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  1. #1
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    Beware gaming-solutions.com selling plans that they don't have

    Hi,
    Ok, I don't know actually how to describe this. I think it's more like a fraud in my opinion.
    A week ago I ordered 2 small plans , each with dedicated IP's, they have set up the account quickly , I didn't noticed at first, but they have set the to plans on 1 shared IP.
    When I asked the support what is wrong, they told me that they are ran out of UK IP's, and are waiting for new ones. I said OK.
    Then each day afterwards, they came up with lame excuses. My passion has ran out today and I asked them to cancel my accounts and give me a refund. How was I surprised when they refused to do that, and were starting telling me something about there T&C and other BS...
    I mean the guys selling something they don't have, making money from it. I think it's against the law or something to do this kind of stuff.
    Please suggest me what to do with this situation, it's not a matter of 10$ that I payed to them, but it's a matter of principle.
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  2. #2
    Hello Maxim

    You signed up to web hosting 5 days ago, We have only had the query about the dedicated ip yesterday evening, I said to you then i will look into the issue, We have informed you 1 time (that being 10 minutes ago (now)), Not lots of days, the problem, and we have informed you of the solution being we will issue you with the dedicated ips soon once they are issued to us, We have offered to transfer your account to our USA server where we have dedicated ips for you, but you refused this offer,

    I have also said to you, i will provide you with free web hosting untill the dedicated ips have been issued, but again you refused,

    Cheers
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  3. #3
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    Quote Originally Posted by GS-Liam View Post
    Hello Maxim

    You signed up to web hosting 5 days ago, We have only had the query about the dedicated ip yesterday evening, I said to you then i will look into the issue, We have informed you 1 time (that being 10 minutes ago (now)), Not lots of days, the problem, and we have informed you of the solution being we will issue you with the dedicated ips soon once they are issued to us, We have offered to transfer your account to our USA server where we have dedicated ips for you, but you refused this offer,

    I have also said to you, i will provide you with free web hosting untill the dedicated ips have been issued, but again you refused,

    Cheers
    This is not an excuse for selling things that you don't have, and I don't need your free hostings and US IP's. I want exactly what I ordered and payed for.
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  4. #4
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    By the way forgot to mention . I ordered a UK IP's from them.
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  5. #5
    Quote Originally Posted by maxim79 View Post
    This is not an excuse for selling things that you don't have, and I don't need your free hostings and US IP's. I want exactly what I ordered and payed for.
    The order form is the same for our USA, we can’t limit only the UK ones,

    Abusing our company and support staff and throwing threats ECT about isn’t a good way to treat us when we are doing our best to get these dedicated ips issued to your account ASAP
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  6. #6
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    Quote Originally Posted by GS-Liam View Post
    The order form is the same for our USA, we can’t limit only the UK ones,

    Abusing our company and support staff and throwing threats ECT about isn’t a good way to treat us when we are doing our best to get these dedicated ips issued to your account ASAP
    Can you post the threats he gave you ?
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  7. #7
    Quote Originally Posted by Bjørn-Erik Hansen View Post
    Can you post the threats he gave you ?
    muxir says:
    if you won't give me a refund, i'll make a thread like this: http://www.webhostingtalk.com/showthread.php?t=904434 on all hosting boards, telling how lame you are
    you screwed me, and this is not a T&C and other ********
    by the way a have means to make this thread no1 at google, if you would look for seo-host.com
    muxir says:
    i'll find a way to teach you a lesson
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  8. #8
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    Again, this is not an excuse.
    No one was threatening you or your company. You are doing unlawful things, and your potential customers should be warned.
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  9. #9
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    Quote Originally Posted by GS-Liam View Post
    muxir says:
    if you won't give me a refund, i'll make a thread like this: http://www.webhostingtalk.com/showthread.php?t=904434 on all hosting boards, telling how lame you are
    you screwed me, and this is not a T&C and other ********
    by the way a have means to make this thread no1 at google, if you would look for seo-host.com
    muxir says:
    i'll find a way to teach you a lesson
    Nothing wrong with it. They guy sold the plan that he don't have and refuses to give a refund. I think people should know that
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  10. #10
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    Quote Originally Posted by GS-Liam View Post
    The order form is the same for our USA, we can’t limit only the UK ones,
    You use WHMCS and you separate your US and UK services as two different products. Under add-ons you can un-select the UK servers/services from the dedicated IP addon... That'd stop people from being able to purchase an IP for UK X package. In case you didn't know.

