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01-21-2010, 12:17 PM #26Junior Guru Wannabe
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01-21-2010, 12:20 PM #27Junior Guru Wannabe
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At least agree with me that you screwed here, because you didn't know how to use WHM.
Don't afraid Liam!!0
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01-21-2010, 12:20 PM #28Junior Guru Wannabe
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In my opinion, if the client asked for a refund so he can take his money and go elsewhere to get the service he wants, then that refund should be honored, as long as it follows through with your refund policy, whatever that may be.
Though, it is my understanding that game-solutions is not at fault here for the lack of dedicated ips in EU. I understand that RIPE is really a pain to deal with when it comes to getting those distributed in a timely manner.
Now here's my question; Has the OP put in a proper refund request? If so, why havn't you done what the custmer/your client has wanted done?
Edit: Maxim, WHM and WHMCS = two different things, just sayin.KnownHost Managed VPS Specialists
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01-21-2010, 12:32 PM #29Junior Guru Wannabe
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We do know how to use WHM, That is completely different to not having dedicated ips! we are waiting for them to be issued by RIPE, as stated we will issue the ip as soon as we can
We haven’t received a proper refund request from the customer; we have pointed him in the direction of our knowledge base on how to cancel his service https://www.gaming-solutions.com/kno...r-service.htmlRegards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 12:42 PM #30Junior Guru Wannabe
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It's going over and over:
Do you want your accounts canceling ?
muxir says:
yes, and give me refund
that's all
Liam@Gaming-Solutions.com says:
https://www.gaming-solutions.com/kno...r-service.html
Please do as it says here
muxir says:
i won't do that unless you give me a refund
Liam@Gaming-Solutions.com says:
As stated in our t&c when you registered to our website, A refund or credit will not be given for unused time left on your contract
muxir says:
as it stated in law, people that sell things that they don't have, are scamers
Liam@Gaming-Solutions.com says:
Its not stuff we dont have, its temporarily out of stock
muxir says:
the same
you should state that , before people buy it
but you didn't
that means you are a scamer
Liam@Gaming-Solutions.com says:
its in our T&C if a product is out of stock at time of order you will be issued unused time to your contract when the service is added to your account
Should always read t&c
muxir says:
you are hiding behind your T&C
Liam@Gaming-Solutions.com says:
Our t&c are sett there for a reason, Its your choice not to read them, but you agreed to them
muxir says:
And what if you had written in your T&C, "we will take your money, but will not provide you with the services you order, so please don't blame us" it was still OK?
Liam@Gaming-Solutions.com says:
Does our t&c say that? nope
Have we provided with you the service you ordered? yes
Will your dedicated ips be added once we are able to issue them? yes
muxir says:
you did not provided me the services i ordered, and what is most frustrating, i tried to hide it
you did not informed about putting my sites on the shared IP's until I noticed that0
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01-21-2010, 12:47 PM #31The Webhost
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I'm not sure what the law is in the US, but in the UK you have a 7 day 'cooling off' period whereby you can request a refund without and reason why.
There may be something similar in the US, but I'm not quite brushed up on US laws
Source: http://www.businesslink.gov.uk/bdotg...mId=1073792577███ The Simple Host Ltd - Premium Quality European Web Hosting - Uptime Stats
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01-21-2010, 12:56 PM #32Junior Guru Wannabe
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So, Liam is acting against a UK Law here, am I right?
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01-21-2010, 01:01 PM #33Web Hosting Guru
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All of this over a $10? To be honest $10 is not worth the stress I would have just refunded the customer as It should not hurt you at all. 5 days of not using a web hosting account 10 mb max bandwidth used? Why hold on to his money. Obviously if he ran to wht to bring up this issue in the first 5 days what is to say he will not post here after his site has been down for 2 min and say "my site has been down and no one will answer my tickets". Treat people the way you want to be treated. Ragging on your host for having your ips delayed is not the way to go. But also if you are out of stock you should go into whmcs and on the addon set stock to 0 and check it. I am not taking sides here but from what I see both sides have their flaws here. My personal opinion is just refund the $10 and let it be in the past. Do you want someone like that hosted by you? Take some time and think about it.
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P.S I visited your web site and it loads pretty slow. You might want to check your apache status and cpuload.TuneMyBox.com - Providing top quality admin services for linux servers. Mysql/Performance/Security/DDos Mitigation and More! Get a quick and painless quote for any job Here!
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01-21-2010, 01:06 PM #34Junior Guru Wannabe
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No we are not acting against UK laws
It for 1 hasnt been 7 days since you have ordered!
