Results 26 to 42 of 42
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10-31-2009, 03:05 PM #26WHT Addict
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10-31-2009, 03:14 PM #27Newbie
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- Oct 2009
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Last edited by pwrdwnsys; 10-31-2009 at 03:21 PM.
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10-31-2009, 03:16 PM #28Newbie
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- Oct 2009
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Yesterday these managemnt terms were not in there, and I asked for a refund on the 30th October.
So adding them and keep using them as the reason to evaluate the refund is not right.
Besides, tomorrow is November 1st. How can he be evaluating a refund request based on something still to take effect ?
How can I have read the Managemnet Terms if they were not there ?Last edited by pwrdwnsys; 10-31-2009 at 03:21 PM.
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10-31-2009, 03:31 PM #29Newbie
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- Oct 2009
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10-31-2009, 03:32 PM #30Web Hosting Evangelist
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- Jan 2008
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First of all, I don't know anyone by the name of Devon, so you can stop with trying to connect dots that are not there.
I think this is half of your problem. In your mind, you are so right! that all rational thinking is ignored.
Again, for the last time, as I stated! you probably brought up an issue that required a change in their TOS.
Rather than bitch about it and hold them to the fire, why don't you try seeing if you guys can work something out.
Really! one day... and you are here whining. I am serious about this.... did you try to work something out with them? I don't understand why people can't grasp a simple concept. If you find something wrong, and ask them what they might be able to do for you, and turning a $20.00 investment into an additional free month or two for bringing something to their attention.... people choose to act irrationally and join a popular forum and demand immediate resolution.
If you give someone a break! you might find they turn out to be your best friend. Complaining should always be a last result in a forum. 1 day is not a last resort.
Are you here to complain or offer something constructive? You have not answered that question.... cause I don't see where you have ever posted anything constructive.Mike0
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10-31-2009, 03:44 PM #31Newbie
- Join Date
- Oct 2009
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- 29
This is their whole Service Level Agreement :
Service Level Agreement
7-Day Money Back Guarantee VirtuallyDedicated offers a 7 day money back guarantee on our virtual servers. This does not include any added services such as control panel licenses and does not qualify if our management terms were not read.
24-Hour Support Resolution VirtuallyDedicated offers a support resolution guarantee of 24-hours. This means that we will credit you for any time taken over 24 hours to resolve a supported problem or an issue caused by us.
He is using the non-existent "Management Terms" to refuse and evaluate the refund at the same time.
Try to work something out with a person like that.
Besides adding terms to your TOS on the spot, without notifying your other customers is so unprofessional.
Enough said.0
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10-31-2009, 04:04 PM #32Web Hosting Evangelist
- Join Date
- Jan 2008
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- 519
You can't say "enough said". You opened this thread, you are going to have to deal with the responses.
I will ask you again, what efforts did you make (within a day) to try and work something out?
You can cut and paste all you want. I am not going to sit here and disagree with what you see, or how you or anyone else perceive it.
The problem I have with your post, is that I don't see where you tried to work anything out with them. You immediately demanded a refund (well within your right), but I don't get the immediate reaction to come to WHT and post.
You are dealing with people who are just trying to make a living like yourself. While they may have researched all the possible scenarios of offerings and TOS, they may have a gap or two.
You have made quite clear your point, and it appears they have changed their TOS because of your issue.
I don't get some you at times.
Why not become part of the community before you start shouting?
Constructive criticism gets you a long way in the world.
You keep saying TOS... I keep saying, why not try a different approach. The different approach for the most part works. If it does not, then by all means... express that you are not satisfied.
I am not against you, and I am not for them. I just get tired of reading these threads.
We ought to be working with one another to make things better, instead of taking immediate stances.Mike0
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10-31-2009, 04:23 PM #33Web Hosting Master
- Join Date
- Nov 2005
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- 3,944
I think this thread is getting out of hand. I will be glad to talk about this more with you on Monday regarding your server and refund. I don't think there was any reason to make this public after one day but apparently you did.
As stated before, those TOS are effective November 1st. Meaning they do not apply to you. I said we are reasonable people and just like to be treated with respect when dealing with people. We did not cause any problems on your server and since your second email you "threatened consequences". I do understand it can be frustrating but your ordering a virtual server that does not include any support from us. As I said, I can speak more with you on Monday. Saturday is not a day I like to handle non-emergency billing issues.
Thank you.
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10-31-2009, 04:38 PM #34Newbie
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- Oct 2009
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Enough said to this coming from you, and quoted by me :
Originally Posted by redmeds
..... I think this is half of your problem. In your mind, you are so right! that all rational thinking is ignored.
