Results 26 to 36 of 36
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03-04-2010, 04:02 AM #26UNMETERED SPECIALIST
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Well, I see Citrex said in this post earlier that no server was down when the OP claimed his server was down. And later Citrex said there was an issue with 1 server.
These are really very inconsistent statements and I wonder why Citrex said there was no issue....
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03-04-2010, 05:30 AM #27WebHostingTalk Lover
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Hi
Your account has already been FULLY REFUNDED and Domain transferred to your ownership, we apologize for the inconveniences caused and do understand we could have better communicated the situation to you. However it was an issue that did not cause downtime for servers but affected certain clients on the server, and for pre-cautions we then reinstalled server os modules.
We have been making a "FORMAL APOLOGY" throughout this entire thread as well as via your ticket, forum posts in our forums, and have sent FULL Refund of your years payments.
Again, please accept our sincere apologies, if there is anything else I can do for you please don't hesitate to contact us directly.
Cheers
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03-04-2010, 06:38 AM #28UNMETERED SPECIALIST
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03-04-2010, 06:46 AM #29WebHostingTalk Lover
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03-04-2010, 06:56 AM #30UNMETERED SPECIALIST
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03-04-2010, 07:15 AM #31Web Hosting Master
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If the customers account got deleted/corrupted/hacked or if his website is not opening, he would consider that to be downtime, though the main server may be powered on.██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
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03-04-2010, 07:24 AM #32UNMETERED SPECIALIST
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03-04-2010, 07:30 AM #33Web Hosting Master
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If his account got deleted by a hacker, it is as good for him as the server being down
Why would it be good for the customer that his account be deleted by a hacker?██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars
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03-04-2010, 07:32 AM #34WebHostingTalk Lover
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03-04-2010, 07:35 AM #35UNMETERED SPECIALIST
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It is not clear what third party site you are talking of.
Some mention it was posted on Citrex forum but later they deleted the post. Citrex website was not hacked, that they had no way to inform the client or they need a third party site.
Correct me if I misinterpreted it. I could not fully understand what you said.
(English is not my first language )
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03-10-2010, 07:46 PM #36New Member
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I testhim previous very poorly
Once they have a problem in sever and went back up before recovering by 4 days
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