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  1. #1
    Join Date
    Oct 2008
    Location
    Poland
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    51

    delimiter.us question

    hi

    if anyone has bought the delimiter.us vps server?
    how has the vps?
    what is the response time support?

    Delimiter site overlooking the company's data and telephone number.
    I wrote a mail asking for company's data, and got no response

  2. #2
    Join Date
    Nov 2009
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    512
    hmmm, no email response doesnt sound good, but worth trying again just in case there were having problems with their mailserver spam filtering etc

  3. #3
    Join Date
    Oct 2008
    Location
    Poland
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    litlle problem
    Delimiter site overlooking the company's data and telephone number.

  4. #4
    Join Date
    Nov 2009
    Posts
    512
    not having any contact details doesnt always give the best impression, but shouldn't be a a reflection on their service level

    I would be looking for some sort of trial before I signed up to anything though

  5. #5
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    Oct 2008
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    Poland
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    company are only 4 months old, so you can have that fear disappears, the lack of corporate data does not look good

  6. #6
    Join Date
    Sep 2009
    Posts
    375
    I suggest you try to look around as well for other options. its not usually a good thing when a potential customer doesn't even get an email response.

  7. #7
    Join Date
    Apr 2009
    Posts
    35

    I have

    Signed up with them for vps100.

    The speed is very very nice. http://www.webhostingtalk.com/showpo...&postcount=744

    FluidVM control panel cannot update and recreate OS or make backups. I had to reinstall my os a few times. Support answered very friendly within 2-8 hours.

    I hope for the best, But remmeber the speed will drop. The server im on only had two vps accounts at the time of the speed test.

    First vps for me. so im not sure if i would recommend it, ill write a review after 3 month with pingdom uptime stats etc. If they are still around...

    Mikkel

  8. #8
    Join Date
    Nov 2009
    Location
    Cheltenham, UK
    Posts
    1,323
    Signed up with them for a "VPS50" account yesterday at approx 13:40 GMT, got the standard whmcs Welcome/Customer Invoice/Order Confirmation/Payment confirmation emails straight away.

    Apparently standard account setup is within 24 hours, about 13:15 today I sent them a support ticket querying two things, this however was 07:15 (according to the support system) for them, so I was not expecting an instant response.

    It's now just gone 16:00 and as of yet still no response to the ticket, nor sign of the account order being processed - though the above poster has said "Support answered very friendly within 2-8 hours." so that's fair enough, hopefully I'll receive one over the next few hours, assuming they work weekends that is... I sure hope they do!

    Noticed a few discrepancies, e.g. their website says contact us via email, or IRC if you click support on the main page, yet as far as I can work out, there is no mention of this IRC server/channel anywhere else on their site.

    The help section of their website looks pretty well organised, with explanations of various things and pictures to go along with them, though the whmcs portal has no information what so ever in it (Server Status, Announcements, Downloads, Knowledge Base) would be nice to see a link in the knowledge base section to the help section of their website, for people that hadn't noticed that.

    One last thing, as I'm based in the UK the servers being in Germany is ideal for me, as they have a 40ms ping response time, and I can download from them at max speed - however, considering this was a ".us" domain, I was expecting them to have their servers in the US, and the fact that they are hosted in Germany was not mentioned anywhere on their site - though as I did some research before signing up, I already knew this.

    I will update this post with my progress, and hope this will be of use to people interested in their service.

    ---

    DoYouSpeakWak?? - If you happen to read this, how long did it take for your server to be setup? Cheers.
    Last edited by BTCentral - Ben; 11-07-2009 at 12:22 PM.

  9. #9
    Join Date
    Aug 2009
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    79
    It certainly will be very helpful. Hopefully everything goes well

  10. #10
    Join Date
    Apr 2009
    Posts
    35
    Uhh it took 3 days or so, after i made a support ticket they told me they had ran out of ip adresses and the account would be created within 72 hours. It was

  11. #11
    Join Date
    Nov 2009
    Location
    Cheltenham, UK
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    Small update

    Server has now been setup, was going to happen yesterday but they had to wait for the DirectAdmin license.

