I can confirm Halfassed Hosting's lack of concern for their customers. It took nine unanswered e-mail messages, countless phone calls and over a week to get my account set up so that I could actually use it. And that was early last year, before things appear to have gotten worse. Once when I called, I asked why my e-mails weren't being returned. While I never received an answer to that, I was told that it was always best to call, the guy didn't have any confidence in their ability to answer mail, either.
The biggest thing that hacked me off while we were with them, I had all of our ASP mail scripts set up to support JMail, then, without warning, they took JMail off and switched it over to ASPMail. Never told us before or afterwords. I just found it out by mere chance. And when I brought it to their attention, the response from David Fricke was more like I should have read their minds. Wouldn't even offer an apology.
They should be avoided like the plague that they are.