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  #1  
Old 02-25-2010, 10:30 PM
bossbuild bossbuild is offline
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Join Date: Jan 2010
Location: United Kingdom
Posts: 26

Best VOIP Provider?


Evening/Early Morning to you all =)

I have just opened a call center with some of my friends selling warranties for house hould goods, i.e . washing machines, fridge freezers, televisions etc.

We have just paid BT to install our VOIP lines, but now i am starting to think we should have investigated the market a little.

Can anyone provide any recommendations of good VOIP providers, we are only in a 12 month contract, and will be looking to change when we take on more lines.


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Last edited by anon-e-mouse; 02-26-2010 at 07:30 AM.


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  #2  
Old 03-02-2010, 05:50 PM
axeos axeos is offline
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Join Date: Mar 2010
Location: Amsterdam
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Hi Bossbuild,

Since you say you are now using BT I suspect your callcenter is located in the UK, is that correct?

There are a number of factors to take in account when selecting a SIP provider:
- the costs for call volume (per minute/second) and subscription costs
- the required amount of concurrent calls (which is linked to the bandwidth required)
- the physical location(s) of your callcenter
- the network connection(s) to your location(s) (capacity / redundancy / QOS)
- the type of phone numbers required(national/international/0800/etc)
- the type of PBX you want to connect the SIP trunk to (Asterisk, Avaya, Axeos, Cisco, etc)
- the SLA(Service Levels) required

You can calculate what your cost savings will be when changing your provider, based on the CDR information/statistics you will gather in the upcoming year.

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