Results 1 to 25 of 28
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11-17-2009, 09:39 PM #1Junior Guru
- Join Date
- May 2006
- Location
- Shanghai,China
- Posts
- 247
anyone receive splitserv.com's vps ?
I have paid for six days but still not get my vps.I have sent many tickets to ask for setup my vps ,but they always say they have issues to setup debian template .the last ticket they told they fixed it .but still not give of the vps info.I have on idea with them .Are they just a scam?
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11-17-2009, 09:45 PM #2Junior Guru Wannabe
- Join Date
- Nov 2009
- Posts
- 46
I would be concerned. How long has it been since you paid?
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11-17-2009, 09:59 PM #3Junior Guru
- Join Date
- May 2006
- Location
- Shanghai,China
- Posts
- 247
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11-17-2009, 10:09 PM #4WHT Addict
- Join Date
- Mar 2003
- Location
- TX
- Posts
- 131
I apologize for the issues with your slow setup. Our new debian template was supposed to be all set, but some how our vscontrol license just expired when we were going to test out the new debian template, even though we have a subscription to pay for it each month. We are waiting for them to re-activate it. Until then we haven't been setting up new accounts.
This issue is affecting a few clients so we'll be giving those clients their second month free, and be upgrading their account with extra bandwith or hard drive space. We've spent around $5k on our xen server and our backup server so we are in no way trying to scam anyone out of $5 which was our current special. I'll also be sending you your first months payment to prove that we are not a scam.
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11-18-2009, 05:40 AM #5Newbie
- Join Date
- Apr 2008
- Posts
- 18
You should disable the signup for the moment
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11-18-2009, 05:44 AM #6Junior Guru
- Join Date
- May 2006
- Location
- Shanghai,China
- Posts
- 247
My Personal Sites:Oh !!!MIYU-GのDAYs
http://www.1221.in
MY LIFE IS COOL,SO IS MY VPS I WILL TELL YOU MORE ABOUT VPS
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11-18-2009, 06:05 AM #7Web Hosting Master
- Join Date
- Apr 2007
- Posts
- 3,531
Sounds like they are fixing the problem, but clients should have got this information emailed to them first really.
Best of luck with the new VPS!BotWars.io - Code the AI of your Battle Bot!
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11-23-2009, 09:06 AM #8New Member
- Join Date
- Nov 2009
- Posts
- 1
Great service. I had order and had paid 11-12-2009, but until now have not received my vps. Very very very great.
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11-23-2009, 10:42 PM #9Web Hosting Master
- Join Date
- Nov 2005
- Posts
- 3,944
Six days is an awful long time for VPS setup. You can't create the Xen server without the control panel? Debian templates are easy to find.
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12-08-2009, 05:28 AM #10Web Hosting Master
- Join Date
- Aug 2008
- Location
- USA
- Posts
- 697
Did you all ever get your VPS?
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12-08-2009, 09:21 AM #11Junior Guru Wannabe
- Join Date
- Oct 2009
- Posts
- 60
I ordered from them, but didn't get any details after two days. Sent in a ticket and they took care of it pretty quickly.
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12-08-2009, 03:20 PM #12VPS Like a Boss!
- Join Date
- Jul 2009
- Location
- New Zealand
- Posts
- 2,331
QuickWeb™ -We Host Servers Like a Boss!
New Zealand - USA - UK - Germany Virtual Servers
Worldwide hosting provider with proven 24x7 and 25-Minute Support!
www.quickweb.co.nz
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12-08-2009, 06:00 PM #13Web Hosting Master
- Join Date
- Aug 2008
- Location
- USA
- Posts
- 697
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12-08-2009, 09:26 PM #14Web Hosting Master
- Join Date
- Feb 2004
- Location
- Sacramento CA
- Posts
- 3,513
It's not that they are having issues but the fact that they are not communicating well, allowing people to continue to sign up (looks like) for services that they are having problems fulfilling. Not sure why not just not sell what you can't provision (as suggested previously).
This poor communication does not bode well for future support.
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12-08-2009, 11:09 PM #15Junior Guru Wannabe
- Join Date
- Oct 2009
- Posts
- 60
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12-18-2009, 07:37 PM #16Newbie
- Join Date
- Oct 2009
- Location
- UK
- Posts
- 20
No comment on service or performance but since this is the only relative thread I found researching this company I feel a comment on provision time is in order.
4 hours from what I presume is their start of business (09:00) (I'm UK). Ok with me, we'll see how it pans out.
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12-18-2009, 11:42 PM #17Web Hosting Master
- Join Date
- Aug 2008
- Location
- USA
- Posts
- 697
To update, I got my account information about 17 hours after I signed up.
Using the service now without incident.
I haven't had to open any tickets yet.
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12-19-2009, 02:52 AM #18WHT Addict
- Join Date
- Jul 2009
- Posts
- 163
Had problems with their debian template initially. Took like almost 2 weeks to get it resolved. But got second month free. And VPS has been rock solid since.
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12-19-2009, 06:19 AM #19Web Hosting Evangelist
- Join Date
- Mar 2009
- Posts
- 542
This company looks promising I dont know if I will choose burst.net or splitserv.com
Learning...
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12-29-2009, 07:37 AM #20Junior Guru Wannabe
- Join Date
- Jun 2009
- Posts
- 42
yes, i just get my VPS in 1 hour!
Grat job
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12-29-2009, 10:25 AM #21Web Hosting Evangelist
- Join Date
- Mar 2009
- Posts
- 542
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09-13-2010, 07:25 PM #22New Member
- Join Date
- Sep 2010
- Posts
- 2
problem not solved?
I ordered 5 days ago, and payed 4 days ago. "Overdue Notice" 13 hours later! I ordered a Debian system. If it is easier a CentOS system would be also ok.
splitserv.com please active my order it is still pending and a support request still open.
Is it normal that splitserv.com need so many time?
Thanks.
Andrew
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09-13-2010, 09:13 PM #23Web Hosting Master
- Join Date
- May 2009
- Location
- The Netherlands
- Posts
- 1,057
Maple-Hosting - Netherlands Dedicated Servers
Award-Winning Highly-Customizable Dedicated Servers Since 2008
“After 14 months, I can’t give them less than 10/10 on all aspects!” - Read Our Customer Reviews
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09-14-2010, 09:18 AM #24New Member
- Join Date
- Sep 2010
- Posts
- 2
It seems like the problems are the same.
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09-15-2010, 12:59 AM #25Web Hosting Master
- Join Date
- Aug 2009
- Location
- Orlando, FL
- Posts
- 1,063
I ordered, used it for about a month, but they are in wholesale internet which is where my other server is so that did me no good.
I cancelled service 3 months ago and I am STILL getting billed. I put in the cancellation through their WHMCS and got a cancellation notification.
3 months later they are still hitting my paypal account. I don't know what else to do. I have sent numerous e-mails to Jean and have heard nothing.-=SKULLBOX.NET=-
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