I'm writing to share my experience today with Rack911. I found the company thanks to others who took the time to write on WHT. Perhaps I can help someone else in the same way.
I run an unmanaged server at SoftLayer (also an excellent company). But today I ran into an insoluble problem upgrading from Plesk 9.2.3 to 9.3. This was mission critical as our business depends on this server.
I went to WHT and looked up server management & server security recommendations. I saw highly positive references to Steve at Rack911. I initiated a ticket and - like magic - the issue was taken from my hands and - like a laser - resolved. Indeed, it was resolved in less time than I'd been working on it before contacting Rack911.
Steve at Rack911 is just brilliant. And how rare it is to find such acumen. He took a server he was totally unfamiliar with and entirely turned it around. Steve is like a neurosurgeon, cutting right to the precise issue, and no mucking around guessing whether it might be this or that. Clearly, he had seen my issue before and has seen umpteen times as many issues before. He brings all of that experience to bear with each new client.
After quickly identifying and resolving the problem, Steve took pains to harden the server and add extra checks (though I thought we had plenty before) to prevent a recurrence of what had transpired before he came to the scene.
I was so hugely impressed by Steve's work that I've retained Rack911 on a monthly basis to continue with server management, monitoring and upgrades. Best of all, I finally feel like I can rest a bit knowing that Steve & Rack911 have got my back covered.
So again, I hope that if someone else finds themselves in the same predicament - not knowing where to turn and who to trust in a dire moment - that this comment makes a difference. I thank those others who recommended Rack911 on WHT. You too made a huge difference to me today and in the future, for without you posters, I would not have begun to know whom to trust (and trust, with a web hosting server handling critical business, is a very, very, big deal).