    Support has been fairly prompt so far, and the support member I dealt with was polite.

    Just ran the VPS Benchmark, and was more then pleasantly surprised with the result: showthread.php?p=6485500#post6485500
    You'll have to manually change the topic in your address bar, less than 5 posts... so can't post direct links yet

    So far so good, will see what happens

  12. #12

  13. #13
    Join Date
    Nov 2009
    Location
    Cheltenham, UK
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    I can assure you that it is not a scam, it took longer than advertised for mine to get setup (had an extra day wait for the DirectAdmin license over the weekend) but it took about 72 hours in total for mine to be setup.

    And err, periodic payments are so that the payments can be taken monthly/quarterly/semi-annually/annually (whatever you selected when you signed up)... so unless you want your service cancelled by them, I would not recommend you just randomly go about recurring payments. I ordered mine quarterly (so I could see what they were like), and as expected, when I view the recurring payment details "Payment cycle: Every 3 Months".

    Have you even bothered to send them a support ticket asking for the status of your order? Also, bear in mind, they operate on a US timezone (not sure if you do or not). Longest wait I've had for a support ticket response was 6 hours (then again, when I sent it, it was 7:15 AM for them), and shortest response time has been 5 minutes. Generally when I've sent support tickets during US (standard business) hours, I have always had a prompt response.

    For anyone interested, they do work weekends - my server was infact setup on a Sunday.

    VPS Benchmark Results - The website I have hosted on my VPS
    Last edited by BTCentral - Ben; 11-09-2009 at 08:15 AM.

  14. #14
    Well I submitted a ticket this morning (I'm in GMT+1). But the thing that called my attention when I checked the paypal payment was that the email address of the seller wasn't from Dann Fry (the supposed owner www lowendbox com/blog/delimiter-usa-6-unmetered-vps) and that the monthly payment they had set up was not for 6$ like the VPS10 plan I had contracted but for 16$.

  15. #15
    Join Date
    Apr 2009
    Posts
    35
    No its not scam but its very unstable

    Within the last 24hours my vps have been offline 3-4 times due to the fluidvm control panel that they use to restart the server, restore etc.

    A few times it have just been offline with no access. Other times part of it timed out. Everytime with the same outcome vps been taken offline.

    Last night i went to bed, server running fine, got up this morning and its down. no access to fluidvm so i had to submit a ticket. again.

  16. #16
    Join Date
    Nov 2009
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    Quote Originally Posted by inffcs00 View Post
    Well I submitted a ticket this morning (I'm in GMT+1). But the thing that called my attention when I checked the paypal payment was that the email address of the seller wasn't from Dann Fry (the supposed owner www lowendbox com/blog/delimiter-usa-6-unmetered-vps) and that the monthly payment they had set up was not for 6$ like the VPS10 plan I had contracted but for 16$.
    On their website, if you sign up for VPS10 like you have, you should probably note that there is a $10 initial setup fee. See here - "$6.00 USD Monthly + $10.00 USD Setup Fee"

    Also, not the monthly payment says "Payment type Trial Period" (at least for me) so I assume for you, it would be changed to $6 after the first month.

    Again, if you have any questions about things like that, why not submit a support ticket to their billing dept. to query it?

    In the link you provided, and on the website, it says the site was designed by him, doesn't say the company is run by him (though I may well be wrong there).

  17. #17
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    Nov 2009
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    Cheltenham, UK
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    Quote Originally Posted by DoYouSpeakWak?? View Post
    No its not scam but its very unstable

    Within the last 24hours my vps have been offline 3-4 times due to the fluidvm control panel that they use to restart the server, restore etc.

    A few times it have just been offline with no access. Other times part of it timed out. Everytime with the same outcome vps been taken offline.

