Web Hosting Talk : Web Hosting Main Forums : Specialty Hosting and Markets : VOIP etc : Planet Ventrilo.com -- cancellation issue

[djeuro]

www.planetventrilo.com/

So last month I ordered a regular ventrilo server with them, 10 mins after it got set up I tested it, disliked the laggyness very much so I decided to try and ask for a refund since I was only 30 minutes in..

They said no, I said ok, oh well and had the month out.

Around a week before my next invoice, I decided to cancel it because it was very poor. So, I cancelled it, the service was cancelled. Yet somehow my subscription on paypal which was CANCELLED also, sent them the payment. Even though I had cancelled my plan, it was still sending my invoices.

So i wrote them a ticket and asked for refund. They said no! They are only a greedy company run by a bunch of kids who don't give a crap if you like the service or not, they will just try to scam you out of every penny you have.

I got my money back from PAYPAL not them..

Would never recommend them. They just care about money not their clients.

[MikeDVB]

Originally Posted by djeuro

Yet somehow my subscription on paypal which was CANCELLED also, sent them the payment. Even though I had cancelled my plan, it was still sending my invoices.

Then you didn't cancel the subscription at PayPal - this is something you will have to do manually as most providers don't do this for you. Their billing system where they handle your invoices and payments doesn't have the ability to cancel subscriptions and more often than not the people who handle cancellations don't have direct access to the PayPal account.

Originally Posted by djeuro

I got my money back from PAYPAL not them..

Good

Originally Posted by djeuro

Would never recommend them. They just care about money not their clients.

This could be said about a vast number of providers in the hosting industry. It's a business and they exist to make money but a good provider certainly cares about their clients as well

[djeuro]

Originally Posted by MikeDVB

Then you didn't cancel the subscription at PayPal - this is something you will have to do manually as most providers don't do this for you. Their billing system where they handle your invoices and payments doesn't have the ability to cancel subscriptions and more often than not the people who handle cancellations don't have direct access to the PayPal account.

Good

This could be said about a vast number of providers in the hosting industry. It's a business and they exist to make money but a good provider certainly cares about their clients as well

My subscription WAS cancelled thats why I got my money back was because paypal saw that I iniated the cancel at the very start, yet I still got billed for it.

Im sorry but if a company does not refund the money they should have not received in the first place, that is messed up and they have 0 ethics. I would rather pay a bigger price but have a customer support area that cares.

[MikeDVB]

Originally Posted by djeuro

My subscription WAS cancelled thats why I got my money back was because paypal saw that I iniated the cancel at the very start, yet I still got billed for it.

Then the issue was with PayPal for the erroneous payment and not the provider.

Originally Posted by djeuro

Im sorry but if a company does not refund the money they should have not received in the first place, that is messed up and they have 0 ethics. I would rather pay a bigger price but have a customer support area that cares.

Definitely - if you had already canceled their services then they should have refunded the accidental payment.

I guess the few extra dollars they tried to keep was worth the negative PR to them

[XFactorServers]

PlanetVentrilo is ran by Defcon Servers and they are no way a scam as Rich runs a tight ship. I suggest you speak to paypal as there is no way Planet Ventrilo can take your money from paypal.

[JohnJ]

Originally Posted by MikeDVB

Then the issue was with PayPal for the erroneous payment and not the provider.

Yep. I've never canceled a PayPal subscription and it still send my payment. Perhaps you didn't fully cancel it in PayPal. Nevertheless, you have your money back.

[djeuro]

I DID cancel it as soon as I ordered..

But, after I got charged, paypal saw in the logs that i DID cancel but yet it still billed me and it auto payed..

And im sorry but if you dont refund a person whos payment was automatically sent, that is ridiculous and basically a scam and your company looks like **** from then

[ms-warren]

Planet Ventrilo is a very reputable company and I doubt they are ran by little kids. Mix ups do tend to happen though and this could well have been a paypal mistake. Once you cancel paypal payments (active subscriptions) from within your paypal pay list there would be no way it can still auto take the cash out of your account. Unless paypal screwed up somehow. Regardless you got your money back and hope you also found a new VoIP provider. Looking forward to hearing you review about them as well.

[djeuro]

I dont know what your smoking but receiving money by accident and for NO REASON, and refusing to return it is not a mix up..

Thats simple greed and you dont care about your customers...

