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  1. #1

    Post what can i say about wiredtree.com

    well, i shall say that wiredtree give the best support and service, i moved to wiredtree from ixwebhosting, which is also great for starters, but wiredtree just combines fast hosting and fast reply of technical questions.

    im runing a pay site, a serious one with more than 4000 paid customers now, so server performance and support team are my biggest concerns, so first i started with vps and worried a bit that it would not provide the service they promise, but time proven me wrong, im happy about this, then a few months later i went to hybrid and now im upgrading to dedicated.

    one thing i can not understand is while all technical tickets are answered very fast, their billing tickets are a little bit slow, the longest time i waited was almost 8 hours, i thought billing should be faster than tech on behalf of wiredtree company.

    if you ask me if i ever run into problems with wiredtree, i'd say yes, but its not their problem, after investigation of my php code i found that i was using pconnect, which creates alot of sleeping querys taking away resources every second, i thought it was the server's problem at first but i was wrong, it was technical problem of my code. this is the only problem i had at wiredtree.

    with that being said, i highly recommend ppl with trust issues with webhosting companies to start with wiredtree, really provide the best they have, but in this case i also have one thing to add for wiredtree.com, please dont be like most other hosting companies that never upgrade their hardware and network when customers increase.

    i hope my jurney with wiredtree has just started and will go smooth at all times.

    and for those who think wiredtree.com is not as good, i have to say in the world of technology, running into problem is normal, everything depends on everything else, sometimes its just out of control and expect, but if they can fix problems fast, i dont think there is a reason to complain, if u say that ur site is important that if u run into a problem u will lose money, well same for me, 15 minutes downtime caused by my wrong choice of forcefull restart and this action was caused by my coding, i lost $50 and got a few nasty compains from my customer, even though at first i thought it had to be the server i didnt think of leaving i thought of how the problem started and i also thought leaving might result in bigger loss if i run into a bad company. so my suggestion is if u use a service i mean any service not just webhosting, u have to have faith in them other wise dont use it in the first place, for me if a good company made one mistake, its unfortunate and normal, if a good company made two mistakes, its worth to wait and see, if a good company made three mistakes, ask if it will happen again, and if a good company made four mistakes, start ur complain. right now wiredtree made none for me. and i just had to write this long review to give more encouragement for a better service tomorrow.

  2. #2
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    wiredtree is a great company

  3. #3
    It is a very nice and "feet on the ground" review. Well deserved by wiredtree.

    It is very easy to forget all these thoughts in the middle of a problem.

  4. #4
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    Quote Originally Posted by VS-fam View Post
    It is very easy to forget all these thoughts in the middle of a problem.
    A very good point - it is important to keep in mind that no matter how good the provider there are going to be issues and what is most important is not whether or not there are issues but how those issues are handled and how much information is disseminated to the client base.
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  5. #5
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    and i just had to write this long review to give more encouragement for a better service tomorrow.
    Thank you for taking the time to share your story. What service are you using from them, VPS or dedicated server?

    Also, please tell us a domain that you're hosting there, to validate your review. If you don't want to share it with everybody you can simply send it to the moderating team via http://www.webhostingtalk.com/report.php?p=6492623

  6. #6
    Join Date
    Aug 2007
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    6,884
    Quote Originally Posted by ldcdc View Post
    What service are you using from them, VPS or dedicated server?
    Seems you missed this part in his very long post Dan.

    so first i started with vps and worried a bit that it would not provide the service they promise, but time proven me wrong, im happy about this, then a few months later i went to hybrid and now im upgrading to dedicated.
    @OP: Thanks for sharing your experience. Come back with more updates.

  7. #7
    Hi!
    Even i have good experiences with wiredtree.

    Neal Jasper.
    Astraxis - Offshore IT Outsourcing Services.
    Server Management | Web Design and Development
    Astraxis.com

  8. #8
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    Quote Originally Posted by iHubNet-Matt View Post
    Seems you missed this part in his very long post Dan.
    Indeed, looks like I forgot about that bit by the time I finished the post.

