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  1. #1

    Thumbs down Cirtexhosting down for 20 hours, and still...!!

    Anyone using cirtexhosting around? One of their server: cherry been down for 20 hours (as I checked it) and still not up yet till now.

    I tried to contact the support and they said cherry server went down due to some critical problems. FSCK is currently running on server.
    I don't even know what FSCK means.

    This is very bad, I have many commercial websites running on that hosting company and they all down.

    Gossh...!!!
      0 Not allowed!

  2. #2
    Join Date
    Mar 2007
    Location
    Phoenix, AZ, United State
    Posts
    1,492
    From my experience with Cirtex Hosting, cherry has always been a problem server.
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  3. #3
    Yeah, and I'm in cherry

    What a bad server!!
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  4. #4
    All I can say is damn!! This is horrible
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  5. #5
    Join Date
    Oct 2007
    Posts
    239
    I don't get why hosts can't simply switch out the drives or swap out the entire server and restore from backups and reduce the amount of downtime users experience.

    Am i missing something, or wouldn't my idea be a much easier and quicker solution?
      0 Not allowed!

  6. #6
    Join Date
    Feb 2004
    Location
    USA
    Posts
    1,571
    Whoa 20 hours of downtime is a lot, any updates?

    Nice server name cherry.
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  7. #7
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,868
    Quote Originally Posted by venkatam View Post
    I don't get why hosts can't simply switch out the drives or swap out the entire server and restore from backups and reduce the amount of downtime users experience.

    Am i missing something, or wouldn't my idea be a much easier and quicker solution?
    Because to restore backups takes time too beside of the fact that many accounts will lose many posts (on forums, blogs, etc).

    PS: I'm wondering why my previous message was deleted.
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  8. #8
    Join Date
    Oct 2007
    Posts
    239
    With a RAID 1 on a server would you still get issues like this?
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  9. #9
    Join Date
    May 2002
    Location
    Moscow
    Posts
    1,490
    RAID can help but array rebuilding can took enough amount of time and disk operation will be slow during the process. But, it is not rare case when RAID array died too.
    FSCK normally should not took such big time but may be there was few attempts to get filesystem to right order.
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  10. #10
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Hi,

    We apologize for the inconveniences caused but the server needed emergency reboot, after the reboot we had damaged the system and this is not typical for us. FSCK seems to not be able to repair the system, so we may have to OS REINSTALL entire server and restore from backup which is only 4-5 days old max as we take weekly backups.

    Again we apologize for the inconvenience caused, please look out on our forums for more updates.

    We will credit accounts needed if you contact billing afterwards.
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  11. #11
    Quote Originally Posted by Cirtex View Post
    Hi,

    Again we apologize for the inconvenience caused, please look out on our forums for more updates.
    But you close the thread on your own forum
      0 Not allowed!

  12. #12
    Just chat with the support, and here what I got :

    "O.S has been reinstalled and account restore process is going in your server now.It will be back within few hours. "

    Let's just wait
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  13. #13
    Been 2 days now, server still not up here
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  14. #14
    can anybody offer any solution like mirror or ant other stuffs.
    Really its a shame and embarresment, if the site is down more than 36 hours.
    Pls HELP......
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  15. #15
    Join Date
    Oct 2007
    Posts
    239
    "mirror or ant other stuffs?"

    Not sure what you mean.....
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  16. #16
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Hi

    Everyone should be online for server Cherry, if any questions still please contact us via helpdesk or private message me directly.

    Thank you
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  17. #17
    Join Date
    Jul 2005
    Location
    Edinburgh
    Posts
    3,878
    Quote Originally Posted by Jedito View Post
    PS: I'm wondering why my previous message was deleted.
    most likely the WHT Poltergeist.

    owm
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  18. #18
    Yeah it's up now.

    With more than 2 days of downtime, is it possible for me to ask compensation for our financial loss?

    Wondering...
      0 Not allowed!

  19. #19
    Join Date
    May 2006
    Location
    San Francisco
    Posts
    7,200
    Please contact Cirtex directly for support/billing related issues. Since it appears everything is back online, I'll be closing this thread now. Thanks.
      0 Not allowed!

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