About a month ago I purchased a VPS from thenynoc.com and everything has been great on the server until today at around 11:00am CST when is went offline. Going into their hypervm control panel yields:Alert: Could not Connect to the server ve1.thenynoc.com. This is most likely due to underlying network problem. Make sure that the server is accessible from this particular node by running telnet..
I submitted a support ticket and received an automated message saying that support will respond to your ticket within 24 hours. Being that the plan is unmanaged I could understand 24 hours for a request to do something to my particular VPS, but I mean the whole node is down all afternoon and not even a peep saying we are working on it? Anybody else experience similar situations with this company?
Glad to see it's not just my VPS, I've been down since the same time. Control panel doesn't work, just sent in a support ticket, haven't recieved anything back yet. This is a network outage guys! They haven't even acknowledged it yet, nor that I can see anyway.
I ordered mine yesterday, so far my uptime is barely at 75%
Yeah, I just received the same e-mail. It would have been nice to received the same e-mail like five hours ago, just so that I would know that somebody was alive and working on the issue. A 24 hour response his for something non-critical, but I would hope for a much quicker response for a total outage. Up until now, here's how my uptime stats have looked the past couple of weeks:
date uptime dns connect request ttfb ttlb
I'm not a The NYNOC person, but I can access the websites on my VPS now. Unfortunately, I can't actually access the machine either through ssh or through their hypervm control panel. Still no official word on what happened or is happening. My assumption is that they are still working on it, so I'm going to leave it be until morning since the web portion of my site seems to be up.
I also e-mailed them this morning regarding SSH and the control panel not working. Its annoying when firms are not forthcoming with information. I found there are usually various reasons for this ranging from geek ego(ie not wanting to admit that we screwed up) to its a one man show and that man is busy trying to troubleshoot the issue.
I'm not sure why firms are like this though. I did a short stint in the webhosting industry ten years ago. I was full-time employee number five at Hostway back when it was in its infancy. Hosting is a chaotic industry at times with slim margins and demanding customers.
However, I found most customers are very understanding as long as you're apologetic and let them know what is going on with their issue. Like I said, I'm not looking for a 15 minute response on a support ticket regarding the version of PHP installed on my VPS, but I would hope a complete outage or an inaccessible server, especially when its by no fault of the customer would receive a prompt response.
I'm down as well. Honestly, it's not shocking. I've had an outage every single month, as reported by Pingdom, since I signed up with them 8 months ago. Luckily, I have backups in place to handle it, and I don't use them for anything critical.
I have only been with nynoc for about 5 months, but have had zero noticeable downtime. In fact, I am so used to the SMS downtime messages I get only being for a different service that I was confused when I got a message today, checked that other server, and found it was fine... LOL
I'm able to login to https://vps.thenynoc.com:8887/ but it doesn't actually let me do anything I just see the hypervm screen and a message that says "
The Resource List could not gathered....no_socket_connect_to_s" and Alert: Could not Connect to the server ve1.thenynoc.com. This is most likely due to underlying network problem. Make sure that the server is accessible from this particular node by running telnet..
Are you actually able to get in and manage your server?
Sometimes companies only proxy the standard http ports(80 & 443) which may be why it doesn't connect from your office.