    Last night i went to bed, server running fine, got up this morning and its down. no access to fluidvm so i had to submit a ticket. again.
    Just found out my VPS was also offline (it was online about an hour ago), tried to start it via FluidVM, and it failed to start the first time, second time it said the node was unreachable, and then finally, it started.

    Not particularly impressive...

    VirtualServer btcentral.org.uk Starting up Succeeded 2009-11-09 07:47:19
    VirtualServer btcentral.org.uk Starting up Failed 2009-11-09 07:46:06
    VirtualServer btcentral.org.uk Starting up Failed 2009-11-09 07:38:43
    Possibly a glitch in their system however.
    Last edited by BTCentral - Ben; 11-09-2009 at 09:21 AM.

  18. #18
    Join Date
    Apr 2009
    Posts
    35
    My is up again after i conctacted support, they said there was some dc problems and they would fix em.

  19. #19
    They have answered the support ticket telling me that everything will be set at the end of the day. Let's see if it's true.

  20. #20
    Join Date
    Apr 2009
    Posts
    35
    My is still very unstabile (No changed made exept adde xcache) Sometimes a simple php info page can take mins to load. Lets see tommorow if they have fixed it.

  21. #21
    Join Date
    Nov 2009
    Location
    Cheltenham, UK
    Posts
    1,323
    Mine is down again, have sent them a support ticket to find out what is going on.

    Hopefully will find out soon enough.

    I am unable to even start the VPS, as FluidVM gives me an nginx "Gateway Timeout" error, therefore i'm assuming one of their nodes is down. Switching my name servers back to my old host until this is resolved
    Last edited by BTCentral - Ben; 11-09-2009 at 12:10 PM.

  22. #22
    Join Date
    Nov 2009
    Location
    Cheltenham, UK
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    1,323
    The story continues...

    I've had a response to my support ticket - they are very apologetic, and apparently there is network-level problem with some of their VPS nodes which they are working with the ISP to resolve - basically the whole server starts experiencing huge lag spikes and eventually the VPS go offline, after the server is restarted everything is back to normal, and then the problem seems to return at random times.

    They are currently working on resolving this, and to compensate for the problems they are crediting the affected clients' accounts with a free week (as in, the due next invoice will be moved back a week).

    ---

    Hoping this gets sorted soon - however luckily for now, I can simply change the name servers for my domains and go back to my previous host.
    Something that I also think is worth a mention - the support staff have been polite throughout my entire experience with them so far - so Kudos to delimiter for making sure that their customer service staff are well trained.
    Last edited by BTCentral - Ben; 11-09-2009 at 01:56 PM.

  23. #23
    I think its scam because of the people who post here that they have bought service from them have just posted couple posts

  24. #24
    Join Date
    Nov 2009
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    Cheltenham, UK
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    Quote Originally Posted by ndugu View Post
    I think its scam because of the people who post here that they have bought service from them have just posted couple posts
    And this is coming from a person with... quite literally a couple of posts. So, by your own logic, you are not a reliable source.

    Anyhow, as I say, I've moved my website back to my old host (for now) until they get the issue with the VPS fixed.

    Here are a few screenshots from my account with delimiter (certain information blacked out, for obvious reasons):

    FluidVM - From which you are able to start/stop the VPS, control services, reinstall the OS, etc.
    DirectAdmin - Note that with DirectAdmin you get access to Admin, Reseller and User levels, which is a nice thing to have.
    ClientArea - Support Tickets, Service details, Knowledgebase, etc.

  25. #25
    Join Date
    Feb 2004
    Location
    Sacramento CA
    Posts
    3,342
    So how many of these outages have been reported? If they are aware of a DC/Network issue why not put up a notice about this somewhere (which they may have I saw no links for a customer notification page)? It's one thing to have issues and clearly notify/update your customers it's another thing to not be notified of persistent issues.