    http://wiki.whmcs.com/Addons_and_Con...Product_Addons

    So yes, you can limit it. As with your argument with the OP, I'll just wait..
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  11. #11
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    Quote Originally Posted by TSH-Nathan View Post
    You use WHMCS and you separate your US and UK services as two different products. Under add-ons you can un-select the UK servers/services from the dedicated IP addon... That'd stop people from being able to purchase an IP for UK X package. In case you didn't know.

    http://wiki.whmcs.com/Addons_and_Con...Product_Addons

    So yes, you can limit it. As with your argument with the OP, I'll just wait..
    OK, then he is not incompetent. Why I should pay for that?
    And why if he screwed he refuses to give a refund?
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  12. #12
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  13. #13
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    Quote Originally Posted by GS-Liam View Post
    Thanks for the information this has now been done!
    No problem
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  14. #14
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    Thanks to TSH-Nathan for the help, but please don't offtopic. This is not a thread on how to use WHM.
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  15. #15
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    Quote Originally Posted by maxim79 View Post
    Thanks to TSH-Nathan for the help, but please don't offtopic. This is not a thread on how to use WHM.
    At that point in time, I was being completely on-topic.
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  16. #16
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    Quote Originally Posted by GS-Liam View Post
    muxir says:
    if you won't give me a refund, i'll make a thread like this: http://www.webhostingtalk.com/showthread.php?t=904434 on all hosting boards, telling how lame you are
    you screwed me, and this is not a T&C and other ********
    by the way a have means to make this thread no1 at google, if you would look for seo-host.com
    muxir says:
    i'll find a way to teach you a lesson
    Nothing wrong with that ? This forum got Freedom of Speach, so he's in his full right to post his experience with you.
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  17. #17
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    Quote Originally Posted by Bjørn-Erik Hansen View Post
    Nothing wrong with that ? This forum got Freedom of Speach, so he's in his full right to post his experience with you.
    Until the host breaks their Privacy Policy to post such text.

    Honestly, the host is not in the wrong in this case. It's not a matter of them selling a product that they don't have -- it's simply temporarily out of stock.

    Most datacenter facilities won't issue IP address blocks outside of business hours, and it sounds like the OP has taken things a bit too far.

    My advice? Calm down and wait a day for the IP address.

    It's no life or death situation, and in the end, you will receive the product.

    Now, if it's never delivered, that's another story. However, in this case, the company is attempting to provide you the product of which they have sold, but you are not even providing ample time for them to produce the product.

    They have not broken a single law, and I fully stand by them in this situation -- especially since this is a common occurrence.
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  18. #18
    Quote Originally Posted by ClubUptime View Post
    Until the host breaks their Privacy Policy to post such text.

    Honestly, the host is not in the wrong in this case. It's not a matter of them selling a product that they don't have -- it's simply temporarily out of stock.

    Most datacenter facilities won't issue IP address blocks outside of business hours, and it sounds like the OP has taken things a bit too far.

    My advice? Calm down and wait a day for the IP address.

    It's no life or death situation, and in the end, you will receive the product.

    Now, if it's never delivered, that's another story. However, in this case, the company is attempting to provide you the product of which they have sold, but you are not even providing ample time for them to produce the product.

    They have not broken a single law, and I fully stand by them in this situation -- especially since this is a common occurrence.
    Thank you for the post

    His dedicated ips will be issued to his account as soon as we have them issued to us to issue to the OP here
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  19. #19
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    So, my dear Hosters, in your opinion selling plans that you don't have is right or wrong?

    I am talking from the point of view of a customer, not as a hoster
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  20. #20
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    Quote Originally Posted by maxim79 View Post
    So, my dear Hosters, in your opinion selling plans that you don't have is right or wrong?