    Thank you Matt. Thread moved to the VPS forum.

  9. #9
    i wanted to share a recent experience i had with wired tree. last night around 7pm central time, a site on my vps underwent an attack. the site was suspended with an email sent to me as notification.

    during this time, i did seek help from the tech who had suspended my site, Zac i belive was his name. he was extremely helpful and quick with the matter.

    unfortunately, while ddos and http dos protection is under their 'features included' section for vps accounts, the tech was unable to keep my site online. the ip was nulled and my site stayed off for about 45min until the attack stopped.

    i think wired tree should revise their ddos and http dos protection feature claims.

  10. #10
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    armsribo,

    Thank you so much for the review!
    Zac Cogswell / CEI
    Formerly known as WiredTree Zac

  11. #11
    Join Date
    Oct 2003
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    Chicago, IL
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    viclopez,

    You missed a couple of details. First, your site was under a large DDOS. We filtered out the HTTP attack for you. Then the attack switched to a 1Gbps+ packet flood on your VPS. This overloaded the hardware node's gigabit uplink so we had no choice but to shut you down so you did not effect other clients. We never claim to filter all DDOS attacks anywhere. We claim to install software to help prevent against it, and we do. We already explained to you that there is nothing you can do on the server-side when a network attack overwhelms the uplink. Any other provider would do the same thing we did in this case - we're not going to let your VPS cause issues for everyone else on the server.
    Zac Cogswell / CEI
    Formerly known as WiredTree Zac

  12. #12
    Quote Originally Posted by WiredTree Zac View Post
    viclopez,

    You missed a couple of details. First, your site was under a large DDOS. We filtered out the HTTP attack for you. Then the attack switched to a 1Gbps+ packet flood on your VPS. This overloaded the hardware node's gigabit uplink so we had no choice but to shut you down so you did not effect other clients. We never claim to filter all DDOS attacks anywhere. We claim to install software to help prevent against it, and we do. We already explained to you that there is nothing you can do on the server-side when a network attack overwhelms the uplink. Any other provider would do the same thing we did in this case - we're not going to let your VPS cause issues for everyone else on the server.
    Hello Zac,

    I'm totally aware that any hosts will not let one users take down a node, and I agree that the suspension was warranted. You did notify me immedietly, and i am grateful for that as im sure some hosts dont do.

    But i'm talking about this bit here on this page
    http://www.wiredtree.com/supportserv...rvershield.php

    WiredTree installs and configures Apache modules mod_security and mod_evasive to prevent against web application and denial of service (DOS) attacks. Mod_security is a intrusion detection and prevention engine which provides protection against a wide range of attacks, both known and unknown, against web applications. We use a customized rule set which is updated daily to ensure your server is always protected. We also install and configure mod_evasive for Apache. This module allows Apache to provide evasive action in the event of an HTTP DoS attack, DDoS attack or brute force attack. We install a customized rule set to minimize the risk of false positives.
    Maybe not everyone, but some might take it as a guarantee they are safe from any kind of dos attack. I'm not dictating on how to change your site, just a friendly suggestion.

    Again, thank you for your wonderful service.

  13. #13
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    Decent enough point, a little clarity there as to the level of DDoS protection would be helpful

  14. #14
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    viclopez,

    mod_security isn't going to prevent your server from DOS attacks. It has nothing to do with DDOS at all really, it is for intrusion protection. The part you are bolding in that paragraph is describing mod_security.

    mod_evasive can help against DDOS, but it won't help against everything, specifically in the case of your attack last night where they were making 1-2 connections each from thousands of IPs. mod_evasive works when there are many connections coming from an attacker.

    We do install server-side software to help against DDOS, but our claims end there. We have never advertised ourselves as a DDOS specialist or claim that we filter out attacks. I'm sorry if you interpreted it that way. I don't think there are any VPS providers that offer this. Also, like I said yesterday, when the physical uplink is overloaded there isn't anything you can really do on the server-side.

