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Thread: Cpanel error (VPS)
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11-04-2009, 05:13 PM #1Junior Guru Wannabe
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Cpanel error (VPS)
I have fresh cpanel, but when i create account it doesn't put public_html and public_ftp folder in the account...
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11-04-2009, 06:18 PM #2Web Hosting Master
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Are you creating the account through WHM? Is there an error upon creation?
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11-04-2009, 06:26 PM #3Web Hosting Master
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cPanel support should be able to help you, they've always been super fast and friendly at fixing issues.
https://tickets.cpanel.netJacob Wall
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11-05-2009, 11:44 AM #4Web Hosting Master
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11-05-2009, 06:00 PM #5Junior Guru Wannabe
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It sounds as though you either are looking in the wrong directory or cpanel failed on the account creation.
Be sure you are looking in /home/<user>/ for the public_html directory. If it doesn't exist try recreating the account and if it doesn't work properly post up the error.
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11-05-2009, 06:19 PM #6WHT Addict
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What OS are you using?
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11-05-2009, 11:17 PM #7Newbie
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Your best bet in this case is simply to go to cPanel and ask their very helpful support team to take a look.
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11-09-2009, 12:28 AM #8Actively learning French
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I must agree...this is clearly an issue with the software (cpanel) and should be handled by them. They are the only ones who would have ample knowledge on something they deal with on a daily basis.
If you're the smartest person in the room then you're in the wrong room
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11-09-2009, 01:21 AM #9Web Hosting Master
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Never seen this issue before. I guess cpanel was not fully installed, the user is doing something wrong, or resources already hit the fan. Try running /scripts/upcp and see if that fixes it..
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11-09-2009, 02:44 AM #10Junior Guru
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- Jul 2009
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Hi!
Could you explain what the procedures you followed while creating.Never seen this before!
Neal Jasper.Astraxis - Offshore IT Outsourcing Services.
Server Management | Web Design and Development
Astraxis.com
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11-09-2009, 05:11 PM #11WHT Addict
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- Jul 2005
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Did you by any chance play around with /home/xxxx/cpanel3-skel folder (where xxxx = reseller user name)?
I'd generally do a /scripts/upcp --force, while waiting for forums/cpanel staff to respond/help for such issues.
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