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Live Chat - Do You Use It

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  #1  
Old 11-23-2002, 11:01 PM
Odd Fact Odd Fact is offline
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Live Chat - Do You Use It


I am thinking of adding a live chat options on my site for support and customer service. How many of you use live chat? Has it helped business or make customers happier?

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  #2  
Old 11-23-2002, 11:33 PM
Kulman Kulman is offline
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Yes, customers love it, thus an increase in sales and customer loyalty.

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Old 11-24-2002, 02:25 AM
acameron acameron is offline
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I think if you dont offer telephone support chat is a good idea but a telephone support 800# is the beter way to go.

aNc

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  #4  
Old 11-24-2002, 03:19 AM
ZTNetInc ZTNetInc is offline
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I don't offer Chat on my site, but other Hosting Sites I go to, to gather information ... they use chat, it's helpful... and if I were looking for a Host (with my competitors) I would choose a chat enabled host over a e-mail or telephone only host. In other words, chat is good!!

  #5  
Old 11-24-2002, 03:25 AM
Steven.C Steven.C is offline
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We are going to start using phplivesupport soon. Live chat can really benefit both the customer and the host. Even simple solutions like AIM/ICQ.

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  #6  
Old 11-24-2002, 07:25 AM
rajeshprabhu rajeshprabhu is offline
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Yea it will be really useful....

  #7  
Old 11-24-2002, 08:04 AM
SoftWareRevue SoftWareRevue is offline
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I think it works, if there is actually someone on. If you can keep someone on it 24/7, it is definitly an asset. It can hurt if someone usually sees "off-line."

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