Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : ITEXPERTSTLD - those guys gotta be kidding me

[SceneSRV]

Hi,

A friend of mine wanted me to buy him a VPS off itexpertsltd.com because he doesn't have a PayPal account. Basically, he paid me in the real life and I made an order for a VPS with itexpertsltd.com as he wanted.

Long story short, their VPS nodes suck. Take a look at tickets pasted below if you want to know more. They turned out to be a scammers and fraud company. They even wanted to sue me. ****, I though I was supposed to sue them. Life is so unpredictable, isn't it?

Anyhow, a couple of days after we left their ****** Node they sent me this ticket:

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Dear Me Borat (Company) ,

Following recent emails sent to you concerning an unpaid invoice, we have
not yet heard from you and therefore you have an overdue invoice of $15.00.
As per our terms and condition which you fully agreed to when signing up
with us, you need to request a cancellation 7 days before your billing date.
You have failed to respect this agreement and chose to ignore our mails.
We would ask you cordially to settle the amount due to us within the next 5
days. Failing to do so, we would be taking legal actions which will result
in all cost being borne by you.
We hope to hear from you soon enough.
Kind Regards
Thomas

IT Experts Legal Dept.
IT Experts Ltd
E47F Caleechurn Lane,
Carreau Laliane,
Vacoas,
Republic of Mauritius
www.itexpertsltd.com
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I was like roflwtf, is that a joke??? They gotta be kidding me. I made a reply.

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Hey,

After I had my VPS down multiple times every day, after I had random reboots
of the node once in a while, after I had memory limits reached almost every
day with 4 sites with less than 200 visitors daily. Did I mention I even got
my ram downgraded without any notice once? Did you expect after everything I
will stay on your ****** managed node rebooting once in a while without any
notice? According to checks in intervals of 1 minute I had 76% of downtime
while I was on your Node. Before you even say I needed to upgrade my plan
let me tell you, I had the cheapest Santrex VPS(9$) and it handled those
sites. The only reason I moved to you was a better deal. Now I realize you
get you you pay for.

You guys can be happy because I didn't sue YOU, I didn't post how your
service sucks over WHT and other forums, I didn't even ask for a refund. I
find it really retarded you are asking me to pay for the following month. Go
ahead and sue me, take the legal action. Maybe you could sell that idea to
someone with no brain but I was running a way bigger company than you and I
know how those things work so better save those words for someone else.

Thanks
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I thought, perhaps it could shut them up. But no, they replied again:

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Sir,

Making allegations is very much easy and not respecting Terms and Services is another thing.

I took a look at your account and it seems all of your Tickets were answered and corrected in a timely manner.

VPS Node reboot was due to maintenance and in the last month it occured only 3 times.

Having said that taking into consideration your answers, I have no other choce to forward this to our collection agency, which will be in contact with you shortly.

Thanks
Regards
Support Department
IT Experts Web Hosting
IT Experts Ltd
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oh ok, it's about principle now. They have broken a contract 2 times before I did it, according to them by not sending them the money for the next month AFTER I already left their node.

My reply:
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If everything was ok I wouldn't move my sites off your node. Go figure.

Support has nothing to do with it. It's about your node setup which honestly, sucks comparing to other OpenVZ VPS providers I was using.

If you want to do it in that way, in the first place, you haven't provided the 2 IP addresses and in the middle of my 1st billing period you DOWNGRADED my VPS which I PAID for without any notice which means you broke the contract before I did which means you have to refund my money which means I will SUE you.

It's not about my 7$ or your 15$ you want me to pay, it's about principle now. Already contacted my lawyer and gonna let the webhostingtalk and digitalpoint forums about your fraud company.

Have a nice day.
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Wow, I sounded like a lawyer in the last reply of mine xD

[rghf]

Collections agencies won't touch it for such a small amount and I'm going to guess that you haven't contacted your lawyer. I would suggest moving on as nothing will happen

[Daniel_G]

A collection agency for $15?! Hilarious.

Trust me, you will never hear from a collections agency for the sum of $15. The amount it would cost a collections agency in phone calls, paperwork, letters and court proceedings would far outweigh $15!

Still, that's not to say they won't stop sending you emails to try and get the money... And at the end of the day, crap service or not, you should have covered your bases and given them appropriate notice of cancellation.

[Daniel_G]

It also seems, judging by that signature in that email, and the WHOIS information, that these guys are located in Mauritius. I am guessing you aren't, making any legal threat from them seem more empty.

[tsj5j]

I've met scammers like these before.

The simplest solution is to mark their emails as spam or create a filter to delete them.
Tada!

[ITEXPERTS-Vimal]

Hello,

Assumptions can be made. Our company is based in Mauritius and we take action on all.

Originally Posted by rghf

Collections agencies won't touch it for such a small amount and I'm going to guess that you haven't contacted your lawyer. I would suggest moving on as nothing will happen

Daniel,

We have our inhouse Finance and Billing which will look after all this.

