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Thread: Live Chat

  1. #1
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    Live Chat

    Whats the cheapest remotely hosted live chat software? Something similar to LiverPerson.

  2. #2
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    Have to taken a look at Livezilla? - http://www.livezilla.net

  3. #3
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    Yes, but I want it remotely hosted.

  4. #4
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    Quote Originally Posted by Etherwood View Post
    Yes, but I want it remotely hosted.
    Livezilla is remotely hosted.

    Edit: Wait do you mean not hosted by you? If so I don't know of any live chat services like that. Sorry.

  5. #5
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    LiveZilla is self-hosted.

    Chat4Support is $6 a month if paid annually.

    Some companies are charging $50+ a month for live chat services. Someone somewhere must be paying that sort of money otherwise they wouldn't still be in business.

  6. #6
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    I highly recommend Provide Support.

  7. #7
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    try this ones:

    onlinchatcenters.com
    comm100.com
    mibew.org
    livezilla
    www.Ecitiusssl.com

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  8. #8
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    What do you mean by not hosted by you?
    I assume you mean it on a outsourcing online chat service?
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  9. #9
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    I think what they mean is that the chat software is not hosted on their servers, but rather hosted by the chat company. Many chat companies offer this. The operators are the hosting companies employees, but the backend is hosted by the chat company.
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  10. #10
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    I recommend you to take a look at Kayako LiveResponse.
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  11. #11
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    Quote Originally Posted by JLHC View Post
    I recommend you to take a look at Kayako LiveResponse.
    Very good software, but contains tons of bugs which need to be fixed.
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  12. #12
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    LiveZilla is also a good and free LiveChat software.

  13. #13
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    Quote Originally Posted by Hosting24 View Post
    Very good software, but contains tons of bugs which need to be fixed.
    Yes, which is why the upcoming version 4 looks very promising.
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  14. #14
    We are using Kayako LiveResponse since two years and happy with its service.
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  15. #15
    @InstantPH
    I like Provide Support as well but as of late I'm not a fan of the delay within chat sessions, not sure if it has to do with their servers etc. but it is extremely annoying when you have to wait for 15+ seconds to have your message displayed on the chat window.

  16. #16
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    I would suggest not ever using such expensive paid services such as LiveResponse, ProvideSupport, and so many others.

    Here is a list containing the best - from a user and representative's perspective - free & paid live chat software.

    == FREE ==
    1.) LiveZilla is an excellent & FREE solution for providing instant live chat support on your website, with both web and desktop interfaces. It has sound notification for guests which means a lot for visitor-to-customer conversion.
    2.) 24im is my own preferred FREE live chat support solution for websites. It features an AWESOME interface for both visitors and representatives, and representatives may use the software via through their browser or through an awesome desktop application. Representatives may invite other reps into conversations as well as divide support into departments and actually hold conversations through customizable chat rooms as well, for both representatives [only] and/or guests to interact with other guests and/or other reps.

    == PAID ==
    1.) PHP Live! has to be the best paid live chat support solution simply because of their awesome interface, inexpensive pricing, and features. Unlike other paid live chat solutions - the ones that were not chosen to be on this list - PHP Live! offers unlimited operators and no other restrictions. The best thing about this software is that it plays a sound notification that's actually compatible with EVERY major browser (wow, for once) that notifies the visitor when a message is submitted by a rep. No more visitors disappearing or getting distracted and then booted for long inactivity. This feature alone can cause visitor-to-customer conversion a lot more easily and more statistically compared to other live chat software, which by the way, no other live chat software have the sound notification feature by default and that work across all browsers perfectly. Ding!
    2.) Star Develop is another excellent choice for live chat support software that has both an excellent interface for both staff & guests. Reps can choose the desktop client or through the browser to chat. One of the cool features about this software is that reps can put up away messages that will show in the image that you put on your site for rep status (online, away, offline). It's also inexpensive for the features and no restrictions (unlimited reps), but not as inexpensive as PHP Live! unfortunately, though this software is worth it, considering it's updated a LOT more frequently! Also has sound alerts!
    3.) Kayako LiveResponse is an awesome live chat software solution. It currently has a few problems that I've pointed out to the staff and reported for hopeful urgent fixing. It's inexpensive with no restrictions. You can also talk to the staff at the site - which by the way are ALWAYS available (the customer support is GREAT @ Kayako which makes this product able to rank at #1 or #2) and you can always talk them into giving you a 20% discount (I always try to get 25% off but never works, just scored a 20% off coupon code through their live chat support though). Sound alerts are coming soon by the way!
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  17. #17
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    Right now we use zopim . com. It is remote hosted and has limits until you start to pay but it works well.

