50p/min is quite a bit IMO, but I guess it works for them
To be honest, as a customer I am happy enough to pay when ringing up a company *if* they also have an e-mail/ticket system (since e-mail/ticket is usually more convenient for me and them; plus it's easier for people on the phone to get confused/mis-hear things)
But I'd be happy to pay, I guess, a max of 10p per minute. I wouldn't pay 50p/min unless it's an emergency.
Last edited by Tristan Perry; 11-14-2009 at 06:42 AM.
Access to support is paramount...we all understand that but I am talking about telephone support in addition to a support ticket desk.
I would imagine that UK2's model probably works for them quite nicely and I would guess that have big overheads to cover. A friend of mine has a server with them and he spent approx. 45 minutes on the phone to them yesterday (45mins @ 50p/min = £22.50 !).
I agree 50p/min is excessive. The link I posted above does not stipulate the cost to the person calling the number and only refers to the rebate that you would get by taking their service.
For 1st August 2009 customers using 0871 numbers must register with PhonepayPlus - Regulator of Phonepaid Services, which means: Call pricing needs to be clear whenever you advertise 0871. If you have a call queue on your 0871 and if people are likely to wait for the call to be answered you must let them know the position in the queue. Majority of our 0871 customers will not need any permission to operate an 0871 and only need to register with PhonepayPlus online but it's important to check with PhonepayPlus as aome services on 0871 numbers (such as Call TV Quiz services) may require prior permission. Everyone using an 0871 must register with PhonepayPlus. Registration is quick and easy and takes no more then 5 minutes. Please login to your UK2Numbers account for further details or contact PhonepayPlus.
Extract from PhonepayPlus (regulators):
Telephone numbers beginning with 0871 cost anything between five and ten pence per minute from a BT landline.
Calls to 0871 numbers involve a form of micro-payment whereby revenue can be shared between the company you are calling and the third party that's providing the telecoms service.