Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : Google Apps and MX Settings/Mail server problems

[Vertimyst]

Hi,

I'm having some trouble with my mail setup. I'm not sure if it's something on my server end or with Google, though, but maybe you guys can provide some insight.

I created a Google Apps account for the domain vertimystsolutions.com, with two accounts - admin@vertimystsolutions.com (main admin account) and support@vertimystsolutions.com. I then went in to my cpanel and changed the MX settings on my server to:

10 - ASPMX.L.GOOGLE.COM
20 - ALT1.ASPMX.L.GOOGLE.COM
20 - ALT2.ASPMX.L.GOOGLE.COM
30 - ASPMX2.GOOGLEMAIL.COM
30 - ASPMX3.GOOGLEMAIL.COM
30 - ASPMX4.GOOGLEMAIL.COM
30 - ASPMX5.GOOGLEMAIL.COM

(Priority and MX entry)

And set the email routing configuration to 'Automatically Detect Configuration', which set itself to 'Remote - If there are no mail exchange that point to an IP on this server the server will be configured to not accept mail locally and send mail to the lowest MX record.'

I'm assuming that's what I want. What I'm trying to do is use my Google Apps account and have the server send email to that (as well as to customer addresses), as well as be able to send email to accounts created on the server from any email address.

But, so far I can send emails using the test account on my server, but they never arrive at the destination. I don't even get an error email. If I try to email something to the server, I get this error:

Delivery to the following recipient failed permanently:

test@vertimystsolutions.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 http://mail.google.com/support/bin/a...py?answer=6596 1si99348qyk.0 (state 14).

I get that if I send from any of my gmail accounts. I also get a delivery failure email if I try sending to the server from my hotmail account.

But here's the weird thing. If I generate a SSL certificate through cPanel, and have the keys sent to my gmail account, the email sends fine.

Any idea as to what could be wrong?

[xtrac568]

i'm not sure what you are trying to do exactly.

mx records for your domain looks alright and are pointing to google apps.

you said that you've created ONLY "admin" and "support" accounts on your google apps.
then you say, you are trying to send an email to "test" account and you are getting an mail-deamon error that "test" account does not exists, which is true, if you created ONLY "admin" and "support".

so where's the problem?


maybe you are thinking of using different email accounts on your server and google apps at the same time, something like "admin" & "support" on google apps and "test" on your server. That won't work, you can only create and use email accounts that exists on servers which are set for mx records of an domain, in this case only for google apps. accounts.

[Vertimyst]

I'm not sure I fully understand. Are you saying I can only use Google Apps accounts for email now that I've changed the MX settings? How would I set up email on the server properly for customers? As it is now, I can't send or receive messages for accounts on the server. In the event that a customer is using an email account on the server, and I need to email them, I won't be able to.

Just FYI, I'm using a reseller account at Innohosting, so I don't have root access.

[xtrac568]

When you set MX records that points to google apps for some domain. ALL email sent to that domain will end up at google apps.

If you have email accounts on your server (cpanel ? ) and you want to manage email accounts on your server/cpanel, then you should NOT use google apps, but local mailserver running on your server/cpanel.

To use google apps, you have to manage your email accounts from google apps interface, and NOT from your server/cpanel.

[Vertimyst]

Ah, I see. Thanks. I guess I'll have to track down my server's MX records then.

What are the uses for using Google's MX info (just so I have an idea)?

[xtrac568]

google apps provides email hosting, so you can use it for hosting email of an domain if you dont want to manage/host your own mailserver.

google apps mx records simply points all email sent to some domain to google apps mailservers.

[Vertimyst]

So I can still use Google Apps with my domain without having their MX settings on the server?

[xtrac568]

I'm not sure what you mean.

you set MX as domain record on DNS server.
If DNS server is hosted on your cpanel, and probably is (unless you are using domain registrar DNS hosting), then you need to have google apps MX records set for an domain on your server/cpanel/DNS in order to use google apps, otherwise your email will be hosted on your cpanel instead of google apps.

[Vertimyst]

Okay, what I mean is, I want to use Google Apps for my business's email addresses, but not for my customer's email addresses (I want those on cPanel's mailserver). Is it possible to do this?

[xtrac568]

yeah, if you set google apps mx for your business domain only (vertimystsolutions.com) and leave other customer domains untouched.

[Vertimyst]

Okay, thanks. And this is weird, all the test emails I sent from the email account on the server to my gmail accounts 10 hours ago only just arrived. Any idea why sending mail is so slow?

[jweeb]

Your MS records are correct.

You did not create an account for test@yourdomain.com on Google Apps. If you want to receive emails from any email address (i.e. catch all), you need to enable this setting, otherwise Google would reject any emails not created.

[jweeb]

Originally Posted by Vertimyst

Okay, thanks. And this is weird, all the test emails I sent from the email account on the server to my gmail accounts 10 hours ago only just arrived. Any idea why sending mail is so slow?

Make sure that on cPanel, MX Records is set as Remote. Not local.

[xtrac568]

not sure, but if you have access to WHM, you can check Mail Queue, and by clicking on "deliver message now" for certain email, you'll see if there are some obvious errors. Maybe server is overloaded or gmail temporarly defers your emails for some reason.

[Vertimyst]

Originally Posted by jweeb

Make sure that on cPanel, MX Records is set as Remote. Not local.

Yeah, that's what I've had it set at - through automatic, anyway.

Originally Posted by xtrac568

not sure, but if you have access to WHM, you can check Mail Queue, and by clicking on "deliver message now" for certain email, you'll see if there are some obvious errors. Maybe server is overloaded or gmail temporarly defers your emails for some reason.

Where would I find that in WHM?