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  1. #1
    Join Date
    Oct 2002
    Location
    Langley, BC
    Posts
    2,046

    Thumbs up HostGator Dedicated Server - Impressive!

    I recently moved my sites to HostGator's basic server and their service totally shocked me.

    It's crazy. I've been around for some time and have used MANY dedicated servers and collocation service providers.

    The level of service I was getting from HostGator caught me off guard, in a very good way.

    First, I got the server setup within 24 hours of ordering, I got the server log in details and to my surprised HostGator was THE FIRST company who actually done their initial server configuration very properly.

    I noticed it right away by seeing the initial server's root password which are using some 128 random string.

    This alone shows they are managing their servers seriously, unlike some providers which gives my initial root passwords as myname3893 something like that, that's just plain crazy.

    Secondly, I had some issues with EasyApache not doing update properly. I went to Live Chat right away, talked to their tech support and the guy tried to check what was going on and doesn't know how to fix it. Believe me, if I didn't know how to fix that, I am sure it requires advanced sysadmin attention.

    I was expecting the issue to be solved in a day or two, but to my surprise it was solved within a few hours of my live chat session. Hmmm that is impressive.

    Second case, I was getting confused on why my /usr partition keep getting full all the time. I tried checking apache logs and stuff, cleared all logs and it is still full.

    Again, I went to live chat, the same thing happened, but this time it was solved on the spot.

    The live chat guy had to ask a sysadmin, but it was solved on the spot and I only waited for 5 minutes while it was being worked on.

    Before my eyes, the disk space was freed, and it was from an unusual log file piling up, they even let me know the exact problem that was causing it to prevent this to happen in the future.

    It's just crazy, I know HG has an outstanding reputation on their shared hosting customer service, but I totally did not expect the same level of instantaneous service also applies to their dedicated server line.

    For those of you who are looking for a dedicated server FOR HOSTING PURPOSES, like to sell web hosting, I highly recommend HostGator way beyond any other server provider.

    Because with HG you not only get the server, but along with their experiences doing shared hosting, the last thing you should be concern about is your server not properly configured for shared hosting.

    Because with HG's server, their boxes seems to be highly configured for hosting environment, out of the box.

    Just amazing, rock on HG, with the way things are, I do think it is very possible for them to be one of the major players in the dedicated sector.

    Beware other providers, keep an eye of your customer service response time and solution time, before a big gator eats up your clients
    We Have Generated Over 7 Million cPanel Backups Come Dance Together With Us Y'all!
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  2. #2
    @jrianto
    That's great to hear about your experience with HostGator dedicated servers. They have indeed grown from a one man shop to an impressive setup. They have taken reselling to the next level especially with their dedicated servers. Most users don't think it's possible to succeed reselling dedicated servers, they believe in jumping the gun and start building datacenters but it is always good to learn how to crawl before running.

  3. #3
    Join Date
    May 2009
    Posts
    288
    good review but im staying away due to their prices.

  4. #4
    Join Date
    Aug 2007
    Posts
    6,882
    Glad to hear they are impressive. Thanks for sharing your experiences in a detailed way. Keep us updated in future.

  5. #5
    Join Date
    Jan 2003
    Location
    Chicago, IL
    Posts
    6,889
    You said, "HostGator was THE FIRST company who actually done their initial server configuration very properly." What does that all entail for you?
    Karl Zimmerman - Steadfast: Managed Dedicated Servers and Premium Colocation
    karl @ steadfast.net - Sales/Support: 312-602-2689
    Cloud Hosting, Managed Dedicated Servers, Chicago Colocation, and New Jersey Colocation
    Now Open in New Jersey! - Contact us for New Jersey colocation or dedicated servers

  6. #6
    Join Date
    Jun 2009
    Posts
    1,219
    Quote Originally Posted by KarlZimmer View Post
    You said, "HostGator was THE FIRST company who actually done their initial server configuration very properly." What does that all entail for you?
    Obviously just this:

    I noticed it right away by seeing the initial server's root password which are using some 128 random string.

    This alone shows they are managing their servers seriously, unlike some providers which gives my initial root passwords as myname3893 something like that, that's just plain crazy.
    Or has there been more? Let us know!

  7. #7
    Join Date
    Oct 2009
    Location
    Dallas, TX
    Posts
    34
    Looks like another satisfied customer!! Good job HostGator

  8. #8
    Join Date
    Aug 2009
    Posts
    529
    Nice to hear ThePlanet's servers are still running

    (I bash all people using resellers... No offence it's just my nature...)

  9. #9
    Join Date
    Feb 2008
    Location
    Houston, Texas, USA
    Posts
    2,955
    Outstanding! Unfortunately, many don't understand what's so great about getting a "few" seemingly-unimportant things right. Attention to details and good service are key here.

    Regards
    Joe
    UNIXy - Fully Managed Servers and Clusters - Established in 2006
    [ cPanel Varnish Nginx Plugin ] - Enhance LiteSpeed and Apache Performance
    www.unixy.net - Los Angeles | Houston | Atlanta | Rotterdam
    Love to help pro bono (time permitting). joe > unixy.net

  10. #10
    Join Date
    Oct 2009
    Location
    ZombieLand
    Posts
    205
    Web Hosting Business Book - did you right that ... if so arn't you working with host gator

  11. #11
    yea good to hear. I didn't think hostgator was that great.

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