Results 1 to 25 of 46
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03-11-2010, 08:27 PM #1Junior Guru Wannabe
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burstnet bad service, poor support
Hi,
I am client of Burstnet, i have 4 VPS with this company.
one of they node is offline... For more than 10 hours and still offline.
They dont reply tickets, veportal is offline, vps doesnt works
after 2 hour
"please explain where you are seeing the slowness on both of these servers"
then
"
There seems to have been a problem with the main node, This should be working for you now. "
and we are looking into the issue with the main node. We hope to have this resolved for you soon. I apologize for any inconvenience caused by this.
after 10 hour node is offline and no one reply my tickets.
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03-11-2010, 09:26 PM #2Web Hosting Master
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03-11-2010, 09:31 PM #3Junior Guru Wannabe
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my vps is still offline
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03-11-2010, 09:37 PM #4Web Hosting Master
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03-11-2010, 09:39 PM #5Junior Guru Wannabe
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TICKET
2193640
12 HS offline.
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03-11-2010, 09:43 PM #6Junior Guru Wannabe
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back up after 12 hour offline.
If all the nodes were online, why your last reply was:
"We are currently looking into the issue with the Main Node."
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03-11-2010, 10:11 PM #7WHT Addict
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BurstNet is a well respected company. I believed there is a reason behide it.
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03-11-2010, 10:24 PM #8Web Hosting Master
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I'd assume for a $5/mo vps, a 12 hour downtime once in a while should be tolerable
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03-11-2010, 11:08 PM #9Web Hosting Master
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I had 1 downtime experience with one of my VPS's which was node related, But it was back up in roughly 6 hours. But the other VPS i have from them (On a seperate node) Has great uptime, Hasn't been down once in 2 months.
Overall, like stated your paying for Budget VPS Hosting so the uptime you do get is worth what you are paying for in the end none the less.
One node seems to be having issues frequently over the past week and a half or so though. But its been stable for the past few days.
Luckily neither of my VPS's are on the node that you seem the be having problems with today so i can't really feel your frustration but 12 hours isn't all that bad. It really depends on the severeness of the problem with the main nodeLast edited by Andrew M - QuadraNet; 03-11-2010 at 11:11 PM.
QuadraNet Enterprises | Providing Secure Infrastructure Solutions to modern businesses since 2001.
QuadraNet is a globally recognized cloud solution provider with the Best-in-class responsive 24x7 customer support.
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Andrew Moore andrew.moore@quadranet.com Visit https://www.QuadraNet.com
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03-11-2010, 11:10 PM #10Web Hosting Evangelist
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03-11-2010, 11:19 PM #11Web Hosting Master
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No it does not add up but read the rest of Quote #2 , The are not stating they oversell to the point that the nodes are completely stocked x2. They state that they give more usage to clients than the server actually has. But read on as stated most of the clients don't utilize all of their resources therefore the resources that are not being utilized are still free on the node.
I'm pretty sure if the server goes on a Quota Crisis they will do something to maintain the situation and/or move clients between nodes.QuadraNet Enterprises | Providing Secure Infrastructure Solutions to modern businesses since 2001.
QuadraNet is a globally recognized cloud solution provider with the Best-in-class responsive 24x7 customer support.
Locations: Los Angeles, Miami, Dallas, New Jersey, Chicago, Atlanta, Seattle & Amsterdam.
Andrew Moore andrew.moore@quadranet.com Visit https://www.QuadraNet.com
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03-11-2010, 11:34 PM #12Web Hosting Master
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@BurstNet
What is the standard specs of the servers you host VPS on?
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03-12-2010, 08:57 AM #13[ VPS Enthusiast ]
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infracom2005 - Sorry to hear about your problems.
When using a budget service such as BurstNET always make sure to take regular backups. (Same rule applies even when not using a budget service, but in our experience things tend to go wrong more regularly when dealing with budget services).
Raid failure does happen, luckily they were just able to re-build the array so it sounds like there was not any dataloss, just downtime.
As for support, again, it's a budget company - can't really expect them to be highly trained professionals
But if BurstNET did that they'd only have 700 posts or so (at a guess). And 700 posts in the just under 10 years they've been a member here wouldn't be that much█ Ben Thomas, Director - BTCentral Web Development Services
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03-12-2010, 09:16 AM #14Junior Guru Wannabe
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03-12-2010, 08:01 PM #15Web Hosting Master
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03-12-2010, 08:27 PM #16Web Hosting Master
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They vary, but most average nodes are Quad Core w/RAID10. We have some lower end Dual Xeon nodes used for heavy disk I/O usage accounts, that handle just a handful accounts, and take loads off the regular nodes. These two node types have a symbiotic relationship, and keep the performance reasonable across all our nodes.
.
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03-12-2010, 08:30 PM #17Web Hosting Master
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03-13-2010, 02:51 AM #18Junior Guru Wannabe
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LOL. Today read 3 thread about this. ... no idea . However Burst is one old VPS Provider ! I have never use Burst , and if you like a budget VPS, I just tell you, don't look at lowest price... Look at media price and heigh will be better.
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03-13-2010, 03:28 AM #19Web Hosting Master
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I just signed up for a Burst VPS earlier today. It was created quickly and performance is excellent so far.
This isn't a review, as it hasn't even been 24 hours yet, but it seems fine so far.
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03-13-2010, 05:10 AM #20WHT Addict
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Yet again, I have to sing songs of praise for Burst
Quick support replies, friendly tech support, and even live help on AIM.
Plus, support were more that happy to help me when transferring large DB's without any questions asked!David Spalton
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03-13-2010, 05:54 AM #21Newbie
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My burstnet VPS is always load upon 3.00 or higher, the support said it's the problem of mysql. So I tried stopped mysql services. It can't be lower than 1.00 frequently also. It's clear that the problem is because of oversold.
I moved my site from a shared hosting, it never have a 3.00 or higher load, the database size is lower than before.
btw, The problem begin from this month, it was running normally in the first two month from i purchased the vps.
You can see my burst vps uptime from here:
chen.bmforum.com/uptime.phpLast edited by msxcms; 03-13-2010 at 06:05 AM.
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03-13-2010, 06:09 AM #22Junior Guru Wannabe
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Call them You will take back your VPS after deal with them on phone.
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03-13-2010, 06:25 AM #23Empowering Websites
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Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
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03-13-2010, 06:32 AM #24Newbie
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03-13-2010, 07:03 AM #25Empowering Websites
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Typically, across all hypervisors, I believe Burst uses OpenVZ, the VPS is allocated shared-resources. I used to use Virtuozzo which is OpenVZ but with proprietary enhancements. On the most overcrowded and basically painful server, the VPS still had a norm load of 0. If you still have the VPS, would you mind posting some results?
Command top
Copy and paste that.
Now while top is running hit the number 1 on keyboard to show break down of cpu load over all cpu cores.
Now paste the results from these commands:
ulimit -aH
cat /proc/cpuinfo
With regards to my services, my servers are co-located at Burst's datacenter. I use a combination of OpenVZ, vePortal and SolusVM to manage our virtual private servers.Shamil Nunhuck, - Radon Systems Limited
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