    I have no idea as to the viability of this host but just as an FYI btcentral, just b/c some/all accounts are eventually provisioned doesn't mean it's not a scam. Plenty of examples here of hosts starting out well (while the server is empty) for the first few months only to leave some very unhappy customers once the wave of new signups come in. Hopefully these guys aren't one of these.

  26. #26
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    Quote Originally Posted by Nnyan View Post
    So how many of these outages have been reported? If they are aware of a DC/Network issue why not put up a notice about this somewhere (which they may have I saw no links for a customer notification page)? It's one thing to have issues and clearly notify/update your customers it's another thing to not be notified of persistent issues.
    From what I could make out, so far the issue has not been reported to the customers. Infact, the first thing I did when I noticed something wrong was to check the "Network Issues" section of the whmcs portal, and there was nothing listed.

    Now, I would have thought that it would make sense to notify the customers of these kind of issues, as it would save having to answer at least some of the inevitable influx of support tickets... but maybe that's just me.

    Quote Originally Posted by Nnyan View Post
    I have no idea as to the viability of this host but just as an FYI btcentral, just b/c some/all accounts are eventually provisioned doesn't mean it's not a scam. Plenty of examples here of hosts starting out well (while the server is empty) for the first few months only to leave some very unhappy customers once the wave of new signups come in. Hopefully these guys aren't one of these.
    Point taken - I'm hoping that they do stick around, because after looking at the datacenter these guys use, and the cost to them of the servers they are renting, there is no reason why they shouldn't be able to maintain the prices, servers, etc. and make a tidy profit.

    For now anyway, I've got something checking the server status myself every 15 minutes to see if the site is available etc. and will wait to see what happens with that. And assuming things are still going well in a few days time will switch my site back over to them again.

    When the VPS has been behaving it's self, it seems to have performed very well. A friend of mine mentioned to me that the site was loading an awful lot faster, for him etc. and earlier today I updated CentOS 5.3 -> 5.4 which went very smoothly, and literally took a couple of minutes at most. After doing so I ran the UnixBench v4.1.0 - WHT Variant again, and found the score had actually increased slightly since the previous time (though this of course could be purely coincidental).

    Anyway, all in all I'm waiting to see how things work out with these guys - and I'm hoping it does. Because when things have been working properly, it seems to have worked rather well.

    However, only time will tell - I will continue to update this thread with my experience along the way, and intend to write up a full review at some point in the future (perhaps 3 months time, or something along those lines)

    At the end of the day, I just want to give you all a summary of my experience with these guys, in the longer term there is no telling how it will turn out - I just object to new people (e.g. ndugu) coming along and labelling something a scam without any experience of a host, or any valid reason.
    Last edited by BTCentral - Ben; 11-09-2009 at 06:15 PM.

  27. #27
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    Feb 2004
    Location
    Sacramento CA
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    Well you seem to be ontop of this so that's the right way of handling things. You're braver then I am, all my primary accounts are on well established rock solid hosts, would hate to depend on on having to wait to see how a host works out.

    As for the UnixBench a certain amount of variance in the score is normal (I've seen up to 10% difference just based on what is happening in the node.

  28. #28
    Join Date
    Jun 2009
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    sounds fishy. a host offering 100mbps unmetered for $6?

  29. #29
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    If I'm reading that right it's per Node not per VPS so it's shared. And it doesn't meet my definition of unmetered since they clearly indicate that they do meter you after an undefined amount "Several TB". So they don't meter you until they do.

  30. #30
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    Quote Originally Posted by Nnyan View Post
    If I'm reading that right it's per Node not per VPS so it's shared. And it doesn't meet my definition of unmetered since they clearly indicate that they do meter you after an undefined amount "Several TB". So they don't meter you until they do.
    Correct, each node has 2TB bandwidth/month, else it is limited to a 10 Mbit/s line, or alternatively they can pay an extra 14,90 €/TB if my German is not too rusty... (See below)

    "Der Trafficverbrauch ist kostenlos. Bei einer ‹berschreitung von 2.000 GB/Monat wird die Anbindung auf 10 MBit/s reduziert. Optional kann fŁr 14,90 € je weiteres TB die Bandbreite dauerhaft auf 100 MBit/s festgesetzt werden."