Your service was also activated instantly which began before the coolout range, so technically speaking that doesnt apply to you, However you are able to request cancelation at anytime for web hosting, however we do not refund/credit for unused time on there serviceRegards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 01:17 PM #35Elite Webmaster
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01-21-2010, 01:29 PM #36Junior Guru Wannabe
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Regards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 01:36 PM #37The Webhost
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If you are in the UK you will be breaking UK law by denying him a refund.
The Office of Fair Trading's (OFT) Distance Selling Regulations entitle all buyers of goods and services online to a cooling-off period of seven working days, calculated from the date the transaction is completed. During this period you can cancel and get a full refund, without having to give any reason at all.███ The Simple Host Ltd - Premium Quality European Web Hosting - Uptime Stats
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01-21-2010, 01:44 PM #38Junior Guru Wannabe
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Often catalogue and online businesses have their own policies which exceed the protection provided by the law. In our case we provide a free trial for him to "test" our services, The service was also activated instantly so he is in his 1st month of his service and is currently using the web hosting
Regards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 02:42 PM #39Web Hosting Guru
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01-21-2010, 04:17 PM #40Elite Webmaster
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Agreed... Also, having no refund policy is not a good thing in this industry, if you want to have any clients.
BTW, Gaming-Solutions.com seems to be down http://i45.tinypic.com/2ezpg0l.png Also not a good sign.HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
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01-21-2010, 04:22 PM #41Web Hosting Guru
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You're coming off sounding like a child. You did threaten. You're now questioning his manhood. And the list goes on...
Want to talk about "being a man", why not abide by the terms you agreed to?
Customers may cancel their service at any time. In this event, all start-up incentives and loyalty schemes, including free hosting and other services, will be canceled without refund.
If I was the host, I'd give you a refund, just to get rid of you... but we have a money back guarantee anyway. However, I certainly understand the host's taking a stand of not being pressured into something like this through such questionable practices.Lagniappe Internet L.L.C. - Wholesale Reseller and VPS Hosting.
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01-21-2010, 04:23 PM #42Web Hosting Guru
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01-21-2010, 04:23 PM #43Junior Guru Wannabe
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Regards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 04:51 PM #44Junior Guru Wannabe
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Whoa , Whoa man!!! You sounds like his friend or collegue or whatever...
And Yes I did not read the T&C, and even if I did they are against the law, also not giving a refund is not very lawful as it appears.
My advice to you, if you are a hoster, it may sound not pleasant, but sometimes customers don't like to get screwed, and have the full moral right to demand what I deserve.Last edited by maxim79; 01-21-2010 at 04:54 PM. Reason: mistake
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01-21-2010, 05:00 PM #45Junior Guru Wannabe
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No i dont know him, But he is correct you do sound like a kid!
You should always read the T&C when signing up to ANY service
You were not screwed, your service is active and in use, your addon dedicated ip is pending and if you read our T&C you would understand that we state in there if its not available at time of order your billing cycle will not start untill its activeRegards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 05:09 PM #46Junior Guru Wannabe
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01-21-2010, 05:13 PM #47Web Hosting Master
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Okay, this has turned into a little bit of a flame war, and I don't really want to 'get involved'
However I'd like to simply *state* the law of the United Kingdom here, regarding this matter.
For online commerce sites (clearly covering hosting) in the UK, they must *all* have a refund policy as per the Consumer Protection (Distance Selling) Regulations 2000 (http://www.oft.gov.uk/advice_and_res...g-regulations/)
Basically what this means is that *any* customers can request a refund within 7 business days of placing their order and the refund must be given (unless of course it could be proven that the customer, for example, broken or damaged a tangible product.. but this clearly isn't relevant). This is why all UK hosts have refund policies.. or at least should - i.e. since it's law.
This is also covered (in a more accessible format) on the BBC's website: see http://news.bbc.co.uk/1/hi/8253915.stm, the "DISTANCE SELLING REGULATIONS" heading.
As I say, I'm not looking to get dragged into an argument. I'm just stating the law.
(Disclaimer: I'm no lawyer, this isn't legal advise. Hire a lawyer for 'real' legal advise, etc etc.)0
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01-21-2010, 05:15 PM #48The Webhost
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01-21-2010, 05:21 PM #49Web Hosting Master
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01-21-2010, 05:21 PM #50Elite Webmaster
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Sure thing! The site is: http://www.downforeveryoneorjustme.com/
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