Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Namecheap service issues

[Peter Skuta]

Hello everyone,

Namecheap doesn't want to offer me services what they prove to claim.
Namecheap customer support doesn't help their customers problems even they cheated me on several domains, because they renewed the domain and they forget to charge.
When i wanted to renew they took the money two times, they said that was a mistake, however it's not a mistake based on VISA.
Also i have a yearly hosting with them and they doesn't want to open up an outbound port for me on my PRO yearly paid hosting that i moved from another webhost and they doesn't want to help me. Please Richard help me out with this.

[MikeDVB]

Your post is one big blob of text but I'll try to be helpful...

Originally Posted by Peter Skuta

Hello everyone,

Hiya.

Originally Posted by Peter Skuta

Namecheap doesn't want to offer me services what they prove to claim.

Which services are those and how are they refusing to "offer" them to you exactly? Can you substantiate this claim any - as it stands it doesn't make much sense.

Originally Posted by Peter Skuta

Namecheap customer support doesn't help their customers problems

So they offer poor support, I'm sorry to hear that - but there's not much anybody here can do for you about that.

Originally Posted by Peter Skuta

even they cheated me on several domains because they renewed the domain and they forget to charge and when i wanted to renew they took the money two times they said me that was a mistake however it's not a mistake based on VISA.

They had a billing mistake and they corrected it - the only issue I could really see with this is if they didn't let you know before doing the double billing to make up for it. Did they let you know or did they do it automatically?

Originally Posted by Peter Skuta

Also i have a yearly hosting with them and they doesn't want to open up an outbound port for me on my PRO yearly paid hosting that i moved from another webhost and they doesn't want to help me. Please Richard help me out with this.

They don't have to open up a port for you if they don't want to - you could move to a new provider that is willing to do this or you could go to a fully managed VPS were you would be able to do whatever you wanted.

[Peter Skuta]

They don't corrected the billing mistake, actually they don't gave me refund on the $22.88 for another two domains then they renewed my .EU domain. My problem is with them they don't want me offer REFUND on the yearly PRO hosting. I want to move out from them, i have around 5000 USD liqudated damages because of this.

[rghf]

Their contract probably says hosting fees aren't but are we talking about a $69.95/yr hosting plan?

[Sparrow-Sean]

REFUND on the yearly PRO hosting

You have had your hosting account with them, How long?

[Jennifer Robinson]

If they have charged you twice, then I believe they should refund you the additionally charged amount. Else, if you have hosting with them and you fit under any of their moneyback guarantee then I would suggest you to go for it.. However, looking at your experience, I would suggest you to try finding a new host as early as possible and remove your card details off their billing system to avoid any further charges.

[MikeDVB]

Originally Posted by Peter Skuta

My problem is with them they don't want me offer REFUND on the yearly PRO hosting. I want to move out from them, i have around 5000 USD liqudated damages because of this.

13. Fees, Payment and Refund. As consideration for the products and/or services purchased by You and provided to You by NameCheap, You agree to pay NameCheap at the time You order. All fees are due immediately and are non-refundable unless otherwise expressly noted, even if Your services are suspended, terminated, or transferred prior to the end of the term of service. NameCheap expressly reserves the right to modify pricing through email notification and/or notice on its website.
You may receive a refund if Your account is cancelled within the initial 14 days after sign up. If the account holder cancels after the time period specified, there will be no refund given. Refunds do NOT apply to dedicated IP addresses, SSL certificates or domain registration related fees.

Did you sign up less than 14 days ago? If not then they aren't going to give you a refund.

My biggest question for you at this point is (if you've lost 5000 USD as you claim to have) ... why did you go with a $69.95/year plan if your site was this important to you?

[Peter Skuta]

since january 1st 2010 i have PRO year hosting

[icethundernet]

I have to say, that namecheap sends you an email 30 days and 15 days prior before one of your domain names needs to be renewed and it's up to you to renew it - they just inform you and that's a nice thing!

"Namecheap customer support doesn't help their customers problems even they cheated me on several domains, because they renewed the domain and they forget to charge.
When i wanted to renew they took the money two times, they said that was a mistake, however it's not a mistake based on VISA. "

and this does not make any sense at all...

Instead of crying here you should contact them and solve the issues - not by yelling at them but by using conversation and diplomacy...you get more if you act as a human and not as a crying monkey

[MikeDVB]

Originally Posted by Peter Skuta

since january 1st 2010 i have PRO year hosting

If you didn't request cancellation and refund before the 14th then you are out of luck.

You claim to have lost 5,000 USD over this already but you have been with them less than 20 days - at that rate (365 days) you would make approximately 91,250 USD per year and yet you chose to go with $69.95/year hosting... I have extrapolated your information out to a year term and it makes me ask the question ... Why?

[mdrussell]

I think most points have been addressed here, other than our refusing to open an outbound port. If our technical team were unable to do this for you, there will have been a very valid reason (security / server stability).

Thanks for the community response here WHT,

Matt
Namecheap.com

[Peter Skuta]

Why Hostgator allow on shared hosting open outbound port to 5060. I need that port for my business. If Namecheap allow me to open that port for me. I will be happy customer for Namecheap, but they don't want to do it. If they don't do it, then chargeback will happen for FRAUD and my bank don't ask me a question regarding that, they will just do a chargeback on the company and money will come back regardless of the 14 day moneyback.

[MikeDVB]

Originally Posted by Peter Skuta

Why Hostgator allow on shared hosting open outbound port to 5060. I need that port for my business. If Namecheap allow me to open that port for me.

Then perhaps you should have asked them if they would open that port for you *before* you signed up or sometime *before* your 14 day trial period was over.

Originally Posted by Peter Skuta

I will be happy customer for Namecheap, but they don't want to do it. If they don't do it, then chargeback will happen for FRAUD and my bank don't ask me a question regarding that

Fraud? You paid for a service and they're providing said service - if you file a chargeback you're the one committing fraud.

Originally Posted by Peter Skuta

they will just do a chargeback on the company and money will come back regardless of the 14 day moneyback.

Sure, if you can live with yourself for doing that.

One thing you may want to keep in mind is that this is a public forum and Namecheap could (and most likely would) use what you say here as part of their case when they fight your fraudulent charge-back case.

[icethundernet]

peter, that's poor...an hour ago their support was bad and they cheated on you with domain names...and now we know it is only about a port? It was the whole time about this single port in my opinion...and my advice - before you buy a service from a hosting company check out if they will fit your needs [a certain port for instance...ask them trough email, live chat etc.] to not get into trouble after you sign up!

[Peter Skuta]

I had a conversation regarding that and I told them to move for that. They told me that they can do it for me and after today when i need the service suddenly no? Then they do the cheating on two domain names for me, then third cheating on another domain that they not add one more year to expire, the domain expire in 2010 and i paid for it and they don't even add the extra year for renew. I cannot believe this can happen. I have already contacted my bank and they told me that they can do the chargeback whenever I make the official request and they deposit the money back to my bank account.