Talk : Web Hosting Main Forums : Web Hosting : My nightmare with allreseller

[infiernet]

in my search of new server i found allreseller, seems to be nice webhosting company, i got about 5/6 months with them and its a NIGHTMARE.. too many downservers (many times ALL my sites went down about 14 hours, mysql stop working by many hours too.. php seems death even to the next day.. change dns servers WITHOUT notice.. in my reseller hosting with them all mi sites and clients are mad at me because an non professionally company like allreseller is...

i got all these tickets...
RGF-143271
DQF-340062
EPS-131220
VCI-724377
CJF-393244
HOJ-344061
IYX-822445
KPV-636978
XBU-578926
OQJ-478976

sometimes they say "the hard drive trouble" we will replace but after theirs fixings.. more troubles shows up... the "promess" "this is it.. no more downservers" but still happenning and hapenning.. i am tired of this situation they should refund for the remaining service period as they say in theirs SLA (Service level agreement),

Money Back Guarantee
If for any reason you are unhappy with our service, and wish to leave during the first 30-days, allReseller will refund your purchase price less applicable fees in full. If after the first 30-days of service you become unsatisfied with your hosting service allReseller may pro-rate your refund for the remaining service period at the discretion of allReseller's staff. For billing discrepancies / disputes please contact us for quicker response before contacting your card issuing bank. Domains, dedicated servers, and VPS servers are not eledgible for refunds. If you cancel/request refund an account that included a free domain this voids the money back guarantee and your domain can be transfered/pushed into an enom account for $12. If this domain isn't claimed within 30 days of the cancellation it will be either suspended/parked on allReseller until the fee is paid, or the domain expires (whichever comes first).

i request a refund but the answer to i got was..

Nathan

Posted On: 15 Mar 2010 05:30 PM
we dont give any refunds, i promise you the downtimes are over, this was a rare harddrive issue and is almost fixed, please have patience with me for a little more , i promise you and your clients its going to be alot better

4 days pass and there irs more trouble and my clients are really not happy, neither do i.
****************************

really think TWICE before go to allreseller...
edit: i forgot i lose $197.57 USD with them..

[Hosting50]

I am really sorry to hear that. If the downtime was caused by a hard failure then it is not their fault, it just happens. Problem is how did they managed to solve the problem. Hopefully next hosting company will suite your needs, good luck in searching

[infiernet]

i understand that.. but seems with other costumers almost always its a "hard drive failure"...

[Sparrow-Sean]

Clearly in their TOS it does state:-

We will not refund past the 30 day period however, you can cancel at any time

So in reality this means "you are" entitled to a 30-days money back guarantee

They cannot say they do not give refunds as their Legal Agreement says otherwise, if you were to break the terms of your account then yes you would forfeit the refund though it does seem like this webhost might be run by a couple of kiddies by the sounds of things.

[WebhostGIANT-Rob]

What was the payment system or gateway or reseller you send your payment through?

[infiernet]

Originally Posted by WebIntellects - Rob

What was the payment system or gateway or reseller you send your payment through?

Credit card - 2Checkout.com Order Number : 4145041405

[MikeDVB]

Originally Posted by ATH-Sean

Clearly in their TOS it does state:-



So in reality this means "you are" entitled to a 30-days money back guarantee

They cannot say they do not give refunds as their Legal Agreement says otherwise, if you were to break the terms of your account then yes you would forfeit the refund though it does seem like this webhost might be run by a couple of kiddies by the sounds of things.

Just because they say they won't do something after 30 days doesn't mean they have any obligation to do it before 30 days either.

If I tell you I won't paint my car red next month doesn't mean that I have to paint it red this month either.

[infiernet]

ok, full refund in 30 days... but i don't want full refund...

Originally Posted by ATH-Sean

Clearly in their TOS it does state:-



So in reality this means "you are" entitled to a 30-days money back guarantee

They cannot say they do not give refunds as their Legal Agreement says otherwise, if you were to break the terms of your account then yes you would forfeit the refund though it does seem like this webhost might be run by a couple of kiddies by the sounds of things.

Money Back Guarantee
If for any reason you are unhappy with our service, and wish to leave during the first 30-days, allReseller will refund your purchase price less applicable fees in full. If after the first 30-days of service you become unsatisfied with your hosting service allReseller may pro-rate your refund for the remaining service period at the discretion of allReseller's staff. For billing discrepancies / disputes please contact us for quicker response before contacting your card issuing bank. Domains, dedicated servers, and VPS servers are not eledgible for refunds. If you cancel/request refund an account that included a free domain this voids the money back guarantee and your domain can be transfered/pushed into an enom account for $12. If this domain isn't claimed within 30 days of the cancellation it will be either suspended/parked on allReseller until the fee is paid, or the domain expires (whichever comes first).

[Sparrow-Sean]

Just because they say they won't do something after 30 days doesn't mean they have any obligation to do it before 30 days either.

Yes, that might be the case Mike but if they "CLAIM" it in their TERMS they are legally required to do so as long as the client has not committed acts that may violate the terms.

[WebhostGIANT-Rob]

Originally Posted by infiernet

Credit card - 2Checkout.com Order Number : 4145041405

You are lucky and can ask for chargeback. 2CO is in your team.

[infiernet]

thanks for the tip, i will search how to do that..

[Dan Madiou]

Originally Posted by infiernet

thanks for the tip, i will search how to do that..

On their official web site you may find their phone and other alternative way of contact.

[infiernet]

and to continue this nightmare, i add support tickets to answer me of 2 sites down in there and can't backup and the delete my tickets and don't answer... actual customers must see what could happen to theirs accounts..

[Oskar_]

Originally Posted by infiernet

and to continue this nightmare, i add support tickets to answer me of 2 sites down in there and can't backup and the delete my tickets and don't answer... actual customers must see what could happen to theirs accounts..

i just sent a ticket asking to generate backups for each account and then provide them for backup, i will see what happen.

I hope they help me with this problem.

[freelancewebdev]

sad to hear your situation. best recourse is to move to another host now