Hello fellow Hosting Companies,
Would you have any use/need for a service that acted as a hosting continuity service. It would include back-up solutions, website/server monitoring, SMS alerts to customers (could be broken down by server), mass email functionality, temporary live-chat workforce, ... all in one ?
Just reading how many people use twitter and such for updating customers. While I think that is fine and easy to use I am not sure about the long term brand/marketing implications. I would not want prospective customers to see me broadcasting about problems/downtime.
If someone already does this type of service all in one feel free to post the link here.
Look forward to your feedback.