Web Hosting Talk : Web Hosting Main Forums : Hosting Security and Technology : My domain doesn't work without ww

[S4Host]

Regards all....

I have a problem... I just setup ed my domain and everything is ok if you type
www.mydomain.com if you type it without www it doesn't work..
In FF and Chrome when you type it without it redirects you to www.mydomain.com/home/username/public_html/ (ofcourse error 404 page)

in IE it just shows error 404 page


Any ideas ???

(Yes I have ns1 and ns2 in my dns)


I compared two domains on the same server httpd.conf virtual host file seems to be the same (of course different serveralias ) and I have A record too

I can ping the domain ... and it resolves to correct IP address but seems to be an apache problem but I am not 100% sure...

Any ideas

[erectvps]

Have you setup an A record for the domain itself?

What does the following give for you

ping domain.com
ping www.domain.com

(or nslookup)

[madaboutlinux]

Originally Posted by S4Host

I compared two domains on the same server httpd.conf virtual host file seems to be the same (of course different serveralias ) and I have A record too

I can ping the domain ... and it resolves to correct IP address but seems to be an apache problem but I am not 100% sure...

What is the VirtualHost entry of the domain? It should be like

<VirtualHost IP:80>
ServerName domainname.com
ServerAlias www.domainname.com

BTW, make sure you added the domain on the server as domainname.com and not www.domainname.com.

And what is the result of

ping domainname.com
ping www.domainname.com

If you could forward the domain name here, people around the world can try access it and will let you know the results.

[network82]

you need to create an A record with the following.
Record Name: @
Record Data: {ip of your webserver}

All it is, is the master dns record for the root of that dns zone.

[vinu009]

Hello,

I totally agree with madaboutlinux. Yes you need to check the VirtualHost entry in your httpd conf file.

[S4Host]

This is how it is looking right now.. straneg thing is that same setting is set for different domain on same server .. and it is working...

mydomain.com. 86400 IN SOA ns1.mydomain.com.
mydomain.com. In NS ns1.mydomain.com.
mydomain.com. In NS ns2.mydomain.com.
mydomain.com. In A xxx.xxx.xxx.xxx (my ip)
localhost In A 127.0.0.1
www IN cname mydomain.com.
ns1 IN xxx.xxx.xxx.xxx (my ip)
ns2 IN xxx.xxx.xxx.xxx (my ip)


HTTPD CONF
<VirtualHost xxx.xxx.xxx.xxx:80>
ServerName mydomain.com
ServerAlias www.mydomain.com
DocumentRoot /home/USERNAME/public_html


Pinging both with www and without www give me the same ip address

[S4Host]

NSlookup ...
on both return

For WWW

Name: mydomain.com
Address: xxx.xxx.xxx.xxx (myip)
Aliases: www.mydomain.com


WITHOUT WWW
Name: mydomain.com
Address: xxx.xxx.xxx.xxx (myip)


So I assume that server alias is wrong for some reason ..

Just to be clear I also tried adding alias without www as some person suggested to me .. that also didn't helped (of course I restarted apache after the change)

[esupports]

Hello,

Could you please paste me the file content of .htaccess under /home/username/public_html

.htaccess entry might be the reason behind it.

[S4Host]

Nope .. there is no .htaccess file under that dir or dir above it.. (I looked trough ssh not ftp to make sure )

[inspiron]

You need to make sure an A record, Record name should be www.yourdomain record type A.

[esupports]

Could you please paste the full virtualhost entry for your domain to check,

[S4Host]

Regards

Here is a full httpd config virtual

<VirtualHost xxx.xxx.xxx.xxx:80>
ServerName mydomain.com
ServerAlias www.mydomain.com mydomain.com
DocumentRoot /home/USERNAME/public_html
ServerAdmin webmaster@mydomain.com
## User USERNAME # Needed for Cpanel::ApacheConf
<IfModule mod_suphp.c>
suPHP_UserGroup USERNAME USERNAME
</IfModule>
<IfModule concurrent_php.c>
php4_admin_value open_basedir "/home/USERNAME:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/$
php5_admin_value open_basedir "/home/USERNAME:/usr/lib/php:/usr/local/lib/php:/tmp"
</IfModule>
<IfModule !concurrent_php.c>
<IfModule mod_php4.c>
php_admin_value open_basedir "/home/USERNAME:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/l$
</IfModule>
<IfModule mod_php5.c>
php_admin_value open_basedir "/home/USERNAME:/usr/lib/php:/usr/local/lib/php:/tmp"
</IfModule>
<IfModule sapi_apache2.c>
php_admin_value open_basedir "/home/USERNAME:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/l$
</IfModule>
</IfModule>
<IfModule !mod_disable_suexec.c>
SuexecUserGroup USERNAME USERNAME
</IfModule>
CustomLog /usr/local/apache/domlogs/mydomain.com-bytes_log "%{%s}t %I .\n%{%s}t %O ."
CustomLog /usr/local/apache/domlogs/mydomain.com combined
ScriptAlias /cgi-bin/ /home/USERNAME/public_html/cgi-bin/
</VirtualHost>

[TowerOfPower]

You VH config looks fine.

It's probably a dns issue.

What does this return?
dig www.domain.com ANY

[S4Host]

; <<>> DiG 9.3.2 <<>> mydomain.com ANY
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 19603
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;mydomain.com. IN ANY

;; ANSWER SECTION:
mydomain.com. 14208 IN A xxx.xxx.xxx.xxx
mydomain.com. 86208 IN NS ns2.mydomain.com.
mydomain.com. 86208 IN NS ns1.mydomain.com.


---------------
--- dig query for ns1.mydomain.com



; <<>> DiG 9.3.2 <<>> @ns1.mydomainname.com mydomainname.com ANY
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10131
;; flags: qr aa rd; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 3

;; QUESTION SECTION:
;mydomainname.com. IN ANY

;; ANSWER SECTION:
mydomainname.com. 14400 IN MX 0 mydomainname.com.
mydomainname.com. 86400 IN SOA ns1.mydomainname.com. my.email.com. 2010022508 86400 7200 3600000 86400
mydomainname.com. 86400 IN NS ns1.mydomainname.com.
mydomainname.com. 86400 IN NS ns2.mydomainname.com.
mydomainname.com. 14400 IN A xxx.xxx.xxx.xxx

;; ADDITIONAL SECTION:
mydomainname.com. 14400 IN A xxx.xxx.xxx.xxx
ns1.mydomainname.com. 14400 IN A xxx.xxx.xxx.xxx
ns2.mydomainname.com. 14400 IN A xxx.xxx.xxx.xxx

;; Query time: 169 msec
;; SERVER: xxx.xxx.xxx.xxx#53(xxx.xxx.xxx.xxx)
;; WHEN: Thu Mar 4 22:25:27 2010
;; MSG SIZE rcvd: 198


I like to mention again that my domain work with www and doesn't work without www (for some people who asked me)

[madaboutlinux]

It is not a DNS issue for sure. What error you see in the Apache configuration while accessing the domain without www

tail -f /usr/local/apache/logs/error_log

It could be some kind of redirection OR URL mentioned in the database? It's better you have someone to look into your server since it's difficult for people to guess where a specific entry could be OR where something has gone wrong.