Again, for the last time, as I stated! you probably brought up an issue that required a change in their TOS.
Rather than bitch about it and hold them to the fire, why don't you try seeing if you guys can work something out.He is using the non-existent "Management Terms" to refuse and evaluate the refund at the same time.
Try to work something out with a person like that.
Besides adding terms to your TOS on the spot, without notifying your other customers is so unprofessional.
Enough said.
Builds trust, and a nice basis for the future.
He was also from the start doing as if his screwed up provisioning was not that bad. But I don't here Devon/We of virtuallydedicated.com amd rockmyweb.net about HIS screw ups.
Which He tries to fic by forcing a rebuild.
Things went wrong from the start, and I even told him not to rush provisioning, and do it right.
I can post a screenshot of those email messages. So he shouldn't say that he delivered a working VPS. It was clunky from the start.
Why would I discuss this any further with you ?
Go discuss it with your friend Devon.0
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10-31-2009, 05:15 PM #35Newbie
- Join Date
- Oct 2009
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- 29
It's not for you to determine whether this thread has gotten out of hand.
You opened a thread here one day earlier than I did, and lyed in it. You are so busy trying to turn things into your favour.
At least I first asked for advice at the WHT Helpdesk how to proceed. I did not ask if I was allowed to open a thread here. I did not even mention that in my request for advice.
http://www.webhostingtalk.com/showthread.php?t=901233?
Also check the quoted red coloured lines in post #31.
Shows something different thanAs stated before, those TOS are effective November 1st. Meaning they do not apply to you.
You are just stalling.
I asked you for a refund yesterday. A day and a half has passed, with you twisting, turning and trying to lie your way out of a refund.
Here the problems from the start right after account provisioning :
http://img507.imageshack.us/img507/7...hestart311.png
I did not get upset about these things. Instead, I even offered you to take your time and do the provisioning right.
Only to avoid problems further down the road.
And you keep going on about respect while you keep lying about me, and lying to me. That does mean that you don't have any respect for me.
I'm not discussing anything further with you.
I expect a FULL refund as requested.
Honour it or face the consequences.Last edited by pwrdwnsys; 10-31-2009 at 05:22 PM.
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10-31-2009, 05:19 PM #36Junior Guru
- Join Date
- May 2008
- Location
- Hull, UK
- Posts
- 222
Okay, this thread is getting beyond a joke.
OP - Would you settle for a refund on Monday?
Provider - Will you guarantee a refund on Monday?UK Based Hosting Company
HWS Hosting
http://www.hwshosting.net
We aim to please, open a ticket at sales@hwshosting.net0
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10-31-2009, 05:33 PM #37Newbie
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- Oct 2009
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10-31-2009, 05:37 PM #38Junior Guru
- Join Date
- May 2008
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- Hull, UK
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UK Based Hosting Company
HWS Hosting
http://www.hwshosting.net
We aim to please, open a ticket at sales@hwshosting.net0
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10-31-2009, 06:42 PM #39Web Hosting Evangelist
- Join Date
- Jan 2008
- Posts
- 519
What consequences? Oh! yeah... the one where if I don't get a refund I am going to post bad thoughts on WHT! Other than that my brother, that is all you have as a threat of consequences.
You already played your stupid card!
Have fun.... like I said earlier, stick around... you might learn something.Mike0
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11-02-2009, 09:48 AM #40Junior Guru Wannabe
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- Sep 2009
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- State Of Confusion
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'Devon' - Sometimes saying "Nothing At All" is the best thing you could have said.
Give the pest his money back and stay out of the headlines.
There are complainers everywhere in this forum and most are ignored as childish OP'sBigXor
www.bigxor.com- Exclusive Private Website Hosting.0
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11-02-2009, 01:21 PM #41Web Hosting Master
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- Nov 2005
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- 3,944
Just a last note from VirtuallyDedicated, I have pushed through the refund for this customer. As was stated before, this client only waited 1 day (requested refund on Friday, wrote this post on Saturday) before coming to write this thread.
We are reasonable people and like to work with people, we just expect to be to be able to talk reasonably to find out the reason why our services did not work for someone so we can better improve the situation. As we were discussing with this client on Friday, we were just trying to find the reason behind the problem with the Ubuntu operating system and see if we could make things right.
The refund was given, this should be the end of the thread.
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11-02-2009, 02:24 PM #42Retired Moderator
- Join Date
- May 2004
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- Toronto, Canada
- Posts
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I agree. This thread has run it's course.
That was quite a rollercoaster ride and meandered way off course.CloudNexus Technology Services
Managed Services0
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