  18. #18
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    Have you looked at the Chat client from Coffee Cup?
    http://www.coffeecup.com/live-chat

  19. #19
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    i can't believe hosted Chat, maybe they use this for paid survey, not good.

    i would recommend to buy chat software, and hosted on your own server. with SSL!.
    because in chat is always contain something sensitive data.

  20. #20
    I would recommend Kayako LiveResponse and provide support.

  21. #21
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    I recommend Kayako LiveResponse but its always good to try free softwares first and see if it meets requirements.
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  22. livezilla seems to be really nice.

  23. #23
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    Livezilla is one of the best.. Try that

  24. #24
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    i recommend you to use yahoo messenger or msn , its much easier for clients and for us . . really keep it simple . no need of chat software . btw its a suggestion

  25. #25
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    Quote Originally Posted by adamramadhan View Post
    i recommend you to use yahoo messenger or msn , its much easier for clients and for us . . really keep it simple . no need of chat software . btw its a suggestion
    That may be good for very small companies, but anyone with multiple support/sales reps or tons of traffic would probably want a live chat.

  26. #26
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    Quote Originally Posted by adamramadhan View Post
    i recommend you to use yahoo messenger or msn , its much easier for clients and for us . . really keep it simple . no need of chat software . btw its a suggestion
    Not the best idea. Think of dozens of chat windows at the same time. You will get crazy of this activity
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  27. #27
    Yes, with this idea, you would get crazy... but, I think it is a good way to build rapport with your clients. Live Person, LiveZilla are good, however, it looks too professional with those tools.

  28. #28
    Quote Originally Posted by servercoreweb View Post
    Right now we use zopim . com. It is remote hosted and has limits until you start to pay but it works well.
    You do not use zopim but livezilla
    I think livezilla good enough, would be great if you put him with SSL

  29. #29
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    IM may be good for some, but there are no tracks or statistics garnered from them. Any reputable live chat software is going to be able to do some tracking either historical or live so that you have some way of keeping track of your visitors.
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  30. #30
    Quote Originally Posted by adamramadhan View Post
    i recommend you to use yahoo messenger or msn , its much easier for clients and for us . . really keep it simple . no need of chat software . btw its a suggestion
    How do you track logs when you have staff.. (you don't)

  31. #31
    Probably a good thing if livezilla and yahoo messenger or msn fitted together. Livezilla for tracking your clients, YM or MSN for a simple chat in your site.

  32. #32
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    It would be a good idea for some web chat only live chat services to be able to tie in to the IM interfaces to use as the desktop app.
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  33. #33
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    Quote Originally Posted by XFactorServers View Post
    How do you track logs when you have staff.. (you don't)
    do you mean archive ? , well thats what we call piority & fast support , + useing pidgin with plugin will be more crazy , client still typeing hello text . we can allready give him a text can i help you ? , but if you have about 2000 clients , and they all pm you at the same time , well it does sounds crazy . hmm wait let me figure it out .

  34. #34
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    I recommend you take a look at LiveZilla.

  35. #35
    LiveZilla would be the best option if you are doing it yourself and maybe hosted on a small vps or soemthing on another network if that is what you are trying to do .ie make sure chat is available regardless of network status....

  36. #36
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    The only issue I have with Livezilla is that it is Windows only and unless you run it under some emulator, you can't use it on a mac or linux. They've been saying they're working on a web client for over a year, but nothing has been updated on it. I think NOT having a web client is a major achilles heel for them. Almost every chat service has a web client and then a desktop client. Not all have desktop clients, but almost all have some type of web client. What if you're away from your desktop, you couldn't use your moble browser to access your chat service. I've been emailing them and asking about a web client for over a year and still nothing.

    I realize that the service is free, but they are excluding a large population of web hosts who don't use Windows to administer their businesses and I would think that developing a desktop client is much more difficult than developing a web client.
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  37. #37
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    We put LiveZilla in place on our websites to test the feasibility of offering live chat as another communication medium. It's a great piece of software for not having a price tag attached! It does have its share of small bugs however which I personally feel would make it unsuitable for a long-term solution.

    Saying that, when and if we decide to keep live chat as a new communication channel we will be taking advantage of Kayako's Live Response application which can then integrate into eSupport.

  38. #38
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    I just realized that there is whmcs live that is a whmcs addon (not provided by whmcs) that adds live chat to whmcs. It costs $6/mo and has a 7 day trial. It something we may look into.
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  39. #39
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    For sure. WHMCS chat add ons would be great. Where did you see that?
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  40. #40
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    I found it while surfing a competitors site and then did a google search.

    Here's the link:

    http://www.tjphippen.com/whmcslive/
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