Some of you asked in one of my previous threads what I had against The Planet.
Nothing at all.
The source of my most current frustration?
A still-open ticket for an SLA credit that is open for almost a month, with the following being the last update one full week ago -
Jason M. 11/13/2009 2:45:10 AM I'm uncertain as to the current status, I'll see what I can find out for you.
JasonM - RHCE
Supervisor, Technical Support
Note that this is from a Supervisor, not even from just any ole support rep.
I actually did recently get some exceptionally good technical support from The Planet after numerous escalations. That should never have been necessary.
The Planet is probably the best out there if you never need anything from them other than for your server and their network to be stable and reliable. They might very well be the very best for that. I have ZERO complaints about their network reliability.
But if you need something further, today - forget it. They can't tie their shoelaces to save their lives.
Not sure the need for another thread, the same as the previous thread applies - the sheer layers of management, supervisors and departments is what causes these delays and tickets lost or left idle. You pretty much said this yourself in the other thread.
If you are expecting that to change anytime soon you are unfortunately sadly mistaken, so do yourself a favor and move elsewhere. No point hanging on until you have a serious business impacting issue and run into these problems, then you really will have something to complain about.
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Why dont you give Mary Hall or Doug a call at Softlayer Technologies, they are priced right, and their support is the best!- I have had clients with The Planet, and we have move everyone to Softlayer between their 3 datacenters, Washington, Seattle and Dallas.