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What to do when ISP refuses to take down hackers server

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  #1  
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Web Hosting Master
 
Join Date: Apr 2009
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What to do when ISP refuses to take down hackers server


We recently had a situation where some of our servers were hacked by same ip. We sent a complain to the hackers ISP and they asked for proof, which we send in logs and print screen images. And still they keep asking for evidence and refuse to take down the server. When asked what do they consider as a solid evidence then they stopped replying to emails. This is a UK based ISP i m talking about. Any suggestions ?? no response from ripe yet

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  #2  
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Web Hosting Master
 
Join Date: Mar 2009
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Quote:
Originally Posted by IPStrada LLC View Post
We recently had a situation where some of our servers were hacked by same ip. We sent a complain to the hackers ISP and they asked for proof, which we send in logs and print screen images. And still they keep asking for evidence and refuse to take down the server. When asked what do they consider as a solid evidence then they stopped replying to emails. This is a UK based ISP i m talking about. Any suggestions ?? no response from ripe yet
Unauthorised access to a computer system is a criminal offence in the UK, so I guess you need to involve the police.

Computer Misuse Act, 1990:

http://www.opsi.gov.uk/acts/acts1990...00018_en_1.htm

Wiki article on Computer Misuse Act:

http://en.wikipedia.org/wiki/Computer_Misuse_Act_1990

  #3  
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I have the whole list of IP addresses which tried to hack the server and my firewall blacklisted all IPs.

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  #4  
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Newbie
 
Join Date: Dec 2009
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iF they left any deface or anything that could be connected to their website or email or something you could return them a favor by hacking them or paying some hacker to take them down if isp wont do anything about it...I did it couple of times.I don't hack other people's sites i only do pentesting when requested by owner but i took over some hacking sites who were attacking.Returning the favor

  #5  
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Junior Guru
 
Join Date: Jul 2008
Location: Maryland
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I would find out the contact information for UK law enforcement and explain to them the situation and go from there. I'm sure if you provided them the ISP's information and details on what happened including the evidence and logs you have from it they would be able to get an order to serve the ISP and force them to take the alleged hacker's server. Hope everything goes well!

  #6  
Old
Newbie
 
Join Date: Dec 2009
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They wont do it trust me unless he is some big criminal in cyber world (wanted for stealing banking and credicard info).They don't want to loose their time on small hackers.

  #7  
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Web Hosting Master
 
Join Date: Apr 2009
Location: Dallas/FortWorth TX
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Absolutely true and the amazing part is this response below i got after several emails from them instructing their abuse dept to ignore our emails.

"Hi Kevin
Please ignore this one as well.
If these muppets keep pestering us with their trivia just block their emails from entering our network.
Thanks
Lance

Lance
Managing Director

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Warren Buffet: Honesty is very expensive gift do not expect it from cheap people.


Last edited by Kusai; 12-03-2009 at 01:54 AM. Reason: edit
  #8  
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Junior Guru Wannabe
 
Join Date: Dec 2009
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Quote:
Originally Posted by tim2718281 View Post
Unauthorised access to a computer system is a criminal offence in the UK, so I guess you need to involve the police.
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I totally agree: File a formal report with the local Police Department or the government agency responsible for UK Internet Law Enforcment. If the ISP is even refusing to investigate, then take it up a level.

  #9  
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relax, im a professional
 
Join Date: Dec 2007
Posts: 1,277
Who is the ISP? It's not uncommon for providers to ignore non-network operators. You just have to channel the complaints differently.

From the signature of the company it appears to be a US company but you said UK.

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  #10  
Old
Junior Guru Wannabe
 
Join Date: Aug 2007
Posts: 37
Quote:
Originally Posted by IPStrada LLC View Post
Absolutely true and the amazing part is this response below i got after several emails from them instructing their abuse dept to ignore our emails.

"Hi Kevin
Please ignore this one as well.
If these muppets keep pestering us with their trivia just block their emails from entering our network.
Thanks
Lance

Lance
Managing Director
& how were you able to see this response?

  #11  
Old
Aspiring Evangelist
 
Join Date: Nov 2009
Location: Southern California
Posts: 401
If the ISP refuses to do anything, doesn't this elevate it SOCA level?

  #12  
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Web Hosting Master
 
Join Date: Apr 2009
Location: Dallas/FortWorth TX
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Quote:
Originally Posted by vip2 View Post
& how were you able to see this response?
Ofcourse they cc'd back to us

__________________
IPStrada When uptime counts.
Warren Buffet: Honesty is very expensive gift do not expect it from cheap people.

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