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Thread: mattchariot.org - What happened?
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11-17-2009, 04:23 AM #1Web Hosting Master
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mattchariot.org - What happened?
About a month ago we hired these guys to do some development work and after 2 weeks we lost contact with them. We paid made an initial payment and were to pay them every 2 weeks but never saw them again after the first payment.
If these guys are unable to do the development, then I would be appreciative if they gave us the work they apparently worked on thus far... However I don't think that is the case since we asked for the 2 weeks worth of work and never got a reply. We paid these guys in hopes development work was being done, but I guess not.
The main objective of this thread is not to bash them but to get feedback from local WHT members if they have ever used mattchariot and if they are a honest company? It would be great if a mattchariot.org representative would reply in this thread as well since all other correspondence (emails) is going unnoticed.www.opticip.com - Optic IP LLC
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11-17-2009, 05:24 AM #2Web Hosting Master
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I can see they have got telephone number in their site. Did you make a call?
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11-17-2009, 07:26 AM #3Aspiring Evangelist
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I've heard some good reviews about them, maybe try calling them?
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11-17-2009, 09:33 AM #4Web Hosting Master
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I hope they will go through your post and will get you back all thing settled for you soon. Try to contact them through phone support.
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11-17-2009, 10:07 AM #5Web Hosting Master
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Have you emailed to their alternative emails? No IM contact?
AssistanZ - Beyond Boundaries...
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11-17-2009, 12:02 PM #6Web Hosting Master
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Maybe you can try calling them at the following address.
Phone:+1.02532304857
MattChariot Pvt Ltd Pvt Ltd
Software Technology Parks of Iwww.24x7servermanagement.com
Server Management, Server Security, Server Monitoring.
India's Leading Managed Service Provider !! Skype: techs24x7
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11-18-2009, 02:00 PM #7Web Hosting Master
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Not sure where you got that number, but the one on their website is +91-253-2384445 and it is an invalid number when you try to call it.
http://mattchariot.org/index.php?opt...id=1&Itemid=59
Where did you get that number? Is it an old number or a new?
We are unable to do a paypal chargeback since we waited to long and thought they were working on it this whole time...www.opticip.com - Optic IP LLC
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11-18-2009, 02:09 PM #8Web Hosting Master
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I got that number from domain whois record.
www.24x7servermanagement.com
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11-18-2009, 02:51 PM #9Web Hosting Evangelist
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You can try contacting Nilesh Kolte at +91 90112 61093 which is his direct mobile number and I believe he is the owner or one of the owners rather.
Antony Mascarenhas How can I help? antony_m@zysek.com
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11-18-2009, 05:18 PM #10Web Hosting Master
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When they answered my email over a week ago they said they were moving offices. I would assume they would be done by now unless they are building out the office.
Is there anyone on WHT that is using them for anything? (EX: Development, outsource support?) I couldn't imagine what their outsource support is performing ATM for people who use them.www.opticip.com - Optic IP LLC
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11-18-2009, 05:46 PM #11Web Hosting Evangelist
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Didn't they already move offices once to the STPI location? Not sure if they're moving again. However have you tried contacting Niles on his mobile?
Antony Mascarenhas How can I help? antony_m@zysek.com
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11-18-2009, 06:11 PM #12Web Hosting Master
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I find it ridiculous if I have to call 1 individual to contact this company. I just don't see how they can maintain customers if they don't answer emails and their main telephone line is invalid.
I honestly shouldn't have to go to WHT to see if anyone knows the owner and has his mobile #....sigh.
I guess I'll try Mr "Nilesh" later tonight when it is a more suitable time in India.www.opticip.com - Optic IP LLC
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11-18-2009, 11:08 PM #13Web Hosting Evangelist
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You are right about having to contact a single individual to resolve issues like this but it could be that they are actually moving offices and didn't have a redundant migration plan in place to avoid circumstances like this. Nevertheless, this is no excuse at all to leave a client in the dark. I hope you are able to resolve this issue up to your satisfaction.
Antony Mascarenhas How can I help? antony_m@zysek.com
Zysek Technologies Pvt. Ltd. - Indian Datacenter ¦ Hyderabad & Mumbai
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11-18-2009, 11:32 PM #14Junior Guru Wannabe
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try to contact them via msn
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11-19-2009, 03:19 AM #15Web Hosting Master
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Their MSN contact has been offline for 2-3 weeks now.
I would be worried for hosting companies who use this for 3rd party support if this is what they do. No contact, no warnings, this could be damaging to a company. I just want to know if we can get the files that were supposedly worked on or get our money back.www.opticip.com - Optic IP LLC
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11-19-2009, 03:36 AM #16server automation specialist
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James B
►WWW.EZEELOGIN.COM |Setup your Secure Linux SSH Gateway►MEET PCI DSS & ISO 27001 Compliance|Manage & Administer Multiple Linux Servers Quickly & Securely.
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11-19-2009, 03:58 AM #17Web Hosting Master
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www.opticip.com - Optic IP LLC
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11-19-2009, 07:32 AM #18Web Hosting Master
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Have you contacted through phone? Any luck?
AssistanZ - Beyond Boundaries...
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11-19-2009, 08:21 AM #19WHT Addict
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Any luck with contacting them via direct mobile number provided by antony_m?
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11-19-2009, 11:27 AM #20Web Hosting Master
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www.opticip.com - Optic IP LLC
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11-19-2009, 11:49 AM #21Web Hosting Evangelist
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You could try calling now, its about 9:20pm in India currently and you should be able to get a hold of Nilesh. Let us know how it goes.
Antony Mascarenhas How can I help? antony_m@zysek.com
Zysek Technologies Pvt. Ltd. - Indian Datacenter ¦ Hyderabad & Mumbai
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11-19-2009, 06:26 PM #22Aspiring Evangelist
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I use MattChariot.org for outsourced support, you will find the main MSN address is rarely used.
However, each and every staff member seems to have their own MSN, the individuals I have spoken with directly are Krishna and Nilesh, who work on opposite shifts.
Both are very helpful and at least one is usually online when needed. Check your PM's.Victor Lugo
Systems Administrator
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11-20-2009, 03:02 AM #23Newbie
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maybe they deside to make some vacations... you would probably have to search one more guys to work.
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11-21-2009, 12:59 PM #24Disabled
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Things that wonder me is that, after such a big thread no one from their side has responded yet?
Any update on contacting them via mobile?
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11-21-2009, 01:18 PM #25Web Hosting Master
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I was able to talk to "nilesh" on MSN. It appears that there really isn't 60 employees like I was told, quite obvious there are only 2.
Second, I was told he has to talk to his partner to see if I get a refund. Which I don't know why he has to talk to anyone since I never got anything. When you pay for a full-time person with them you pay for someone who is working full-time for X amount of other companies as well apparently since there are only a couple employees. I'm sure the same applies to their "dedicated tech admin" support programs. Isn't really dedicated....
Of course I could be wrong about all of this, but from what I can gather I don't think I am. It is their own fault if they don't want to defend my assumptions.Last edited by DMEHosting; 11-21-2009 at 01:26 PM.
www.opticip.com - Optic IP LLC
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