As of the Client, all of his issues when he had had been addressed.

I can prove in tickets that indeed his IP was assigned to him and that it was an issue when we upgraded to the latest version of VePortal that the memory issue happened. But this was fixed.

He signed up with us reading our Terms and Services (Guess he didn't), which clearly states that our VPS is a contract of 3 months. And that the appropriate notice must be given.

Morever the client did not seek any support on the issues he mentioned. Rather we had to contact him a couple of time as he was using around 1Gb of his burst and kept complaining about high load.

And lastly we are not a scam company. We do exist physically.

Thanks

[Daniel_G]

Originally Posted by ITE Web Hosting

We have our inhouse Finance and Billing which will look after all this.

In house or otherwise, good luck chasing an international debt of $15.

[ITEXPERTS-Vimal]

Originally Posted by Daniel_G

In house or otherwise, good luck chasing an international debt of $15.

It will be $30 + related Charges

As the client said it is about Principles.

[Daniel_G]

Originally Posted by ITE Web Hosting

It will be $30 + related Charges

As the client said it is about Principles.

Then I hope you can justify those "related charges" in a court of law. For example, levying on hundreds of dollars because the client didn't pay his bill won't fly.

Nevertheless, unless the debt is in excess of, in my opinion, at least a thousand dollars, you will get nowhere trying to pursue it from half way across the world.

But, that's my opinion and is based on the assumption that the OP is half way around the world.

Anyway this is all based on the assumption that you have a clear cut case against the OP. From what the OP has described, you have failed to provide him with the service he was paying for. I'm sick of seeing hosts who think they can provide a less than acceptable standard of service, and then have the right to chase the client when they don't want the service any more. The road runs both ways, if you want the customers money then you have to provide a certain standard of service.

[SecureGrid]

Originally Posted by ITE Web Hosting

It will be $30 + related Charges

As the client said it is about Principles.

like others have said goodluck! they won't touch it unless it's close to $100

[tsj5j]

Indeed.

Might I also mention:
1.) Congratulations for ruining your reputation. Your attitude towards this customer is one reason why I won't sign up with you, regardless whether you're right or wrong in this situation.
2.) Might I also say I would recommend others to take caution, because clearly your 3 month contract term is not placed in a manner clear enough to the customer (or he wouldn't be mistaken?)
3. ) You can try suing OP (though I know there's a 99% chance you won't unless you have too much money to waste), but you're unlikely to get anywhere suing for anywhere below a hundred dollars.

[ITEXPERTS-Vimal]

Originally Posted by Daniel_G

Then I hope you can justify those "related charges" in a court of law. For example, levying on hundreds of dollars because the client didn't pay his bill won't fly.

Nevertheless, unless the debt is in excess of, in my opinion, at least a thousand dollars, you will get nowhere trying to pursue it from half way across the world.

But, that's my opinion and is based on the assumption that the OP is half way around the world.

Anyway this is all based on the assumption that you have a clear cut case against the OP. From what the OP has described, you have failed to provide him with the service he was paying for. I'm sick of seeing hosts who think they can provide a less than acceptable standard of service, and then have the right to chase the client when they don't want the service any more. The road runs both ways, if you want the customers money then you have to provide a certain standard of service.

Service was provided. I would ask the OP to show us prove where the service was not provided. He did not complain about downtime to us at all.

And as far as saying less than acceptable stanfard of Service.. This is so untrue, we have around 10 nodes full of VPS. We do not have clients complaining because we maintain a very friendly customer service and support.

Again the OP has not complained to us first. If he had this thread would not have existed.

[david510]

If the customer did not contact host for support, how can the host know about the issues faced by the customer. Without contacting them for support and bashing against them in public does not make sense.

[Coolraul]

All of you jumping on the OP's bandwagon to support him, clearly didn't actually read his post.

Do you really think it is ok for the customer to say " o the service is bad so I am just not going to pay"? That is basically what he does and I also don't have much patience for people who can't express themselves professionally without swearing. No need for that. If there was downtime that was unacceptable for him then the right thing to do is cancel properly and move on.

While I agree that $15 isn't worth chasing with collections this is the type of customer who I think deserves it.

[Daniel_G]

Originally Posted by david510

If the customer did not contact host for support, how can the host know about the issues faced by the customer. Without contacting them for support and bashing against them in public does not make sense.

According to the transcript posted by the OP, he did inform of them that his VPS was crap, constant downtime, random reboots, etc. Granted, it was only after he ignored an invoice, but the fact is the company are still chasing him for the comical sum of $30 when the customer has clearly conveyed the fact that the VPS was barely functional.

Of course, the OP should have contacted the support department as soon as these issues started to occur, but on the other side of the coin, what kind of mickey mouse operation was ITE running if they don't even know, or worse, don't even care, when VPS's are constantly going offline and/or rebooting without cause. Don't they monitor that kind of thing? Why should the customer have to be the done to draw the companies attention to the fact that their servers are crap?