I recently moved my sites to HostGator's basic server and their service totally shocked me.
It's crazy. I've been around for some time and have used MANY dedicated servers and collocation service providers.
The level of service I was getting from HostGator caught me off guard, in a very good way.
First, I got the server setup within 24 hours of ordering, I got the server log in details and to my surprised HostGator was THE FIRST company who actually done their initial server configuration very properly.
I noticed it right away by seeing the initial server's root password which are using some 128 random string.
This alone shows they are managing their servers seriously, unlike some providers which gives my initial root passwords as myname3893 something like that, that's just plain crazy.
Secondly, I had some issues with EasyApache not doing update properly. I went to Live Chat right away, talked to their tech support and the guy tried to check what was going on and doesn't know how to fix it. Believe me, if I didn't know how to fix that, I am sure it requires advanced sysadmin attention.
I was expecting the issue to be solved in a day or two, but to my surprise it was solved within a few hours of my live chat session. Hmmm that is impressive.
Second case, I was getting confused on why my /usr partition keep getting full all the time. I tried checking apache logs and stuff, cleared all logs and it is still full.
Again, I went to live chat, the same thing happened, but this time it was solved on the spot.
The live chat guy had to ask a sysadmin, but it was solved on the spot and I only waited for 5 minutes while it was being worked on.
Before my eyes, the disk space was freed, and it was from an unusual log file piling up, they even let me know the exact problem that was causing it to prevent this to happen in the future.
It's just crazy, I know HG has an outstanding reputation on their shared hosting customer service, but I totally did not expect the same level of instantaneous service also applies to their dedicated server line.
For those of you who are looking for a dedicated server FOR HOSTING PURPOSES, like to sell web hosting, I highly recommend HostGator way beyond any other server provider.
Because with HG you not only get the server, but along with their experiences doing shared hosting, the last thing you should be concern about is your server not properly configured for shared hosting.
Because with HG's server, their boxes seems to be highly configured for hosting environment, out of the box.
Just amazing, rock on HG, with the way things are, I do think it is very possible for them to be one of the major players in the dedicated sector.
Beware other providers, keep an eye of your customer service response time and solution time, before a big gator eats up your clients
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That's great to hear about your experience with HostGator dedicated servers. They have indeed grown from a one man shop to an impressive setup. They have taken reselling to the next level especially with their dedicated servers. Most users don't think it's possible to succeed reselling dedicated servers, they believe in jumping the gun and start building datacenters but it is always good to learn how to crawl before running.