    I am talking from the point of view of a customer, not as a hoster
    They are not selling a plan they didn't have, the sold you an addon which they currently do not have in stock. Whilst this is not the best way to do things (I would personally disable the add-on if not available), its not the end of the world.

    If they had said nothing to you and were not replying - I could understand where you were coming from. However, the company has offered you free hosting until the dedicated IP gets assigned to your account.

    I know you feel hard done by, but the company has done their up most to try and apologise for the problem. It's not like they're refusing to give you you're IP.

    RIPE (the EU version of ARIN) is a bit harder to work with than ARIN (rightly so IMO).. In the US you can get IP's pretty freely, however, RIPE require details of the IP usage. [correct me if I'm wrong about ARIN]
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  21. #21
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    Quote Originally Posted by TSH-Nathan View Post
    They are not selling a plan they didn't have, the sold you an addon which they currently do not have in stock. Whilst this is not the best way to do things (I would personally disable the add-on if not available), its not the end of the world.

    If they had said nothing to you and were not replying - I could understand where you were coming from. However, the company has offered you free hosting until the dedicated IP gets assigned to your account.

    I know you feel hard done by, but the company has done their up most to try and apologise for the problem. It's not like they're refusing to give you you're IP.

    RIPE (the EU version of ARIN) is a bit harder to work with than ARIN (rightly so IMO).. In the US you can get IP's pretty freely, however, RIPE require details of the IP usage. [correct me if I'm wrong about ARIN]
    Well, in that case, if the person (hoster) is honest, he would acknowledge that he screwed , and make refund to the customer if he wishes to cancel a plan.
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  22. #22
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    Be careful which bridges you decide to burn here... don't whine over something so trivial. Everyone here is around to help and attacking someone and exaggerating the information is going to get you no where fast.
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  23. #23
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    Quote Originally Posted by maxim79 View Post
    Well, in that case, if the person (hoster) is honest, he would acknowledge that he screwed , and make refund to the customer if he wishes to cancel a plan.
    I do agree. And if it happened I would learn from the mistake and move on.
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  24. #24
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    Quote Originally Posted by fkatzenb View Post
    Be careful which bridges you decide to burn here... don't whine over something so trivial. Everyone here is around to help and attacking someone and exaggerating the information is going to get you no where fast.
    What's trivial about? I mind ask...
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  25. #25
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  26. #26
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    Quote Originally Posted by GS-Liam View Post
    Trivial = So small!

    As i said to you your dedicated ips will be issued as soon as we're able to when there issued to us
    I don't want to wait until you get it. Be a man, cancel my deals and make refund
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  27. #27
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    At least agree with me that you screwed here, because you didn't know how to use WHM.
    Don't afraid Liam!!
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  28. #28
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    In my opinion, if the client asked for a refund so he can take his money and go elsewhere to get the service he wants, then that refund should be honored, as long as it follows through with your refund policy, whatever that may be.

    Though, it is my understanding that game-solutions is not at fault here for the lack of dedicated ips in EU. I understand that RIPE is really a pain to deal with when it comes to getting those distributed in a timely manner.

    Now here's my question; Has the OP put in a proper refund request? If so, why havn't you done what the custmer/your client has wanted done?

    Edit: Maxim, WHM and WHMCS = two different things, just sayin.
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  29. #29
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  30. #30
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    It's going over and over:

    Do you want your accounts canceling ?
    muxir says:
    yes, and give me refund
    that's all
    [email protected] says:
    https://www.gaming-solutions.com/kno...r-service.html

    Please do as it says here
    muxir says:
    i won't do that unless you give me a refund
    [email protected] says:
    As stated in our t&c when you registered to our website, A refund or credit will not be given for unused time left on your contract
    muxir says:
    as it stated in law, people that sell things that they don't have, are scamers
    [email protected] says:
    Its not stuff we dont have, its temporarily out of stock
    muxir says:
    the same
    you should state that , before people buy it
    but you didn't
    that means you are a scamer
    [email protected] says:
    its in our T&C if a product is out of stock at time of order you will be issued unused time to your contract when the service is added to your account
    Should always read t&c
    muxir says:
    you are hiding behind your T&C
    [email protected] says:
    Our t&c are sett there for a reason, Its your choice not to read them, but you agreed to them
    muxir says:
    And what if you had written in your T&C, "we will take your money, but will not provide you with the services you order, so please don't blame us" it was still OK?
    [email protected] says:
    Does our t&c say that? nope
    Have we provided with you the service you ordered? yes
    Will your dedicated ips be added once we are able to issue them? yes
    muxir says:
    you did not provided me the services i ordered, and what is most frustrating, i tried to hide it
    you did not informed about putting my sites on the shared IP's until I noticed that
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  31. #31
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    I'm not sure what the law is in the US, but in the UK you have a 7 day 'cooling off' period whereby you can request a refund without and reason why.

