Web Hosting Talk : Web Hosting Main Forums : Web Hosting : anyone have direct contact info for midpulse?

[mrstevie]

Does anyone have a direct way or direct contact info for Midpulse? I've been having a huge issue with my sites that they host -- I opened up a support ticket with them this morning and have heard nothing. I've also sent a couple emails to the only email address I can find for them, but haven't received a reply.

any help would be appreciated. thank you.

[RS Shamil]

Midpulse Web Hosting
Don Hansen
179 South 20th Street
Porter, Indiana 46304
United States
cs@midpulse.com
+219 617-2908

Source: WHOIS.

[mrstevie]

thanks for the info.

Unfortunately that phone number is bogus & its a cell phone number.

I texted that #; the person texted back that he's not Don and didn't know anything about midpulse.

So i checked my call history; I called them on 2/8 when their servers fubar'd ... the number I called was 219-617-2907 ... just 1 digit off from the other phone number. I would have gotten that 2907 number from the current whois number.

[SiberForum]

Originally Posted by mrstevie

thanks for the info.

Unfortunately that phone number is bogus & its a cell phone number.

I texted that #; the person texted back that he's not Don and didn't know anything about midpulse.

So i checked my call history; I called them on 2/8 when their servers fubar'd ... the number I called was 219-617-2907 ... just 1 digit off from the other phone number. I would have gotten that 2907 number from the current whois number.

Is there any information on their main web site?

[ldcdc]

This user is posting midpulse ads: http://www.webhostingtalk.com/member.php?u=180899. Try to contact him by PM?

[agustan]

I would also be worry when I couldn't make any contacts/got no updates/responses from my hosting company - especially when they are some issues with the hosting account/server.

Wish you could reach them and get reply from them as soon as possible.

[mrstevie]

well i discovered the problem. I had logged into the Midpulse website, clicked on the Support section, and opened a support ticket. The choices are customer service and Billing Support. I chose customer service, selected "high" for the priority, and submitted my issue. I was immediately issued a Support Ticket ID number via automated email.

Today I was informed that this is not the correct method for communicating with technical support. Instead, the process is to go to the CONTACT page, which shows the email address for technical support. The proper method for technical support is to send an email to the technical support email address.

This is different from any other host i have worked for, but its their company, so they can make their own rules.

Today I moved that site over to hostgator, as I am more familiar & comfortable with how their support process works.

[Disrelation]

That's odd that they'd use fake information for their domain yet they have a real number on the website?

Anywho, that's very unfortunate that you can't get in contact with them. hopefully you do, somehow.

[net]

Originally Posted by Eleven2

That's odd that they'd use fake information for their domain yet they have a real number on the website?

They probably forgot to update their domain whois information.

[MPDon]

Originally Posted by mrstevie

well i discovered the problem. I had logged into the Midpulse website, clicked on the Support section, and opened a support ticket. The choices are customer service and Billing Support. I chose customer service, selected "high" for the priority, and submitted my issue. I was immediately issued a Support Ticket ID number via automated email.

Today I was informed that this is not the correct method for communicating with technical support. Instead, the process is to go to the CONTACT page, which shows the email address for technical support. The proper method for technical support is to send an email to the technical support email address.

This is different from any other host i have worked for, but its their company, so they can make their own rules.

Today I moved that site over to hostgator, as I am more familiar & comfortable with how their support process works.

It looks like a mistype in the WHOIS record. I'll have to fix that. Either way, we don't offer phone support.

If my memory's correct, I handled your ticket. Yeah, as talked about in our ticket, you can reach our Technical Support Department, which is available 24/7, via the contact page that I referred you to. We have always been in contact with you, but try to understand that our Customer Service Department was the wrong department to contact for fast response times for your site issues.

We actually just moved our main site to a VPS about a week ago, which has very good uptime. Even if your site is down, you will be able to contact us.

I'm sorry that you're not comfortable with our methods, but I wish you the best of luck with your site.