Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : urgent vps issue

[keith007]

Urgent

I need help to stop my vps emailing me
just downloading 30K emails from my server

server load is pretty high as well since it started two days ago

Need this to stop as more keeps coming

Regards

Keith

[warddr]

What are the mails about?
What is the smtp-server you are using
Can you find a mail log in /var/log
Can you give us some more information?

[keith007]

Hi,

Mails are empty

DomainKey-Status: bad format
X-Spam-Flag: YES
X-Spam-Checker-Version: SpamAssassin 3.2.5 (2008-06-10) on vps2.<<removed>>
X-Spam-Level: *********
X-Spam-Status: Yes, score=9.2 required=7.0 tests=BAYES_50,EMPTY_MESSAGE,
MISSING_DATE,MISSING_HB_SEP,MISSING_HEADERS,MISSING_MID,MISSING_SUBJECT,
NO_RELAYS,TVD_SPACE_RATIO autolearn=no version=3.2.5
X-Spam-Report:
* 0.0 MISSING_MID Missing Message-Id: header
* 0.0 MISSING_DATE Missing Date: header
* -0.0 NO_RELAYS Informational: message was not relayed via SMTP
* 2.5 MISSING_HB_SEP Missing blank line between message header and body
* 1.3 MISSING_HEADERS Missing To: header
* 0.0 BAYES_50 BODY: Bayesian spam probability is 40 to 60%
* [score: 0.4439]
* 2.2 TVD_SPACE_RATIO BODY: TVD_SPACE_RATIO
* 1.8 MISSING_SUBJECT Missing Subject: header
* 1.4 EMPTY_MESSAGE Message appears to have no textual parts and no
* Subject: text
Received: (qmail 28121 invoked by alias); 17 Jan 2010 03:49:47 -0500
Delivered-To: postmaster@vps2.***********
Subject: *****SPAM******
X-Spam-Prev-Subject: (nonexistent)

Im using Plesk qmail
got no access to root ssh server is too high
Support people seem to be either very busy or not interested, sent many emails and even rang them overseas
Its basically around 2-4 hours for tickets and then they ask a question, so been trying to have this fixed since friday

Sorry if I dont know much

Keith

[warddr]

If that's true I'd suggest everyone not to buy from vpsactive.
They should imediately fix this kind of problems!

I found this on ther site:
Our servers are fully monitored 24/7 backed by the latest hardware and secure firewalls, you can be ensured you business is in safe hands

[keith007]

I use Servint as my management and servers, the web site is mine and is irrelevent to topic
I have moved all sites away to others I have with other company

[warddr]

Originally Posted by keith007

I use Servint as my management and servers, the web site is mine and is irrelevent to topic
I have moved all sites away to others I have with other company

Didn't know that, sorry!
It was a good idea to get all your sites away from there..
Anyway; if you don't have root access, there is not much you can do but wait for an answer.
I you want to fix this kind of problems yourself you should manage the servers yourself, or go for semi-managed, that way you also have ssh-access to the server.

[keith007]

The other companies I use are fine, they semi managed and external managed they prove to be quick with tickets, but unfortunately when a server plays up and the company can resolve it - thats bad
Its a good job I sync all sites to other servers for redunancy (other companies) and plenty of backups stored locally

I think the main thing Ive learnt, Bigger the company the less support at times