A year ago
we moved our site away from Soft Layer due to many problems and poor support. After a lot of research we decided to go with Liquid Web for a new dedicated server (in January 2009).
I honestly have nothing bad to report, managed hosting from Liquid Web is simply perfect. Responses are fast, network is also very fast and reliable.
A few months ago our secondary backup hard drive failed consistently, and required replacing 3 times (2 of the 3 times the server was completely rebuilt with new cables, etc... to ensure everything was working properly). Liquid Web's turn around for this problem was incredibly quick, and it was handled late in the night when traffic was low. We have not had any problems since.
I really don't think you can go wrong by choosing Liquid Web. It's 100% "worry-free" hosting.
Thanks so much Liquid Web for the fantastic service! Looking forward to many more years!