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Anybody have a real phone number for vpsland.com?

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  #1  
Old
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Join Date: Nov 2009
Location: Bryan, Texas
Posts: 4

Anybody have a real phone number for vpsland.com?


My VPS has been "suspended" since 3PM on Nov. 4th. I initially though it was because my payment was late, but I've been on a subscription paypal plan for the 2 or 3 years that I've had the account.

Nevertheless, I set up a new plan- and then the original one sent a payment, so I've actually double-paid. Great. I put in a ticket to their billing folks, but haven't received a response.

Even after the double payment, my VPS hasn't been re-activated. So, I put in a request to their support folk, which also hasn't produced a response.

The telephone number in their WHOIS data goes directly to voicemail. The next step I can see is to file a dispute with paypal (which will probably reject it since they only approve disputes for physical products that aren't delivered), and file complaints with various law enforcement agencies.

I'd much prefer to deal amicably with the company, but I can't get ahold of them. Does anybody have a *real* contact number for someone at the company?



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  #2  
Old
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Join Date: Nov 2009
Location: Bryan, Texas
Posts: 4
Sorry- I just noticed there's a forum for discussing provider issues. Could someone possibly move this thread?

  #3  
Old
Web Hosting Master
 
Join Date: Jun 2002
Location: Lima
Posts: 1,191
Mmm.. got any response?
One of my VPS has been down for 30 minutes. Placed a ticket with urgent status and haven't received any response yet.

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  #4  
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Join Date: Nov 2009
Location: Bryan, Texas
Posts: 4
I did get a response, eventually. I noticed that they have two ticketing systems- one you reach from the billing site, and one you reach from support.vpsland.com -- make sure you only use the latter; the one reached from the billing site is apparently ignored.

  #5  
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Web Hosting Master
 
Join Date: Jun 2009
Location: Vancouver
Posts: 969
Quote:
Originally Posted by pdbogen View Post
I did get a response, eventually. I noticed that they have two ticketing systems- one you reach from the billing site, and one you reach from support.vpsland.com -- make sure you only use the latter; the one reached from the billing site is apparently ignored.
Keep in mind for some providers Billing and Sales are closed on the weekends, as with phone support. Since you posted your thread on a friday, I can see how you will not get a response until a few days later on monday. Regardless I hope your issue has been resolved.

  #6  
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Join Date: Nov 2009
Location: Bryan, Texas
Posts: 4
Quote:
Originally Posted by ItsJustHosting View Post
Keep in mind for some providers Billing and Sales are closed on the weekends, as with phone support. Since you posted your thread on a friday, I can see how you will not get a response until a few days later on monday. Regardless I hope your issue has been resolved.
It has been resolved. That said, I posted my initial support tickets on a Thursday.

  #7  
Old
Web Hosting Master
 
Join Date: Jun 2002
Location: Lima
Posts: 1,191
30 mins ago (after 2 hours and 30 mins of downtime)
I got an response stating that they are scalating my issue to a senior admin

Quote:
Originally Posted by albatroz View Post
Mmm.. got any response?
One of my VPS has been down for 30 minutes. Placed a ticket with urgent status and haven't received any response yet.

  #8  
Old
Web Hosting Master
 
Join Date: Jun 2002
Location: Lima
Posts: 1,191
4 hours later, 6 hours of downtime and no news from VPSland

  #9  
Old
Web Hosting Evangelist
 
Join Date: Aug 2009
Posts: 529
Quote:
Originally Posted by albatroz View Post
30 mins ago (after 2 hours and 30 mins of downtime)
I got an response stating that they are scalating my issue to a senior admin
That's funny. To check for a payment and unsuspended a VPS?

  #10  
Old
Web Hosting Master
 
Join Date: Jun 2002
Location: Lima
Posts: 1,191
What is funny? My customer wants to kill me
As soon as I get this thing working I will move my data to another provider. Enough is enough.

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