Im very interested in reading this article as we are looking for Managed colocation. We're an IT company and we host with currently host with Rackspace, however, we're looking to get our own servers but still have the type of service level that RS has.
My target market is small and medium-sized businesses in North America; organizations too small to hire full-time IT support, but needing a strong online presence.
Many managed customers are non-techies; get ready for 90's era static websites, newbie questions, a 50+ year-old crowd, and a zero tolerance for non-American-english speaking employees.
I agree with probably all but one point there, and its about the employees, since that would only apply to a US based company and the OP doesn't state where he's from. Although I fully understand your point that as 50-something year old who doesn't really understand anyway the last thing you need is something with an accent you can't understand or that doesn't speak perfect english.
I completely agree but not only perfect for complex requirements (perhaps server side or data center side) but those websites that cannot afford extended downtime or any downtime at all, depending on the business.
The more managed services your provider implements, the less likely something will go wrong with your server.
Its all about value. If you need that level of security and uptime, then those services are going to be valuable to you. If those services are not critical to your business, your not going to be willing to pay for managed colocation services. Colocation in general provides the level of customization that many businesses need over a traditional dedicated server. The ability to pick and choose the services you need.
Managed Colocation can save you time and money as long as you need those services.
I'm really interested in Managed hosting, but managed colo seems somewhat a blurry to me, where does the line come between it being the provider's problem, and my problem as the customer? How 'managed' is managed colo? Will I need to do OS updates on my servers, or will they handle it etc etc. It all seems a bit blurred and not explained properly in most cases.
Those are all great questions. Some companies do a better job of explaining this than others but as long as you ask some of the same kinds of questions that I have in the guide ( http://resource.onlinetech.com/manag...ed-colocation/ ), you should be able to find out exactly what you are paying for.
The key is to research and ask these questions before you sign a contract.
Managed colocation can be a very valuable service, as long as you know what your getting.