    There may be something similar in the US, but I'm not quite brushed up on US laws

    Source: http://www.businesslink.gov.uk/bdotg...mId=1073792577
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  32. #32
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    So, Liam is acting against a UK Law here, am I right?
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  33. #33
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    All of this over a $10? To be honest $10 is not worth the stress I would have just refunded the customer as It should not hurt you at all. 5 days of not using a web hosting account 10 mb max bandwidth used? Why hold on to his money. Obviously if he ran to wht to bring up this issue in the first 5 days what is to say he will not post here after his site has been down for 2 min and say "my site has been down and no one will answer my tickets". Treat people the way you want to be treated. Ragging on your host for having your ips delayed is not the way to go. But also if you are out of stock you should go into whmcs and on the addon set stock to 0 and check it. I am not taking sides here but from what I see both sides have their flaws here. My personal opinion is just refund the $10 and let it be in the past. Do you want someone like that hosted by you? Take some time and think about it.

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  34. #34
    No we are not acting against UK laws
    It for 1 hasnt been 7 days since you have ordered!
    Your service was also activated instantly which began before the coolout range, so technically speaking that doesnt apply to you, However you are able to request cancelation at anytime for web hosting, however we do not refund/credit for unused time on there service
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  35. #35
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    Quote Originally Posted by GS-Liam View Post
    No we are not acting against UK laws
    It for 1 hasnt been 7 days since you have ordered!
    Your service was also activated instantly which began before the coolout range, so technically speaking that doesnt apply to you, However you are able to request cancelation at anytime for web hosting, however we do not refund/credit for unused time on there service
    So, you don't have a refund policy? If you do, surely it must cover a client who just signed up a few days ago..Right?
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  36. #36
    Quote Originally Posted by HostLeet View Post
    So, you don't have a refund policy? If you do, surely it must cover a client who just signed up a few days ago..Right?
    This customer has been using his webhosting for 5 days and his account is all live, all web hosting packages are activated instantly, and we do offer a free 5 day trial with our web hosting, We do not offer a refund on unused time on there contract
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  37. #37
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    If you are in the UK you will be breaking UK law by denying him a refund.

    The Office of Fair Trading's (OFT) Distance Selling Regulations entitle all buyers of goods and services online to a cooling-off period of seven working days, calculated from the date the transaction is completed. During this period you can cancel and get a full refund, without having to give any reason at all.
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  38. #38
    Quote Originally Posted by TSH-Nathan View Post
    If you are in the UK you will be breaking UK law by denying him a refund.
    Often catalogue and online businesses have their own policies which exceed the protection provided by the law. In our case we provide a free trial for him to "test" our services, The service was also activated instantly so he is in his 1st month of his service and is currently using the web hosting
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  39. #39
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    Quote Originally Posted by GS-Liam View Post
    Often catalogue and online businesses have their own policies which exceed the protection provided by the law. In our case we provide a free trial for him to "test" our services, The service was also activated instantly so he is in his 1st month of his service and is currently using the web hosting
    I am guessing you failed to read my reply to this post.

    Are you really going to ruin your reputation on this forum for $10?
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  40. #40
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    Quote Originally Posted by zetamaster55 View Post
    I am guessing you failed to read my reply to this post.

    Are you really going to ruin your reputation on this forum for $10?
    Agreed... Also, having no refund policy is not a good thing in this industry, if you want to have any clients.


    BTW, Gaming-Solutions.com seems to be down http://i45.tinypic.com/2ezpg0l.png Also not a good sign.
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