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  1. #1
    Join Date
    Oct 2000
    Location
    Israel
    Posts
    1,286

    BoxVPS - a surrealistic experience

    I have an extrememly cheap VPS with BoxVPS that I just haven't had a chance to try out. I just now went to log in to webmin on the VPS and found it was inaccessible. So, I opened up a support ticket, and received a reply in under a minute. One minute! What? Did I accidentally open a ticket on WiredTree?

    Well, I explained my problem, and they kindly informed me that I had the wrong port number. I was trying 1000 and the port number should be 10000.

    So, after I click the "Submit new thread" button, I am heading off to bed as I obviously need the sleep.

    Kudos to BoxVPS. I wasn't too sure about them in the beginning, but this was very impressive. I've got to find some time to play with this VPS now.

  2. #2
    I thought your tag looked familiar(did a quick search). Your the author of the "BOXVPS is a scam" thread.

    I'm glad to see Your Happy. We did pick up the support and appreciate You noticing.
    boxVPS.com - How big is your box?

  3. #3
    Join Date
    Oct 2003
    Location
    Los Angeles
    Posts
    26
    That's a great turnaround, especially from what sounded like a negative experience. Always good to hear about what people are doing right!!

  4. #4
    Join Date
    Oct 2000
    Location
    Israel
    Posts
    1,286
    Quote Originally Posted by budman714 View Post
    I thought your tag looked familiar(did a quick search). Your the author of the "BOXVPS is a scam" thread.
    Yep - things didn't start out too great.

    I'm glad to see Your Happy.
    Very - and pleasantly surprised.

    We did pick up the support and appreciate You noticing.
    Seems you picked up everything - a world of difference. Keep up the good work, and thanks again for the help last night.

  5. #5
    Join Date
    Mar 2009
    Location
    /usr/bin/perl
    Posts
    971
    Make sure to keep us informed. It's always great to hear about a host consistently providing excellent support -- especially a budget host.
    Ask me about CloudCentrum (coming soon) -- The complete, turn-key cloud software solution

  6. #6
    Join Date
    Oct 2000
    Location
    Israel
    Posts
    1,286

    2 minute respnse time

    Quote Originally Posted by e-Sensibility View Post
    Make sure to keep us informed. It's always great to hear about a host consistently providing excellent support -- especially a budget host.
    Just had a blond moment and forgot my webmin password - and got blocked. I opened a ticket and got a response within 2 minutes! I was able to figure out myself how to reset the p/w - but I have to admit that I am impressed.

  7. #7
    A good reason why customers shouldn't always jump to conclusions with a new host. Over time the host and the client understand each other better.

  8. #8
    Join Date
    Jan 2008
    Location
    Jax, FL
    Posts
    2,707
    Good to see that BoxVPS seems to be improving There were quite a few "horror" threads a few months back so it is refreshing to see a provider actually work out their problems and improve service.

  9. #9
    Join Date
    Oct 2000
    Location
    Israel
    Posts
    1,286
    Quote Originally Posted by Nahneeno View Post
    A good reason why customers shouldn't always jump to conclusions with a new host. Over time the host and the client understand each other better.
    It's not so much about "understanding" - they just seem to have greatly improved.

    There were quite a few "horror" threads a few months back
    Yeah - I started one - that's why I started this current thread. Felt I should tell it like it is. And "it is" quite good now.

  10. #10
    Good to hear that they are improving. Most new companies go through bumps in the road.

  11. #11
    Though We are far from "NEW"(started in 2004), We have had some bumps.

    Without Our customers We would be no where.

    Thanks again!
    boxVPS.com - How big is your box?

  12. #12
    Join Date
    Jul 2003
    Location
    Waterloo, Ontario
    Posts
    1,116
    Excellent support is always a good way to get back on the right track, glad to hear all is well and I hope to hear more good experiences!
    Right Servers Inc. - Fully Managed Cloud Servers in Canada. Join our White Labelled WHMCS Cloud VPS Reseller Program to become your own host!
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