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  1. #1
    Join Date
    Dec 2004
    Location
    MY, NL, Rest of The World
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    444

    Alertpay, need your opinion

    I'm recently adding Alertpay as one of my payment processor and wondering something about it. It has 3 types of account which are Personal Starter, Personal Pro and Business Accounts. Which is the best type for me as a webhosting company?


  2. #2
    Join Date
    Dec 2004
    Location
    MY, NL, Rest of The World
    Posts
    444
    I received email from Alertpay rep saying that due to the nature of this business which they categorized as "High Risk", the fee structures were changed to reflect that.

    Based on your industry type, your business may be considered “High Risk” and our restricted fee structure will be applied as follows:
    a) All AlertPay balance payments are subject to a fee of 3.9% + $0.59 per transaction.
    b) All credit card payments are subject to a fee of 6.4% + $0.59 per transaction.
    Isn't these fees kind of high??


  3. #3
    Join Date
    May 2007
    Posts
    442
    I was an avid Alertpay user for over a year.

    All I can say is "Don't" ..

    The moment you get your first chargeback (unwarrented or not) you get slapped with a $38+ FINE. (It's in their TOS, read it. I did, I understood it. I took it as a threat, didn't think they'd actually charge that much, based on what their nearest competitor does for CB's)
    ..that same "fine" with PayPal is usually $20.
    That's a difference of $18. When you sell small / cheap products... ouch.

    Let's face it: Chargebacks are a fact of life if you sell online. Fining the seller for over $38 is nonsense!

  4. #4
    Join Date
    Dec 2004
    Location
    MY, NL, Rest of The World
    Posts
    444
    Yeah, I wonder the same thing. That is kinda high.
    Anyone else have something to say about this?


  5. #5
    Join Date
    Nov 2009
    Location
    USA
    Posts
    731
    Wow I didn't read that in their TOS I am reconsidering them now. I've not received anything from them stating the business is high risk though.
    Energized Web Hosting
    VPS Hosting | Shared Hosting | Reseller Hosting | Domain Names

  6. #6
    Join Date
    Mar 2009
    Posts
    245
    Interesting,how they think to compete with paypal since they have higher rates per transaction and high chargeback rate.
    Last edited by linuxfan; 03-13-2010 at 01:57 PM.

  7. #7
    Join Date
    Oct 2006
    Location
    US/EU/UK
    Posts
    4,886
    Some merchant providers define adult and proxy hosting as high risk and I shall say they've got the point. A very large percent of online fraud comes from proxies. I understand that in your business people are looking for privacy, but that's the way it is.
    HostColor.com Edge Infrastructure - US Dedicated Servers & Europe Dedicated Hostingsince 2000
    In 50 U.S. Edge Data Centers & 80 POPs worldwide
    24/7 Support ★★ Support Tickets - LiveChat - Phone

  8. #8
    Join Date
    Jul 2009
    Posts
    929
    I would go for Personal Pro, if you run the company yourself, but if you work with other people, get a Business

  9. #9
    Join Date
    Mar 2009
    Posts
    245
    Also i noticed one security hole-you can easily remove old mail and put new,so if someone hack your alertpay mail you can say bye bye to your account.Does paypal have that hole too?

  10. #10
    Join Date
    Mar 2007
    Location
    London, UK
    Posts
    196
    That fees are too high. As I know Alertpay it is not very popular. I don't know what to say, used it in the past, nothing incredible and again, not very popular. But if you want diversity, you can go ahead with it.

  11. #11
    Join Date
    Mar 2009
    Posts
    245
    Well,it does have advantage over paypal since is available for more countries worldwide.Also,when it comes to chargeback protection,seems epassporte and moneybookers have it,but they also have insane fees and problematic user registration.
    Last edited by linuxfan; 03-13-2010 at 08:02 PM.

  12. #12
    Join Date
    Jul 2007
    Location
    Tech Belt
    Posts
    8,160
    They have yet to answer me in a ticket when I tried to get my account verified.

    Definitely not worth it.
    Nothing here right now.

  13. #13
    Join Date
    Apr 2009
    Location
    Los Angeles, CA
    Posts
    50
    Alertpay is a joke. I signed up for an account with them months ago and sent in verification documents to get verified. It's been 3 months now and the status is still "submitted". I sent in numerous support tickets asking about it and still no reply, also noone ever answers their phone number. What kind of mickey mouse operation are they running over there? I would definetly NOT trust them with my business. What happens if there is a problem with my money and I need to speak to someone?

  14. #14
    Join Date
    Jul 2007
    Location
    Tech Belt
    Posts
    8,160
    Quote Originally Posted by ggstorms View Post
    Alertpay is a joke. I signed up for an account with them months ago and sent in verification documents to get verified. It's been 3 months now and the status is still "submitted". I sent in numerous support tickets asking about it and still no reply, also noone ever answers their phone number. What kind of mickey mouse operation are they running over there? I would definetly NOT trust them with my business. What happens if there is a problem with my money and I need to speak to someone?
    I just went through that. Submit yoru ticket to another department like general. They responded and fixed it.
    Nothing here right now.

  15. #15
    Join Date
    Apr 2009
    Location
    Wilmington DE USA
    Posts
    21
    We have a business account with Alertpay. Only 5% of our customers are using it and up until now we did not have any problems with them.

  16. #16
    I have used once AlertPay then closed everything. I can't say nothing negative about them so far. Now it really depends on each situatiations.

  17. #17
    Join Date
    Dec 2007
    Posts
    1,278
    We looked into accepting AlertPay about a year or so ago and I find it funny how they categorize hosting as high risk.

    From what i've read regarding AlertPay the only people that really use them for checkouts are those that live in high risk areas of the world.

    From a hosting companies standpoint PayPal has to be the way to go. While I see customers sometimes don't prefer PayPal everyone usually will use it either by force or request since if they opt to go somewhere else for hosting they're probably going to run into another provider that also prefers PayPal.

    Less risk and better rates.
    James Paul Woods
    Operations Manager
    HostKitty Internet Services

  18. I will prefer Personal Pro account..... as fees are bit less.And not much verification needed for Personal Pro.

  19. #19
    Quote Originally Posted by ggstorms View Post
    Alertpay is a joke. I signed up for an account with them months ago and sent in verification documents to get verified. It's been 3 months now and the status is still "submitted". I sent in numerous support tickets asking about it and still no reply, also noone ever answers their phone number. What kind of mickey mouse operation are they running over there? I would definetly NOT trust them with my business. What happens if there is a problem with my money and I need to speak to someone?
    I had the same problem, I said I looked ridiculous and then I get my verified account ...

  20. #20
    Join Date
    Mar 2010
    Posts
    89
    I am hearing good things about Alertpay. It's fees are lower than Paypal and it is easy to switch to. Haven't personally used it yet.

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