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  1. #1
    Join Date
    Feb 2002
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    Can't remove IP from WHM - can anybody help?

    I added an IP to WHM and now I need to remove it, but I can't. It is assigned to a nameserver for a reseller account each time I click 'Assign an IP Address'. - I removed it from the IP pool and it is not listed anywhere anymore. But it continues to be assigned to nameservers by WHM. Does anybody know off this problem? How can I remove it when it isn't listed there anymore?

    Thanks
    John

  2. #2
    Join Date
    Jul 2002
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    924
    Hello,

    First questions is which version of CPanel are you using?
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  3. #3
    Join Date
    Feb 2002
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    Hello - I'm using WHM 5.3.0 / Cpanel 5.3.0-R29

    John

  4. #4
    Join Date
    Feb 2002
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    Don't press the 'Assign an IP Address' button. Choose the IP for the main domain [same for ns1 nameserver] and then give your client the other IP for the ns2 nameserver. Make sure to keep this IP ticked [reserved] in the "Edit Reserved Ips" section.

    Make sure your client knows how to register the personalised nameservers before they can use them with their domains etc..

    Also make sure you add the 2 A Records to their DNS Zones with the ns1 and ns2 and first and second IPs...
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  5. #5
    Join Date
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    Don't press the 'Assign an IP Address' button. Choose the IP for the main domain [same for ns1 nameserver] and then give your client the other IP for the ns2 nameserver. Make sure to keep this IP ticked [reserved] in the "Edit Reserved Ips" section.

    Yes, but what is confusing me is that no set of nameservers are shown under 'Manage Assigned Nameserver Ips' unless I click this 'Assign an IP Address' button. How could I be sure that the system is configured to use those two IPs you mentions, as nameservers when they aren't listed there?

    John

  6. #6
    Join Date
    Apr 2002
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    Auckland - New Zealand
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    All you need is the ns1 + ns2 + A records with the IP's in the dns zone as Bob said.. it'll work honest

  7. #7
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    Make sure to keep this IP ticked [reserved] in the "Edit Reserved Ips" section

    Shouldn't all IPs that have been assigned to nameservers be ticked. So when it has happened both should be kept ticket?

    John

  8. #8
    Join Date
    Apr 2002
    Location
    Auckland - New Zealand
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    You can actually use the name server IP's for other sites too.. just most don't set it up that way for private labelling and all that

    You don't need to click the reserve IP address at all.. as long as you remember what IP's you have used... btw you can use 1 IP for all primary name servers (ns1) and another IP for all secondary name servers (ns2) .. it matters not.. all name servers can be assigned to the same IP.. but thats a different issue

  9. #9
    Join Date
    Feb 2002
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    If I had several hours, I'd build a walk-through from start to finish of setting up a new WHM account with screenshots etc....
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  10. #10
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    Let me see what I can do......
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  11. #11
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    I'm building a walkthrough from start to finish. Give me an hour or so.....
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  12. #12
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    Cool Bob.. will it be a flash Demo? Anything else would be sub standard ya know

  13. #13
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    Originally posted by Dotcomsnz
    Cool Bob.. will it be a flash Demo? Anything else would be sub standard ya know
    hehe. Nope, just plain ugly screenshots. It aint too pretty but it'll do. Almost done. Had a few interruptions....
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  14. #14
    Join Date
    Jul 2002
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    How is your youngest kid now (guessing that was your "few" interriptions) .I was a perfect baby (*cough*yeah right*cough* ).

    Anyhow, he wants to remove the IP not add one guys
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  15. #15
    Join Date
    Feb 2002
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    Originally posted by tazzy
    Anyhow, he wants to remove the IP not add one guys
    Yeah, but we're looking to the root cause of the problem.
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  16. #16
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    Ok John. I've sent you a PM with the url for the walk-through. I can't post it here. Good luck.
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  17. #17
    Join Date
    Feb 2002
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    Thanks alot for doing all that Rob! - You should be cloned and hired by all hosting companies in the world .

    John

  18. #18
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    Originally posted by nogi
    Thanks alot for doing all that Rob! - You should be cloned and hired by all hosting companies in the world .
    No worries at all. I hope it helps you out.

    There was talk of a group of scientists cloning me. Something about for the betterment of humanity or something....
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  19. #19
    Join Date
    Feb 2002
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    - your procedure works perfect Rob - the nameservers are added with the correct IPs, but I get this message when I afterwards try to create a test account with the reseller account:

    You do not have access to create that package (0)!

    I have double checked that the same checkboxes are marked for this account (edit reseller privileges) as for another IP based account that works without this problem (it were created before this problem started).

    Also the test IP I couldn't remove isn't shown in the list when I access my server via SSH:

    pico /etc/ipaddrpool
    pico /etc/ips

    so it seems to have been removed from the server, but it is still listed in WHM when I choose 'Manage Assigned Nameserver IPs':

    Updating records for ip 64.241.79.150..... Done

    This is starting driving me . I wonder if we have to completely remove whm/cpanel and reinstall it to fix this problem. I have waited for a response from cpanel.net to this problem since yesterday.

    John

  20. #20
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    Originally posted by nogi
    You do not have access to create that package (0)!
    Have you created a Package in the "Add a New Package" ?
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  21. #21
    Join Date
    Feb 2002
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    Have you created a Package in the "Add a New Package" ?

    No, I haven't - I supposed that it weren't recommended making packages available to resellers because they could see/edit each others packages and mess something up etc.

    But do you mean create packages in my own server WHM version?

    John

  22. #22
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    Originally posted by nogi
    But do you mean create packages in my own server WHM version?
    Yep.
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  23. #23
    Join Date
    Jul 2002
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    Originally posted by Aussie Bob

    There was talk of a group of scientists cloning me. Something about for the betterment of humanity or something....
    Hello,

    Can you imagen 8 billion clones of yourself
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  24. #24
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    But do you mean create packages in my own server WHM version?

    Yes, created packages, but the message is still returned.

    'You are not allowed ... etc.'

    John

  25. #25
    Join Date
    Feb 2002
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    Can you imagen 8 billion clones of yourself



    [EDIT] - oh - I thought you meant a clone of me with all my problems (nogi)

    John

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