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  1. #1

    Reseller Hosting : Paid 18 hours ago .Account is not activated yet

    I have the money 18 hours ago.But my account is not activated yet.I use the web chat.They say that now they are very busy. I also submitted support ticket.

  2. #2
    Join Date
    Mar 2009
    Location
    Toronto, Canada
    Posts
    2,570
    Some providers don't activate accounts until up to 24 hours later unless stated otherwise. Does it say anywhere on their website how long it takes for you to receive your account details?

  3. #3
    Join Date
    Nov 2007
    Location
    India
    Posts
    843
    Quote Originally Posted by solution4all View Post
    I have the money 18 hours ago.But my account is not activated yet.I use the web chat.They say that now they are very busy. I also submitted support ticket.
    they reply is busy or activation may take 24hrs?
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  4. #4
    In the web chat they say prewritten text we are busy at the moment.He does not say give me any chance to ask any question and give me thatnks and close the chat.

    Just now I got a reply from support ticket that they send my query to billing department.

  5. #5
    Join Date
    Jul 2008
    Location
    Eta Carinae
    Posts
    2,671
    I'm not seeing how posting here would help since WHT isn't used as a support system by any host.

    And as others said, it can take up to 24 hours depending on a company - but in either case, you should ask your host why this is happening one way or another - get the phone number from the whois record and call if you have to.

  6. #6
    Which company do you talk about?
    just wait up for one day, don't worry.
    You pay what you get.

  7. #7
    Put yourself in their perspective perhaps. Despite the fact we like things "fast" (not sure how much your paying), but a period of 18 hours, isn't much, yet. Once it goes over an official 24 hours, then something is wrong, but does not require so much concern, yet

  8. #8
    Hi My account is activated after 21 hours .My control panel is plesk9 reseller hosting windows.

    Is there any helpfile plesk9 control panel?

  9. #9
    Join Date
    Feb 2006
    Location
    The Midwest
    Posts
    1,458
    Your host will probably be best able to answer that question for you or you can always Google for it.

    Dave

  10. #10
    Join Date
    Mar 2008
    Location
    Austin, Texas, USA
    Posts
    255
    Wait a day or so, and then check. Some hosts wait 24 hours before activation.
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  11. #11

  12. #12
    Join Date
    Aug 2009
    Location
    England
    Posts
    197
    Quote Originally Posted by solution4all View Post
    Hi My account is activated after 21 hours .My control panel is plesk9 reseller hosting windows.

    Is there any helpfile plesk9 control panel?
    I would hope your provider would provide some simple tutorials, if not ask them.
    Kind Regards
    Christopher Smith

  13. #13
    Join Date
    Sep 2009
    Location
    South Korea
    Posts
    351
    wait for some time.
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  14. #14
    Hope you not paid "Host Department"

  15. #15
    typically you will have to wait for 24-48 hrs for everything to propagate.......

  16. #16
    Where you host at?
    18 hours is a too long just for acc activation

  17. #17
    Quote Originally Posted by makehosting View Post
    Where you host at?
    18 hours is a too long just for acc activation
    Not really... some hosts may do manual fraud screening and account activations, especially for high risk services, or if the client comes from high risk country / has sus e-mail and contact details. Up to 24 hours would be acceptable, IMO.

  18. #18
    Join Date
    May 2009
    Location
    Ft. Lauderdale, Florida
    Posts
    1,473
    Open a trouble ticket and see how long they take to answer. That will give you a good idea of the speed of support you will recieve.
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