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  #1  
Old 11-06-2009, 08:40 PM
Matt - Kerplunc Matt - Kerplunc is offline
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No One Home At Dedishack?


Have had my support ticket open for over a week now, have added a few exta replies to it, no response from them. They haven't been on MSN either. Anyone know whats up?



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  #2  
Old 11-06-2009, 08:47 PM
JohnJ JohnJ is offline
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Quote:
Originally Posted by Matt - Kerplunc View Post
Have had my support ticket open for over a week now, have added a few exta replies to it, no response from them. They haven't been on MSN either. Anyone know whats up?
This may seem unusual... but have you tried their IRC channel?

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  #3  
Old 11-06-2009, 09:33 PM
Matt - Kerplunc Matt - Kerplunc is offline
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Quote:
Originally Posted by HivelocityJJ View Post
This may seem unusual... but have you tried their IRC channel?
Ya i dropped in for a half an hour, no one was around. I'm going to try again every few hours.

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  #4  
Old 11-06-2009, 11:29 PM
jackman jackman is offline
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dedishack sucks, i had a server from them. They have 100mbps uplink for their whole rack! if one of the servers is getting (d)dosed your server will be off too. Also Rohan is running the service alone.

  #5  
Old 11-07-2009, 12:32 AM
ByteMaster ByteMaster is offline
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Did you try telephoning them?

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  #6  
Old 11-07-2009, 01:06 AM
Matt - Kerplunc Matt - Kerplunc is offline
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Contacted some other people that they do business with and got the help i needed

  #7  
Old 11-07-2009, 01:15 AM
ByteMaster ByteMaster is offline
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Excellent! Glad to hear it worked out for you!

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  #8  
Old 11-07-2009, 09:50 AM
DediShack DediShack is offline
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Matt, have replied to your ticket - will discuss things further with you there.

Jackman - I do remember your name, and looking at my IRC logs I've just come accross a chat we had; you've never been a customer of ours so I'm not sure how you've concluded the the following things you've stated, if you'd like I'd be more than happy to PM you the log!

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  #9  
Old 11-07-2009, 10:50 AM
jackman jackman is offline
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@DediShack I don't even use IRC so what logs do you have about me?

  #10  
Old 11-07-2009, 10:59 AM
DediShack DediShack is offline
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Jackman, have PM'd you, please let me know what email you signed up with when you were a 'customer' of ours?

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Last edited by DediShack; 11-07-2009 at 11:09 AM. Reason: typo
  #11  
Old 11-07-2009, 11:30 AM
hosting guru hosting guru is offline
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why not telephone them?
or have you allready tried that?

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  #12  
Old 11-07-2009, 11:31 AM
hosting guru hosting guru is offline
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Quote:
Originally Posted by DediShack View Post
Jackman, have PM'd you, please let me know what email you signed up with when you were a 'customer' of ours?
oops,,sorry didn't see this post.
hope op gets his issue resolved.

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  #13  
Old 11-07-2009, 11:31 AM
JohnJ JohnJ is offline
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Quote:
Originally Posted by hosting guru View Post
why not telephone them?
or have you allready tried that?
Telephone wasn't listed on the site publicly, only for clients. Not sure if the clients have to request that number. Anyways, seems that the OP was able to get things settled.

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