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  1. #1
    Join Date
    May 2009
    Posts
    299

    Cannot view support tickets in WHMCS

    I am trying to work my way through setting up and testing WHMCS before my 15 day trial expires. However, I have opened a support ticket (as a client) and logged in as a Full Administrator, but when I go to view support tickets, I get the following message:

    "Access Denied
    You are not assigned to any ticket departments so cannot view or reply to any tickets"

    Anyone got any ideas on how to resolve this?

  2. #2
    Join Date
    May 2009
    Posts
    70
    Quote Originally Posted by citycm View Post
    I am trying to work my way through setting up and testing WHMCS before my 15 day trial expires. However, I have opened a support ticket (as a client) and logged in as a Full Administrator, but when I go to view support tickets, I get the following message:

    "Access Denied
    You are not assigned to any ticket departments so cannot view or reply to any tickets"

    Anyone got any ideas on how to resolve this?
    Step 1: Login to your WHMCS Admin Panel
    Step 2: Select Configuration Then Select Administrators select your admin
    Step 3: Then find your username then you'll see an icon that has a notepad & Pencil select click on this icon
    Step 4: Then look for something that says Assigned Departments

  3. #3
    Join Date
    May 2009
    Posts
    299
    Ah, thanks. I had been looking for that for ages

  4. #4
    thanks for info @hotsack

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