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11-25-2002, 09:10 PM #1Web Hosting Master
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Can't remove IP from WHM - can anybody help?
I added an IP to WHM and now I need to remove it, but I can't. It is assigned to a nameserver for a reseller account each time I click 'Assign an IP Address'. - I removed it from the IP pool and it is not listed anywhere anymore. But it continues to be assigned to nameservers by WHM. Does anybody know off this problem? How can I remove it when it isn't listed there anymore?
Thanks
John
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11-25-2002, 09:15 PM #2Web Hosting Master
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Hello,
First questions is which version of CPanel are you using?Unlimited Space & Bandwidth
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11-25-2002, 09:19 PM #3Web Hosting Master
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Hello - I'm using WHM 5.3.0 / Cpanel 5.3.0-R29
John
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11-25-2002, 10:03 PM #4Web Hosting Master
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Don't press the 'Assign an IP Address' button. Choose the IP for the main domain [same for ns1 nameserver] and then give your client the other IP for the ns2 nameserver. Make sure to keep this IP ticked [reserved] in the "Edit Reserved Ips" section.
Make sure your client knows how to register the personalised nameservers before they can use them with their domains etc..
Also make sure you add the 2 A Records to their DNS Zones with the ns1 and ns2 and first and second IPs...• WLVPN.com • NetProtect owned White Label VPN provider •
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11-25-2002, 10:16 PM #5Web Hosting Master
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Don't press the 'Assign an IP Address' button. Choose the IP for the main domain [same for ns1 nameserver] and then give your client the other IP for the ns2 nameserver. Make sure to keep this IP ticked [reserved] in the "Edit Reserved Ips" section.
Yes, but what is confusing me is that no set of nameservers are shown under 'Manage Assigned Nameserver Ips' unless I click this 'Assign an IP Address' button. How could I be sure that the system is configured to use those two IPs you mentions, as nameservers when they aren't listed there?
John
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11-25-2002, 10:21 PM #6Web Hosting Master
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All you need is the ns1 + ns2 + A records with the IP's in the dns zone as Bob said.. it'll work honest
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11-25-2002, 10:21 PM #7Web Hosting Master
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Make sure to keep this IP ticked [reserved] in the "Edit Reserved Ips" section
Shouldn't all IPs that have been assigned to nameservers be ticked. So when it has happened both should be kept ticket?
John
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11-25-2002, 10:24 PM #8Web Hosting Master
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You can actually use the name server IP's for other sites too.. just most don't set it up that way for private labelling and all that
You don't need to click the reserve IP address at all.. as long as you remember what IP's you have used... btw you can use 1 IP for all primary name servers (ns1) and another IP for all secondary name servers (ns2) .. it matters not.. all name servers can be assigned to the same IP.. but thats a different issue
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11-26-2002, 12:01 AM #9Web Hosting Master
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If I had several hours, I'd build a walk-through from start to finish of setting up a new WHM account with screenshots etc....
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11-26-2002, 12:03 AM #10Web Hosting Master
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Let me see what I can do......
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11-26-2002, 12:07 AM #11Web Hosting Master
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I'm building a walkthrough from start to finish. Give me an hour or so.....
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11-26-2002, 01:26 AM #12Web Hosting Master
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Cool Bob.. will it be a flash Demo? Anything else would be sub standard ya know
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11-26-2002, 02:55 AM #13Web Hosting Master
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Originally posted by Dotcomsnz
Cool Bob.. will it be a flash Demo? Anything else would be sub standard ya know• WLVPN.com • NetProtect owned White Label VPN provider •
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11-26-2002, 02:58 AM #14Web Hosting Master
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How is your youngest kid now (guessing that was your "few" interriptions) .I was a perfect baby (*cough*yeah right*cough* ).
Anyhow, he wants to remove the IP not add one guysUnlimited Space & Bandwidth
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11-26-2002, 03:23 AM #15Web Hosting Master
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Originally posted by tazzy
Anyhow, he wants to remove the IP not add one guys• WLVPN.com • NetProtect owned White Label VPN provider •
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11-26-2002, 03:24 AM #16Web Hosting Master
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Ok John. I've sent you a PM with the url for the walk-through. I can't post it here. Good luck.
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11-26-2002, 05:40 AM #17Web Hosting Master
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Thanks alot for doing all that Rob! - You should be cloned and hired by all hosting companies in the world .
John
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11-26-2002, 06:32 AM #18Web Hosting Master
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Originally posted by nogi
Thanks alot for doing all that Rob! - You should be cloned and hired by all hosting companies in the world .
There was talk of a group of scientists cloning me. Something about for the betterment of humanity or something....• WLVPN.com • NetProtect owned White Label VPN provider •
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11-26-2002, 07:03 AM #19Web Hosting Master
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- your procedure works perfect Rob - the nameservers are added with the correct IPs, but I get this message when I afterwards try to create a test account with the reseller account:
You do not have access to create that package (0)!
I have double checked that the same checkboxes are marked for this account (edit reseller privileges) as for another IP based account that works without this problem (it were created before this problem started).
Also the test IP I couldn't remove isn't shown in the list when I access my server via SSH:
pico /etc/ipaddrpool
pico /etc/ips
so it seems to have been removed from the server, but it is still listed in WHM when I choose 'Manage Assigned Nameserver IPs':
Updating records for ip 64.241.79.150..... Done
This is starting driving me . I wonder if we have to completely remove whm/cpanel and reinstall it to fix this problem. I have waited for a response from cpanel.net to this problem since yesterday.
John
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11-26-2002, 07:14 AM #20Web Hosting Master
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Originally posted by nogi
You do not have access to create that package (0)!• WLVPN.com • NetProtect owned White Label VPN provider •
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11-26-2002, 07:33 AM #21Web Hosting Master
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Have you created a Package in the "Add a New Package" ?
No, I haven't - I supposed that it weren't recommended making packages available to resellers because they could see/edit each others packages and mess something up etc.
But do you mean create packages in my own server WHM version?
John
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11-26-2002, 07:35 AM #22Web Hosting Master
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Originally posted by nogi
But do you mean create packages in my own server WHM version?• WLVPN.com • NetProtect owned White Label VPN provider •
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11-26-2002, 08:27 AM #23Web Hosting Master
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Originally posted by Aussie Bob
There was talk of a group of scientists cloning me. Something about for the betterment of humanity or something....
Can you imagen 8 billion clones of yourselfUnlimited Space & Bandwidth
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11-26-2002, 08:49 AM #24Web Hosting Master
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But do you mean create packages in my own server WHM version?
Yes, created packages, but the message is still returned.
'You are not allowed ... etc.'
John
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11-26-2002, 08:50 AM #25Web Hosting Master
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Can you imagen 8 billion clones of yourself
[EDIT] - oh - I thought you meant a clone of me with all my problems (nogi)
John