    Edit: Heh, didn't notice the english version of the site... "* Traffic Usage is for free. We will restrict the connection speed to 10 MBit/s if more than 2000 GB/month are exceeded. Optional, a permanent 100 MBit/s-bandwidth will be charged 14,90 € (incl. VAT) per additional TB."
    Last edited by BTCentral - Ben; 11-09-2009 at 09:07 PM.

  31. #31
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    So each NODE has a 2TB/mo limit? Not sure how they can claim unmetered.

  32. #32
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    Quote Originally Posted by Nnyan View Post
    So each NODE has a 2TB/mo limit? Not sure how they can claim unmetered.
    Seems that way - These are the servers they use:
    http://www.hetzner.de/en/hosting/pro...ootserver/eq4/

  33. #33
    I've got mine set up.

  34. #34
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    Quote Originally Posted by inffcs00 View Post
    I've got mine set up.
    Good to hear

    ---

    Also, it looks like they've sorted out the issue they had with the datacenter now.

    Code:
    [[email protected] ~]$ date; uptime
    Wed Nov 11 00:46:42 MSK 2009
     00:46:42 up 17:02,  1 user,  load average: 0.00, 0.00, 0.00
    And the server monitor I have running reports the same.

  35. #35
    Join Date
    Apr 2009
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    35
    Yes when the server is up. My vps have been down for hours today. Right now im just begging them for half and hour of uptime so i can download my files and move the site to another more stable server.

    it was up earlier today, max download was 1.4kb a second. Since my site is several gb i didnt really have the choice to download anything.

  36. #36
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    ouch, that's a really WELL shared link.

  37. #37
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    Here's the results of my uptime monitoring since 14:12 GMT today.

    Uptime: 57.20% - Downtime: 3h 24m 31s

    Avg downtime length: 18m 35s
    Number of downtimes: 11

    The longest downtime was 1h on 10/11/2009 19:47:17 and the shortest was 5m on 10/11/2009 17:32:17

    ---

    Just had a response to another ticket I sent them, the DC say they can't see anything wrong with the network at their end, so it may well be the individual VPS node that I am on... anyhow, they offered to switch me to a new server, and i've just taken them up on the offer (along with the free week).

    Currently in the process of making an uptime widget - because, well, it's been a long day and I have nothing better to do right now - Yay for API's!

    Now to see what happens on the new server.
    Last edited by BTCentral - Ben; 11-10-2009 at 06:43 PM.

  38. #38
    Hello,

    As a representative of Delimiter.us I'd like to say/clear up a few things:

    - We're not a scam. Many clients can attest to this.

    - The downtime issues have affected mostly 1 specific VPS node, and we're actively pursuing a solution with the DC, since we're almost positive it's a hardware or network error of some sort, and not any fault of ours.

    - Affected clients have been given a free week on their next invoice, and VPS relocations, as btcentral has mentioned (thank you for not misconstruing any information).

    - On the 2TB/server topic: we balance VPS's as best we can to try to stay below this limit, but if it it's exceeded for the whole server, we just pay the per TB rate (to keep the 100mbit line) without charging individual customers more. Therefore it's really not relevant to the customer, and "unmetered" is true enough.

  39. #39
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    17:11 - Confirmed would like VPS moved
    17:27 - VPS moved

    Will see how this one goes!

    Edit: Nice to see a member of the delimiter staff on the forums too

  40. #40
    Join Date
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    For anyone interested in seeing how delimiter's uptime is from now on, i've got Pingdom checking my new VPS IP.
    I put together a very simple status monitor (and a link to view uptime stats - as I could not see a function in their API to get overall uptime...)

    http://www.btcentral.org/status/

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