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11-17-2009, 09:24 AM #1New Member
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- Nov 2009
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- 4
Fsckvps down? No contact in 24 hours..
Hi,
Just wondering if anyone else is having issues with their fsckvps vps? Server went down this time yesterday, and i have sent in 5 tickets now about it.. no replies to any of them. Quite shocked at this terrible service to be honest.
Thanks.
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11-17-2009, 09:27 AM #2Web Hosting Master
- Join Date
- Jun 2003
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- UK
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- 6,616
Hi
We've not had any support tickets open that long. I would suggest perhaps checking your spam folder or logging into https://support.vaserv.com itself to check for replies. You should also get an auto-ack saying your ticket has been recieved with your ticket number
RusRuss Foster - Industry Curmudgeon
Freelance Sysadmin for Hire - email vaserv@gmail.com
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11-17-2009, 09:37 AM #3New Member
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- Nov 2009
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- 4
Hi Rus, thanks for your reply.
I have checked my spam box and there is nothing there. I have also tried logging in to that control panel in the link you gave, but the password i was given when i purchased the server is invalid. The forgot password link also does not work.
My most recent ticket-id is RZD-628319.Last edited by Daelex; 11-17-2009 at 09:40 AM.
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11-17-2009, 09:50 AM #4Web Hosting Master
- Join Date
- Jun 2003
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- UK
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- 6,616
Hi
I've replied and re-activated the VPS as it was suspended due to load issues. We did send an email to the billing contact to this effectRuss Foster - Industry Curmudgeon
Freelance Sysadmin for Hire - email vaserv@gmail.com
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11-17-2009, 10:39 AM #5New Member
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- Nov 2009
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- 4
Thanks for your help Rus. Can i confirm that the billing contact email is ashwillis [at] programmer <dot> net? As i have had no contact from fsckvps to this address.
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11-17-2009, 10:47 AM #6Web Hosting Master
- Join Date
- Jun 2003
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- UK
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Yup thats where we are sending it. If you open a new ticket from another email address with something that will identity you. A paypal transcation ID or say the last 4 digits of your CC we will be able go that way
RusRuss Foster - Industry Curmudgeon
Freelance Sysadmin for Hire - email vaserv@gmail.com
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11-17-2009, 01:40 PM #7New Member
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- Nov 2009
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- 4
Ok, sorry for going slightly off topic here. I found the reason the server being suspended.
I have sendmail running with moderate traffic (about 15 emails a minute) and it seems sporadically sendmail processes are being blocked waiting for disk I/O causing the load average to climb and climb until eventually causing the server to become suspended.
Is there anything i can do on my end to stop this from happening again in the future? I have already spent quite some time configuring sendmail. Queuing and rejection settings etc, but even on low settings the problem still seems to occur.
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