[Planetventrilo]

I apologize for your inconvenience but I would like to submit we run an honest business and care a great deal for our clientss. I would suggest you speak to paypal as there is no way we can take your money from paypal. You ordered a server and after ordering decided you wanted to cancel. We appreciate you trying our services but as you were told and is stated in our terms of service of which you agreed to when signing up we do not provide refunds on pre-paid services which paypal also agreed and thus declined your chargeback.

[djeuro]

Wow you totally missed the point..

Yea after 30 mins of my 1st order I wanted a refund cas the service was laggy but I understood that you didnt refund that so w/e I didnt complain I just used the service for the couple weeks or so.. But THEN after canceling my service and it STILL payed you like 7 days later and you said NO to refunding me for money you should have never gotten in the first place.. Thats why I filed a charge back.. And even though that failed, after I called them up, I managed to get my money back..

Sorry but for doing << stuff >> like that, receiving money you should have never gotten and not returning it, its kind of like stealing.. You ARE scammers and you dont << care >> about anything BUT money.. Youd rather have your "company" look << bad >> instead of refunding 5 dollars.. Thats sad..

[Planetventrilo]

I checked our paypal account and see the dispute you filed however I do not show any other payments sent by you. Oddly enough I did find you never signed up for a subscription in the first place! or anytime before or after! so I'm not sure what your trying to do here but I would very much appreciate if you enlightened me and everyone else whatgoing on?

It appears you went out of your way to visit other sites bashing us as well. Your reply to the support ticket after being informed we do not offer refunds sounds like you do this often?


----------
k.

got you

No refund after 3 hour trial.

Will be adding another review to one of my hundreds


Thanks!
------------


As I stated in the first reply we run a honest business. We spend a good deal of time and effort supporting our customers and take extreme offense to this attack. It's dishonest, untrue and very distasteful. I will be reporting you to the staff here and other places and to paypal.

[BA-Corey]

Originally Posted by Planetventrilo

I checked our paypal account and see the dispute you filed however I do not show any other payments sent by you. Oddly enough I did find you never signed up for a subscription in the first place! or anytime before or after! so I'm not sure what your trying to do here but I would very much appreciate if you enlightened me and everyone else whatgoing on?

It appears you went out of your way to visit other sites bashing us as well. Your reply to the support ticket after being informed we do not offer refunds sounds like you do this often?


----------
k.

got you

No refund after 3 hour trial.

Will be adding another review to one of my hundreds


Thanks!
------------


As I stated in the first reply we run a honest business. We spend a good deal of time and effort supporting our customers and take extreme offense to this attack. It's dishonest, untrue and very distasteful. I will be reporting you to the staff here and other places and to paypal.

way to go planet ventrillo! I am on YOUR side! this guy obviously doesn't even want VOIP service, but is just paying for services and cancelling to try and see what kind of bad reviews he can make. Wonder what he gets out of making these reviews?

[djeuro]

Actually,

Your post kind of made me laugh..

You totally missed my point of the thread and trying to turn it on to me to make it seem like im the bad guy.

Yes, after I got the service at the start, I did not like it and wanted a refund. You said no, so w/e I just used it for the time being. Then, later on, I CANCELLED my service and even submitted a TICKET that it was still sending me invoices.. Out of nowhere, it SENT you the payment, and I sent you a ticket saying "Paypal accidently sent the payment, I would like a refund please.) You said "No we do not refund." Im sorry but how the hell do you not refund money you shouldnt have gotten in the first place? It's also funny how you say "i never signed up for subscription in the first place." which is correct, which is why I shouldnt have been charged on the invoice.

Please provide me with the links that ive posted on other sites "bashing you" as I would really love to see them.

You are pretending like you did nothing wrong and are going to "report me" for posting the truth of how you care about nothing BUT the money.

I am amazed how you would try to turn this on ME trying to pretend like your the one who got scammed for money. Im sorry, but if I received money I should have never gotten, I return it. But I guess your company ethics are not even in perspection to your customers. Point is, you would rather keep a couple dollars (that you shouldn't have gotten in the first place) than keep a reputation for your "company" and make your customers happy..

Just because you screw a customer over and he posts a review about it, you don't have to call them liars and threaten to "report" them. Please feel free to do so.

[djeuro]

Originally Posted by coreymanshack

way to go planet ventrillo! I am on YOUR side! this guy obviously doesn't even want VOIP service, but is just paying for services and cancelling to try and see what kind of bad reviews he can make. Wonder what he gets out of making these reviews?

Please don't try to act childish and post in threads you have no idea what they are about. Also since I am buying all these services, cancelling, and posting bad reviews, please provide me with links where I did so.