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Whoops! It appears I'm unable to edit or delete the message above, but as I said - I would update on what's happening with it.
A very nice guy - Martin - at Switchlink has just called me to explain what the problem was. Quite frank and informative he was too.
To be fair, he did actually sound genuinely embarrassed. Explained the cause of the problem (not Switchlinks, it turns out) and offered compensation (by way of service) which was more than generous.
I think it's worth mentioning that there have been a small (but significant) number of fly-by-nights advertising here on WHT recently and, resultingly, it's becoming increasingly difficult to sort the good guys from the bad of late - especially when things are confused by some of the hosts with previously excellent reputations wading in with confusingly 'doesn't seem possible' offers now and again - the kind that are usually publicly decried by themselves when offered by others.
However, after speaking with Martin at Switchlink, I'm more than happy to withdraw my earlier critical comment. In this instance, I quite probably misjudged Switchlink and am man enough to admit so.
Like everything else, things can go wrong sometimes. Especially when it's at the least expected times. But an explanation goes a long way to restoring confidence. Which it has in this instance.
Accordingly, Switchlink have turned the situation around and held on to a customer that would otherwise have left. A few minutes on the phone, an explanation of the problem AND how it is to be resolved = a once more happy customer. One with a little more faith too.
Well done Switchlink. You just demonstrated what I'd consider to be excellent customer 'service'.