    I'm glad to hear you are happy with our service!
    Last edited by WebHosting Zac; 11-13-2009 at 02:48 PM.
    Zac Cogswell / CEI
    Formerly known as WiredTree Zac

  15. #15
    nice to hear good stuff about wired tree. Congrats Wired Tree.
    I think ddos and spamming are two big issues to deal. cant we configure
    a debian machine with strict firewall rules to filter out spammy traffice?

  16. #16
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    DDOS has been an issue for us a few times and we dealt with it in the same matter and the client understood. Nothing you can really do when the attack is 3 Gbps+ and the uplink is only 1 Gbps. There's no doubt that they handled that as delicate and professional as possible and I'm glad that it worked out in the end.
    Right Servers Inc. - Fully Managed VPS and Fully Managed Bare Metal Servers in US & Canada. We want to empower entrepreneurs to grow their business, not their IT headaches. Managed is better.
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  17. #17
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    Quote Originally Posted by viclopez View Post
    Maybe not everyone, but some might take it as a guarantee they are safe from any kind of dos attack. I'm not dictating on how to change your site, just a friendly suggestion.
    HTTP Intrusion and DOS Protection:

    WiredTree installs and configures Apache modules mod_security and mod_evasive to prevent against web application and denial of service (DOS) attacks. Mod_security is a intrusion detection and prevention engine which provides protection against a wide range of attacks, both known and unknown, against web applications. We use a customized rule set which is updated daily to ensure your server is always protected.
    Quote Originally Posted by WiredTree Zac View Post
    viclopez,

    mod_security isn't going to prevent your server from DOS attacks. It has nothing to do with DDOS at all really, it is for intrusion protection. The part you are bolding in that paragraph is describing mod_security.
    Zac, with all due respect, the paragraph on your server hardening page IS a bit misleading. I have no knowledge of Ddos protection, so reading that paragraph, under the heading of HTTP Intrusion and DDOS Protection would lead me to believe that's what mod security is for.
    Perhaps your webmaster could change that to make clearer that mod security is the HTTP Intrusion part. It's just not clear to a newbie.
    Perhaps a subheading would be in order, just to make it a bit clearer. i.e:
    HTTP Intrusion and DOS Protection:
    DOS ProtectionWiredTree installs and configures Apache modules mod_security and mod_evasive to prevent against web application and denial of service (DOS) attacks.
    HTTP Intrusion
    Mod_security is a intrusion detection and prevention engine which provides protection against a wide range of attacks, both known and unknown, against web applications. We use a customized rule set which is updated daily to ensure your server is always protected.
    DOS Protection
    We also install and configure mod_evasive for Apache. This module allows Apache to provide evasive action in the event of an HTTP DoS attack, DDoS attack or brute force attack. We install a customized rule set to minimize the risk of false positives.
    Subheadings in blue. Just a suggestion.
    Sue

    A generation which ignores history has no past — and no future. --Lazarus Long

  18. #18
    sorry forgot to mention my site: ambuy.net
    its a chinese website tho.

    my past experiences with other hosting companys:

    i had past experiences with several other hosting companys that provide bad or ok services, i will not mention their names but just for the curiocity the one company that provided bad service is a chinese company, the second day of using their service let my website down 2 times and serveral hours each time, i went for tech and they answered ok we will look into that but hours later nothing, then i asked again, they said they dont know when they can fix it, i phoned and no one answered. whats more funny is i ordered on the 20th of the month and on 30th the service went dead, they said their service is by MONTH and not DAY, i asked them if i had ordered on 29th of the month would the same thing happen and they said yes, now this is a bad service.

    it is these experiences made me have more faith in a good service like wiredtree, and i think any service itself isnt easy, takes time and people to build, i respect that as i myself is a software service provider of some kind. i believe a good service is very hard to keep and if anyone could keep it, we should show more and extra support.

  19. #19
    BristolSue - i think i love you! Beautiful

  20. #20
    Join Date
    Oct 2003
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    Great to read a positive review of a service. With all the positive reviews I keep seeing about them, it sounds like wiredtree are really giving the rest of us strong competition!!

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