Pains me to have to sit here and write this review; however, I no longer have the patience to deal with the unfulfilled promises and growing disappointment. I will try my best to keep the post as concise as possible. If you're bored and want to read through all the growing pains, broken promises, our frustration, etc. you can read through the PDFs.
We've been planning to redo our entire site for a long time, but took ages to do it as we were hard pressed for time and finding a good designer seems to be impossible for us. We were finally given a raving review for Jerett Patterson @ carbon12studios, so decided to use him. We were very excited to get started, even put up a blog post.
Delays started early on. We were guaranteed at the very latest a delivery of 5 weeks. We made other decisions related to our off/online marketing to follow this, which we now regret doing. Long story short, apparently Jerett is capable of doing good work, but we have not seen it. Instead, we've seen months of unfulfilled promises. We stayed quiet while other reviews (this one was most concerning as it was our exact issue) popped up. Jerett assured us that the client was just a difficult client to please and that issue and ours would be sorted. We're in the service business and fully understand that things happen, but Jerett's service in our opinion is just absolutely horrible.
Communication is horrible. The phone number I have for him no longer rings him (hasn't for quite some time.) I have to beg for updates, which typically are something like I'm busy with work..family emergency..another client..vacation/holiday.. We had no problems with delays early on; however here we are ~4 months later and all we have to show for it is a main page psd (which we were not "stoked" about, but settled for because we wanted to get moving) and the header of the main page coded. We agreed to and paid for the delivery of our entire website redone & coded, our blog done, order forms, etc. We paid a 60% down payment and were provided with less than 10% of what we ordered.
We asked very nicely for a refund, after too many broken promises. We were denied our refund and provided with just the PSD as delivery of our project. Frustrated, we went researching our legal options and provided our lawyer with every piece of correspondence. We also spoke with another client who openly posted their frustrations on this board. Unfortunately, that client is abroad and we did not have a written agreement with him. In the end, our lawyer advised us that it would be too costly in time to be worth it. We made an attempt to work things out with Jerett, before publicly expressing our distress and yet again took him up on another promise. Another month later we give up.
To his future clients, should you decide to take the risk - I wish you a much better experience than ours. We should not have waited so long to post a review, hopefully no one else is stuck in the same boat. Looks like another review (same issue) popped up also. To Jerett, we've been more than patient and have tried time and time again. We still request and greatly feel we are warranted a refund. At this point, we have no choice but to move on - out our down payment and without our website. Back to the search for a decent & trustworthy designer.
Man, Jerett really needs to stop offering design services if he can't live up to it. This is the fourth thread in the last two months I have seen about him, best of luck getting your money back.
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I will address this post unlike others that are based on loose details.
I have nothing but the utmost respect for SeeksAdmin and wish that this project did not transpire in such a manner. The last few months have been extremely difficult in many ways and did seep into my business relationship with SeeksAdmin.
I know they terminated our working relationship but I can only hope they will allow me the opportunity to put some my trash away and provide them with a site they want.
To SeeksAdmin: Because of the nature of what has transpired, I will finish the site at no additional cost. If this is something you would like to talk further about, please contact me. If not, I understand.
I've followed every single one of these threads about how Jerett has screwed up another companies plans.
This is the first one where he offers an explanation, however, I think it's due to the high level of publicly posted documentation of which is resulting in his responses.
I think everyone needs to take a lesson from this guy -- Get written contracts. Especially if you deal with this guy.
I had seen his work, and considered hiring him. Not any longer. I don't believe his reasoning for offering to complete the project is genuine. I believe it's due to the shi*-poor position they placed him in.
I'm sick of seeing threads like this, all over the same person.
Get your act together or get out of the business altogether.
█ Matthew Rosenblatt, and I do lots of things.
█ MCSE, cPanel Certified, Asterisk Specialist.
█ My company, BurstAV, specializes in A/V Systems Design as well as VOIP Hardware Sales.
█ Simply put: Server admin, programmer, concert lighting dude.
It sounds like once he has your money he doesn't really care when it gets done, taking holidays, time off and enjoying himself seems to be more important that completing the project.
I've not had a holiday or a full day off in 3+ years and I'm sure many people on WHT are the same.
Hopefully you can get this resolved.
I agree. You should not take on anything you can not, or will not deliver on. If you take on work and you have a holiday planned within that period, you should at the very least, inform the prospective client of this before accepting the contract.
I haven't had a holiday in 14 years myself.
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If this case has merit, why don't you just refund the guy since you clearly did not deliver 60% worth of the project?
Well maybe the money was spent by him again.
As I have said in many threads regarding this guy, you should not spend the money until it is confirmed to be yours, which is when the project is fully completed. It does not matter even if you have family members who are dying and needs the money, you still cannot spend it as it is not your money yet. This may sound harsh but it is the truth in a business world. We are conducting business here, not charity.